
EP70: Build Your Community Using Your Community w/ Osmosis
10/01/20 • 24 min
Previous Episode

EP69: Driving NPS, Reducing Churn & Improving Product using Community w/ Unbabel
There’s nothing that brings a community together like a shared language, our next guest Hugo Macedo helps run a global community around language and translation. Hugo is the VP of Community at Unbabel. In today’s episode, we will talk about how he implemented a community NPS score, improving product and marketing with community and how he proves the business case for community through reduced acquisition cost and churn. Who is this episode great for? B2B, starting and scaling, online community builders What’s the biggest takeaway? Being able to create a community from the beginning with the intention of actually fostering a loving environment and also making the work tie back to business goals are both extremely important. You can create a place where people can actually grow together and succeed in business goals without hurting either of those endeavors.
Next Episode
![undefined - [Repost] EP50: Reddit CEO Steve Huffman on The Power of Community](https://storage.googleapis.com/goodpods-images-bucket/episode_images/5822c8bb12f0cdfeaf8581a623927a9b24fe19a5c303bca56d3de30b4e5c29c5.avif)
[Repost] EP50: Reddit CEO Steve Huffman on The Power of Community
Welcome to our 50th episode! Since this is our 50th episode we wanted to do something special, this interview from Startup Grind Global 2020 is with the cofounder and CEO of Reddit Steven Huffman. We dove into some really unique perspectives we haven’t talked about before like what is the soul of community, and trying to figure out what a “healthy” community is beyond basic metrics and of course how the largest online community looks at building C2C communities. Too Long; Didn’t Listen 2:28m- The way Steve looks at community today is a group of people with a soul. Instead of approaching it with the view of a product builder he approaches it as an anthropologist and trying to understand the people that make up that community rather than optimize for vanity metrics. 8:24m- Reddit now has 100,000 active communities and Steve talks about what other metrics are actually meaningful for a healthy community. He has looked at time on site, votes, comments, length of comments but they are constantly evaluating what a “healthy, interesting community” is internally so they aren’t just chasing a number and can actually achieve that. 21:10m- When he watched other platforms that are also roughly “community” based in being social networks blow past Reddit, he realized they are based on different values. Whereas instagram is looking at monthly active users through vehicles like influencers, Reddit is based around quality discussion which inherently lends itself to less growth. So focus on their on values not growing as fast made sense and that focus also kept users happy.
If you like this episode you’ll love
Episode Comments
Generate a badge
Get a badge for your website that links back to this episode
<a href="https://goodpods.com/podcasts/the-community-corner-with-beth-mcintyre-20197/ep70-build-your-community-using-your-community-w-osmosis-8716795"> <img src="https://storage.googleapis.com/goodpods-images-bucket/badges/generic-badge-1.svg" alt="listen to ep70: build your community using your community w/ osmosis on goodpods" style="width: 225px" /> </a>
Copy