Jan Young, Principal Consultant for The Success League - AI in Customer Success
The Customer Success Channel05/19/23 • 45 min
In this episode, our host Anika Zubair chats with Jan Young, Principal Consultant for The Success League about AI and it’s effect on Customer Success.
ChatGPT has taken the world by storm and we are now all wondering how it will transform the Customer Success (CS) industry. For example, how will AI change the role of a CSM or will it even take CS jobs away? How can it help with customer retention? And what positive/ negative effects will it potentially have?
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05/19/23 • 45 min
The Customer Success Channel - Jan Young, Principal Consultant for The Success League - AI in Customer Success
Transcript
Hello everyone. I'm your host, Anika Zuber , and welcome back to the next episode of the Customer Success Channel podcast, brought to you by Plan Hat , the Modern Customer platform. This podcast is created for anyone working in or interested in the customer success field. On this podcast, we will speak to leaders in the industry about their experiences and their definitions of customer success and get their advice and best practices on how to run
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