Ep. 164 :: Confessions in Customer Service with Brian Varisco, VP of Operations at Pebble Tec

In episode 164, Brian Varisco, VP of Operations at Pebble Tec, joins the show to discuss customer service and how it can differentiate your brand—for better or worse.

In this episode Brian shares insights on:

• the intersection between sales and customer service
• the foundations of a good customer service team
• how to improve your empathy
• methods Jenny T. can use to control her emotions when college-age customers nearly drive her over the edge

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