The Change Officer: Future of Financial Services - EP11 Unlocking Opportunity in Emerging Markets Through Digitization | Dave Wallace, Founder of NMD+

EP11 Unlocking Opportunity in Emerging Markets Through Digitization | Dave Wallace, Founder of NMD+

12/08/22 • 28 min

The Change Officer: Future of Financial Services

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Dave Wallace is the founder of NMD+, an author, a podcaster in his own right, and the guest of our next episode. He joins us to share his rich experience with integrating digital technologies into emerging markets such as Hong Kong and Australia.
Dave discusses how some of the essential changes that banks need to make related to speed and service delivery. Many core platforms are unable to match up with customer needs, prompting the question of cloud-based solutions, opening the door to economies of scale.
Dave's discussion of the many changes in the modern financial system reveals a growing, aching need for more collaboration in banking. He cites real-life examples such as Monzo bank as an example of a neobank that has been able to innovate remarkable change in digitizing banking services.
Dave also discusses:

How people build personal relationships with their bank
How personalization represents a huge shift in the banking industry
How rapidly banking has transformed and will transform in the coming years

The Change Officer Podcast's Future of Financial Services Series is brought to you by HolyWally, the world’s first wallet-as-a-service platform. To find out how HolyWally can help you create a mobile wallet to increase your revenue and reduce your time to market, visit their website: https://www.holywally.com
Find Dave online: https://www.linkedin.com/in/davejvwallace/
🎬 This episode is produced by Poddster, an end-to-end video podcast production company that helps businesses conceptualize, produce, manage, and grow podcasts for their brand. Click this link to book a free consultation with Poddster's team or rent a studio: poddster.com/book-free-consultation/
📹 Check out Poddster studio based in Dubai Media City: poddster.com/podcast-studio-dubai/
✨ They say that change is the only constant. If this is true, we want to know what is the change ahead. To get the answers, our hosts Ivan Zeljkovic and Vuk Zlatarov are talking to the change-makers themselves. We invite you to join us on the journey of getting the answer ✨
FOLLOW THE CHANGE OFFICER: www.thechangeofficer.com
Instagram - www.instagram.com/thechangeofficer
LinkedIn - https://www.linkedin.com/company/the-change-officer-podcast/
Twitter - twitter.com/changeofficer_
TikTok - www.tiktok.com/@thechangeofficer

How people build personal relationships with their bank
How personalization represents a huge shift in the banking industry
How rapidly banking has transformed and will transform in the coming years

Previous Episode

EP10 How Tech Is Transforming Financial Services | Omar Halabieh, Head of Technology at Amazon Payments Services

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Omar Halabieh, Head of Technology at Amazon Payment Services joins us as our 10th guest. By now, our panel of guests have managed to sketch an overarching theme of the vast and diverse financial landscape. If financial services are to achieve financial inclusion and answer for the 1.6 billion people unbanked, technology needs to be at the core of the solution.
Omar believes that the biggest problem technology can solve is financial inclusion. Although 1.7 billion people worldwide do not own a bank account, it is estimated that up to 60% of that demographic own a mobile phone. This means that with the right technology and collaboration between fintechs and traditional financial institutions, these individuals could gain access to critical financial services.
As payment technology continues to evolve, Omar says we will begin to see more practical uses for artificial intelligence and machine learning to aid risk prevention and fraud management.
In this episode, Omar also discusses:

How to balance the bar between security and customer experience
How mobile phone penetration in Africa represents an opportunity for innovative fintechs
What areas he would focus on as a change-maker; his surprise may shock you!

The Change Officer Podcast's Future of Financial Services Series is brought to you by HolyWally, the world’s first wallet-as-a-service platform. To find out how HolyWally can help you create a mobile wallet to increase your revenue and reduce your time to market, visit their website: https://www.holywally.com
Find Omar online: https://www.linkedin.com/in/omarhalabieh/
🎬 This episode is produced by Poddster, an end-to-end video podcast production company that helps businesses conceptualize, produce, manage, and grow podcasts for their brand. Click this link to book a free consultation with Poddster's team or rent a studio: poddster.com/book-free-consultation/
📹 Check out Poddster studio based in Dubai Media City: poddster.com/podcast-studio-dubai/
✨ They say that change is the only constant. If this is true, we want to know what is the change ahead. To get the answers, our hosts Ivan Zeljkovic and Vuk Zlatarov are talking to the change-makers themselves. We invite you to join us on the journey of getting the answer ✨
FOLLOW THE CHANGE OFFICER: www.thechangeofficer.com
Instagram - www.instagram.com/thechangeofficer
LinkedIn - https://www.linkedin.com/company/the-change-officer-podcast/
Twitter - twitter.com/changeofficer_
TikTok - www.tiktok.com/@thechangeofficer

Next Episode

EP12 FinTechs Solving Problems in The Real World | Oliver Rajic, Chief Growth Officer at PPRO

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Oliver Rajic led the pioneering technology firm Alpha FinTech in a wave of innovation that saw the company develop an industry-leading super app.
As the Chief Growth Officer at PPRO now, Oliver shares his insights into how the intersection of Web 3.0 and our financial system may create unique synergies that result in greater productivity across the board. He details how working with cloud services has allowed for incredible economies of scale to provide intricate personalization models that have highlighted customization on the customer end.
Oliver also shares his views on a few ways in which technology may be harnessed to produce solutions to seemingly unsolvable problems, such as:

The evolution of the B2C fintech space driving growth at unprecedented levels
How APIs make our incredibly interconnected world work
How Software-as-a-Service will redefine the banking industry

The Change Officer Podcast's Future of Financial Services Series is brought to you by HolyWally, the world’s first wallet-as-a-service platform. To find out how HolyWally can help you create a mobile wallet to increase your revenue and reduce your time to market, visit their website: https://www.holywally.com
Find Oliver online: https://www.linkedin.com/in/oliverrajic/
🎬 This episode is produced by Poddster, an end-to-end video podcast production company that helps businesses conceptualize, produce, manage, and grow podcasts for their brand. Click this link to book a free consultation with Poddster's team or rent a studio: poddster.com/book-free-consultation/
📹 Check out Poddster studio based in Dubai Media City: poddster.com/podcast-studio-dubai/
✨ They say that change is the only constant. If this is true, we want to know what is the change ahead. To get the answers, our hosts Ivan Zeljkovic and Vuk Zlatarov are talking to the change-makers themselves. We invite you to join us on the journey of getting the answer ✨
FOLLOW THE CHANGE OFFICER: www.thechangeofficer.com
Instagram - www.instagram.com/thechangeofficer
LinkedIn - https://www.linkedin.com/company/the-change-officer-podcast/
Twitter - twitter.com/changeofficer_
TikTok - www.tiktok.com/@thechangeofficer