The Conversation Design Podcast by Botsociety

In this episode, we interview Nandini Stocker, Sr. Product Design Manager for Content, Engagement, Retention, and New Initiatives at Flipkart, about Flipkart's bold mission to enable hundreds of millions of users in India through voice and conversational commerce. We'll explore the challenges of building a conversational assistant platform at scale and how the future demands extending the current use of conversation design.

We talked with Alan Nichol, Rasa CTO, about GPT-3, the future of bots, conversational interfaces, and why are developers excited about building their bots using an open-source foundation.

In this episode, we interview Greg Bennett, Conversation Design Lead at Salesforce. We talk to Greg about Applying Linguistics to Conversation Design, understanding the connection that makes user experience inextricably linked to language and cultures, and how to build empathy with users through ethnography and linguistics.

In this episode, we interview Jess Thornhill, Head of Games User Experience at Volley, managing games including Song Quiz, the number one game on Amazon Alexa .

We talk to Jess about designing voice games and creating award-winning Alexa skills and Google apps, digging into her knowledge in voice experiences creation, that dates back to 2016, and analyzing the rise of speech technology in gaming.

In this episode, we interview Hilary Hayes, conversation designer at Facebook, UX researcher, and Alexa Cup Canada Champion. We ask Hilary about building a career in conversation design through emerging tech and research, utilizing her training in industrial design and design thinking to shape the future of voice design, where the voice experience ecosystem is going, and more. We also took questions from our global conversation design community about getting into conversation design, transitioning from other fields into voice, and finding helpful resources to get started in the field.