Dan Ennis, Scale Team Manager at Monday.com - The art of scaling Customer Success
The Customer Success Channel09/20/23 • 52 min
In this episode, our host Anika Zubair chats with Daniel Ennis, Scale Team Manager at Monday.com about scaled customer success and explores its significance in today's ever-evolving business landscape.
Customer success at scale has been a longstanding practice, but it has gained even greater significance in the current economy. So, what are the initial steps to consider when establishing a scaled CS team? How can we strike the perfect balance between automated interactions and maintaining a genuine human connection with customers? And what are the key metrics and KPIs that your team should track?
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09/20/23 • 52 min
The Customer Success Channel - Dan Ennis, Scale Team Manager at Monday.com - The art of scaling Customer Success
Transcript
Hello everyone, I'm your host, Anika Bert , and welcome back to the next episode of the Customer Success Channel podcast, brought to you by Plan Hat , the Modern Customer platform. This podcast is created for anyone working in or interested in the customer success field. On this podcast, we will speak to leaders in the industry about their experiences and their definitions of customer success
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