ICYMI: GSA Administrator Robin Carnahan on Making Government Serve the People

11/30/22 • 31 min

This week, The Buzz presents a keynote session from ACT-IAC's ELC 2022 Conference.
GSA Administrator Robin Carnahan joined Winnie Lin, VP of Government and Administrative Services at Peraton, to share how the GSA is helping to upgrade the federal government to improve service delivery to the American people. They discuss the Technology Modernization Fund, the President's Management Agenda, and the GSA's sustainability investments to combat resilient infrastructure.
You can get access to all of this year's ELC sessions online here: https://web.cvent.com/event/1635a9e7-5864-4abe-b742-6a3abfe9d325/summary

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Intro/Outro Music: See a Brighter Day/Gloria Tells
Courtesy of Epidemic Sound
(Episodes 1-159: Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound)

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Small Business, Big Security with Kimberly Mentzell

Everyone loves a nice local business. In a world increasingly dominated by enormous, faceless corporations, it's always nice to walk into a brick-and-mortar establishment and know that the business's owner is one of your neighbors.
As the Biden administration has recognized, small businesses drive innovation, generate economic mobility, and strengthen community bonds. The sign of a healthy town is a thriving Main Street. It is the duty of our government to support these enterprises and create the environment necessary for them to flourish.
We live in the age of an information technology, in which very few businesses can choose to remain analog. The opportunities of a digital society also create new risks - everything connected to the internet is a vector of attack. Small businesses, with their limited resources and lack of technical experience, make easy targets for cybercriminals. Without proper preparation and training, a business owner could very easily see their livelihood destroyed in a matter of moments.
That's where this week's guest comes in. Kimberly Mentzell is the Director of Cybersecurity and Aerospace for the Maryland Department of Commerce. With grant funding from the Small Business Administration, she runs Maryland's Small Business Cybersecurity Resilience Program, helping entrepreneurs protect their enterprises from cyberattack.
Learn more about Maryland's program
Cyber Guidance for Small Business by CISA
NIST's Small Business Cybersecurity Corner

Next Episode

ICYMI: The CX Journey of High-Impact Service Providers

This week, The Buzz presents a panel from our 2022 CX Summit.
High-Impact Service Providers (HISPs) are federal entities that provide necessary services directly to the American public, as designated by the Office of Management and Budget. In this panel discussion, customer experience leaders at some of our nation's most critical agencies break down their service delivery efforts.
Panelists:
Lee Becker (Moderator) - Senior VP, Public Sector & Healthcare, Medallia
Nicole Callahan - Voice of the Customer, Customer Analytics at Federal Student Aid, Department of Education
Amber Chaudry - Customer Experience Lead, Department of Housing & Urban Development
Vashon Citizen - Digital Services Division Chief, Office of Access and Information Services at U.S Citizenship and Immigration Services
Kenneth Corbin - Chief Taxpayer Experience Officer, Internal Revenue Service
Ben Sweezy - Director of Federal Digital Strategy, Salesforce