Relational Leadership with Dr. Kyle Turner

In this episode, our guest is Kyle Turner, who is an Associate Professor (Clinical) at the University of Utah College of Pharmacy and a clinical pharmacist at the Midvale Clinic. He earned his PharmD degree at the University of Utah College of Pharmacy and then completed the Pharmaceutical Care Leadership Residency at the University of Minnesota. Currently, he is directing the Utah Pharmacist Payer Provider Patient (UP4) Alliance dedicated to creating partnership between health care stakeholders to improve outcomes, lower cost and improve the patient experience. His scholarly and teaching interests center on fostering leadership, interprofessional education, team-based practice development, and health care innovation.

He is also a consultant and national trainer for Intend Health Strategies, a non-profit dedicated to leadership development in the health care industry. Through Intend, Kyle shares the Relational Leadership framework with a diverse set of professionals across stages of training and practice with the goal of enhancing interprofessional teams and ultimately delivering better care. He and his wife have three active children and enjoy fun, faith and family together in Salt Lake City, Utah.

Main Points

1. Background from pharmacy school to leadership development. Story of going to Boston for first Intend Health Summit and lessons learned. This led to staying involved and going to U of Minnesota for a very specific type of residency. [5 min]
2. What is Intend Health Strategies and Relational Leadership?
3. The problems we are trying to tackle:
   1. Most people don’t get any or enough leadership/teaming/relational training in professional programs. Get’s somewhat better in residency or through professional orgs but that can be limited. Need to boost our efforts.
   2. Humans are wired for community and react to the signals sent by others – the signals we send become essential in building positive workplace cultures
   3. Too many members of healthcare teams do not feel seen, heard, or valued
   4. There is a misalignment of workstyles, a lack of understanding of each other's work
   5. We do not universally have the tools and confidence to manage tension and conflict, which consistently arise when problems above are present
4. Solution & Application
   1. Practical and easy skills to incorporate into day-to-day operations
   2. Especially useful for those (like pharmacists) who may not intuitively feel like they can connect and build relationships
   3. Examples of content (if interested) and practical tips for application

Guest: Kyle Turner, PharmD

• https://www.intendhealth.org/
• https://pharmacy.utah.edu/pharmacotherapy/faculty/turner
• https://www.linkedin.com/in/kyle-turner-21bab06b/
• https://www.linkedin.com/company/intendhealth/

Host - Hillary Blackburn, PharmD, MBA

• www.hillaryblackburn.com
• https://www.linkedin.com/in/hillary-blackburn-67a92421/
• @talktoyourpharmacist for Instagram and Facebook