177: What’s with all the friction? A chat with Roger Dooley
The Business Storytelling Podcast08/06/20 • 37 min
Roger wrote “Friction” and talked to me about why friction needs to disappear in customer experience and also internally on processes and workflows. Friction is costing us revenue even. Grab his book here: https://amzn.to/3FhCPsC
08/06/20 • 37 min
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