The Career Strategist

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What does it mean to lead with authenticity and foster genuine connections in the workplace? Join us for an enlightening conversation with Sarah Hatter, the founder of ElevateCX, as she unpacks the dynamics of building meaningful relationships and robust support systems, especially for women in the professional sphere. Sarah Hatter shares her journey and highlights the transformative power of shedding ego and competition, illuminating how these changes can spur both personal and career growth. Learn about the pivotal role of risk-taking and seizing new opportunities in shaping fulfilling careers, and the empowerment that comes from making deliberate choices.
Ever wondered how profound life experiences can break down social barriers and create deep, lasting friendships? This episode delves into the unique bonds formed through shared transformative events, such as completing the Camino. Sarah and I discuss the challenges of forming genuine friendships as adults and the importance of vulnerability and trust in connecting with others both personally and professionally. The conversation emphasizes the necessity of community and mutual support, highlighting how these elements are essential for navigating life's hurdles and achieving personal aspirations.
Discover the power of a supportive community, particularly for women aged 35 to 45, as we explore the shift from competition to collaboration. Reflecting on experiences in the tech industry, Sarah and I stress the importance of recognizing one's values and the pivotal role of mentorship. We also dive into strategies for effective customer support and the persistent challenges CX teams face in gaining recognition. Through inspiring stories and practical advice, this episode underscores the significance of embracing change, taking risks, and the profound impact of a community that celebrates achievements and fosters a collaborative environment.
Takeaways

• Building genuine relationships and finding support in the workplace is crucial, especially for women.
• Dropping the ego and competition allows for authentic connections and mutual support.
• Taking risks and being open to new opportunities can lead to personal and professional growth.
• Choice and empowerment are key in creating a fulfilling career. Take pride in your accomplishments and allow yourself to feel good about your work in the support community.
• Asking for help and support is not a sign of weakness, but rather a way to build relationships and connections.
• Sharing experiences and knowledge within the support community is valuable and helps to create a supportive and collaborative environment.
• Have confidence in your abilities and advocate for yourself and your team in order to be recognized and valued in the workplace.
• Prioritize relationships and empathy in support interactions, as they are key to building trust and providing a positive customer experience.

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“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama

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Unlock the keys to global business success with insights from Markus Seebauer, founder of Gateway Translations. We explore the critical role of localization and translation in today's international marketplace, revealing how businesses can adapt their products and services for diverse markets without losing their brand identity. Markus uncovers common pitfalls in global strategies, the necessity of continuously updating localized content, and the dire consequences of neglecting this upkeep.
He also shares groundbreaking ways to leverage AI to create genuine value and elevate customer experiences—essential know-how for both startups and established enterprises.
Discover the intricacies of maintaining accurate and culturally sensitive translations for technical products. Our discussion emphasizes the paramount importance of human oversight to avoid translation errors and offensive content that AI alone could miss. We delve into cultural nuances, such as negative historical connotations of certain words in German and regional differences in Spanish, underscoring the indispensable role of professional translators. Markus shares real-world examples and personal experiences that highlight the essential investment in proper translation and localization to avert potential PR disasters.
Navigate the complexities of global customer support with our expert guest as we tackle the challenges of providing effective assistance in international markets. From dealing with colloquial language to the limitations of automated translation tools, Markus offers invaluable insights and real-world anecdotes. We explore outsourcing as a viable solution for startups lacking a full-time multilingual team and stress the importance of cultural understanding to enhance the customer experience. Tune in for practical advice on building brand ambassadors through cultural awareness and improving global product support.

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“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama

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Discover the transformative insights of Greg Collins, Vice President of Revenue at Boldr, as he shares his journey from SaaS to BPOs.
Learn how stepping outside conventional roles can lead to joy and growth in both personal and professional realms. Greg's conversation encourages us to focus on the intersection of talents and passions, offering guidance on creating a more fulfilling career path rather than merely chasing titles or companies.
Struggling with overcommitment and the pressure to please? Greg illuminates the importance of setting and communicating personal boundaries, introducing the concept of FOG—fear, obligation, and guilt—as a framework for decision-making. The episode underscores the power of radical candor in communication, emphasizing the need for caring enough to engage in conflict when necessary. Real-world anecdotes highlight how understanding one's needs and creating a supportive environment can lead to better leadership and healthier work-life balance.
Finally, we explore the significance of KPIs (Key Performance Indicators) in fostering meaningful team conversations, rather than just measuring success. Greg shares how setting a Big Hairy Audacious Goal (BHAG) can inspire a culture of curiosity and collaboration. We discuss the value of cultural fit and leadership transparency, offering strategies for evaluating these aspects during job searches. We close the conversation asking everyone to think about the ripple effect they make in their daily work and life. Those small ripples can change the world.
This episode provides reassurance on navigating career transitions and underscores the power of maintaining a supportive network amidst an ever-evolving job market.

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“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama

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What if you could reclaim your power and reshape the narrative of your life? Join me, Sarah Caminiti, as I celebrate a personal milestone on this episode of Epochal Growth. Reflecting on my journey to empowerment, I share how tuning into the universe's signals has guided me to reclaim control and value my self-worth. As a mother, every word and action becomes a seed for future growth, and I'm committed to cultivating a garden of empowerment. This chapter is a heartfelt testament to reclaiming control and celebrating self-worth.
Navigating power dynamics in leadership can be a daunting challenge, especially for women in tech and customer experience sectors. We'll discuss self-advocacy, the biases we confront, and the need for women to reclaim their power while leading authentically. Drawing from my personal experiences, this conversation underscores the importance of entering new roles with confidence and the powerful impact of recognizing your worth. By supporting each other in professional environments, we can dismantle the barriers of discrimination together.
Finally, we explore the subtle ways women often give away their power in professional settings, and the consequences of staying silent. In sectors like customer experience, women frequently feel undervalued and replaceable. I emphasize the importance of gathering extensive data to confidently assert influence and turn challenges into opportunities. This episode is a rallying cry to embrace empowerment, reject self-doubt, and claim the space we deserve. Let's recognize the extraordinary contributions of every listener as we build something incredible together. Join me on this transformative journey in Epochal Growth.
Make sure you've subscribed to Support Human's newsletter! I quote her piece: Happy National Power Rangers Day! - I think a lot about power, in the way that people who’ve been powerless often do. and strongly recommend you read it after you listen to the episode.

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“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama

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Are you mindful of the impact your choices have on your business and team? In Episode 7 of Epochal Growth, "Advocating for Success," host Sarah Caminiti engages with Srajan Bhagat to explore how being thoughtful about what we put into the world can transform business dynamics. They discuss the power of conscious decision-making, the significance of advocating for what’s right, and how asking the tough questions, even when the answers aren't what we hoped for, can profoundly shape company culture and customer perception.

Srajan shares insights from his journey in the tech industry, highlighting how transparency and authenticity in our choices can lead to greater team success and customer trust. They talk about the role of customer-facing positions and the importance of human-to-human interactions, emphasizing how thoughtful advocacy and clear communication can foster a culture of integrity and collaboration. Through their conversation, Sarah and Srajan illustrate how aligning actions with values and being open to feedback can drive both employee satisfaction and customer loyalty.

Join Sarah and Srajan as they discuss the transformative impact of mindful decision-making on business success. Discover how advocating for your values, maintaining transparency, and fostering a supportive community can create a thriving environment for both your team and your customers. Tune in to gain insights on how your choices can lead to a more positive, impactful business presence.

Support the show

“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama