#8 The Art of the Clinical Debate

Summary:
In this episode, I speak with Dr. Ben Fung about a variety of gaps in physical therapy practice. Unable to limit his answer to a single gap clinicians experience, he breaks down current challenges to economic, practice, and workplace gaps. Ben discusses the importance of showing value and discussing the business side of PT. He discusses challenges both new graduates and experienced clinicians face on a daily basis. He even throws in some Star Wars trivia.

Topics Covered:
0:00 - Zach Intro
3:10 - Start of Interview
4:00 - How the pandemic has affected our careers
8:25 - Facilitating and resisting change
13:20 - Navigating challenging situations without experience to draw on
17:50 - Gaining experience outside your traditional clinical setting
23:15 - Balancing seeking opportunities and burnout
27:45 - The dangerous of absolutes, polarized thinking, and perfectionism
31:00 - The fallibility “Experts” and embracing uncertainty and imperfection
36:00 - Gaps from school to clinic
37:10 - Star Wars inconsistencies (not a typo)
38:45 - Back to the gaps: Economic Gap (#1)
46:30 - Practice Gap (#2)
49:55 - Workplace Gap (#3)
55:05 - Showing our value and the importance of discussing money
59:30 - Using the Net Promoter Score
1:00:25 - Acting on data and acknowledging weaknesses
1:04:35 - What Ben is currently curious about - Organizational culture
1:05:45 - The value of non-clinical PTs
1:10:20 - Innovation and Progress in Physical Therapy
1:12:20 - Connecting with Ben Fung

Quotes:
“If everybody agrees with what you are saying either nobody cares or nobody is listening”

Learn more about Ben:
Twitter, LinkedIn, Website, UpDoc Media, UpDoc Marketing

Books mentioned:
Thinking, Fast and Slow by Daniel Kahneman (Amazon Affiliate Link)

People mentioned:
Intro music by Quentin Walston: https://quentinwalston.com