Back Office Services - Aux (#36)

“We have to be careful to not be chasing the shiny object.” - Doug Burke

Thank you for tuning in to episode 36 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.

My guest today is Doug Burke, CEO at Aux. Aux is a CUSO that started as a shared branching network and has since expanded their services based on feedback from clients. Now, Aux offers a robust suite of credit union back-office services, such as accounting, compliance, and data analytics. Aux is committed to helping credit unions, specifically small- and medium-sized credit unions survive and thrive.

Doug started his career in the credit union industry over 30 years ago. In this episode, he explains how Aux takes the “people helping people” philosophy a step further as the ones helping credit unions so they are more equipped to help their members. Aux supports small and medium credit unions by taking on back-office tasks so their teams can focus on strategic growth.

Tune in to hear Doug speak about the growing team at Aux and how they maintain company culture in the midst of major shifts. He explains their team dynamics as a fully remote organization and how they stay connected. Doug emphasizes how their remote structure allows for increased talent pools and greater accessibility for their credit union clients. He shares his thoughts on how to keep team members motivated and emotionally healthy in a remote environment. During our conversation, you’ll also hear about trends for the future and how Aux plans to innovate to stay ahead of these challenges and meet the needs of credit unions and their members.

As we wrap up the episode, Doug shares his travel “must have” item, the nuclear shadow of Rocky Flats, and cycling with his son. Enjoy my conversation with Doug Burke!

Find the full show notes on cuinsight.com.

Connect with Doug:
Doug Burke, CEO at Aux
[email protected]
https://auxteam.com
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