Show Up As Yourself | Ep. #13 with Rhonda

On this episode of Candid Creative, Antonio speaks with Rhonda Glynn, a small business strategist, and coach who works primarily with female entrepreneurs. To begin, Rhonda discusses her career in the aviation industry and how it has prepared her for a customer-centric world.

Aviation is not a physical space, she says, it’s a doorway into people’s lives. Travel can be motivated by tragic events or a desire for pleasure. That’s why it’s essential that airlines base their branding on their customers. Everything else is secondary.

For so long, businesses have been focused on the transaction, not the value. They provided a product and the relationship quickly ended after that.COVID-19 changed the landscape overnight. Due to a loss of capital and the impossible nature of uniformity, a movement has begun to understand the ‘why’ of what’s happening, rather than the ‘how.’

Unfortunately, customers can still be lost in a value market. When creatives compete with each other, they tend to focus too much on vanity metrics, instead of a central message that leads to change. The most important way to create loyal followers for your brand is to show up as yourself. “People buy from people,” and authenticity is key. All of us are constantly evolving and accepting which leads to a greater level of success.

The other event that has affected branding in 2020 is the Black Lives Matter movement. Rhonda explains that a tipping point forced individuals and companies to reckon with decades of injustice and shift to a more genuine model. People began to see ‘people of color,’ not other colors, and realize that we all need to understand and be understood.

However, not everything you see is genuine. Some companies, such as Amazon, continue to operate in a ‘sweatshop-like’ environment while putting on a good face for the public. No matter what shape business takes, data informs strategy and change will come whether it is universally accepted, or not. Companies must, and will, adapt to survive.
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Follow Antonio on IG: @imantonioruiz.

Visit Rhonda at https://www.rhondaglynn.com/

Follow Rhonda on IG: @zoma.business.solutions

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