Democratizing Transformation with Suzanne Knight

“If you democratize the transformation so that there can be true ownership amongst every leader and every person...it will be more successful than if you outsource it to one team.”
-Suzanne Knight

What does transformation mean to you when it comes to organizations? Do you ever wonder if maybe there are some transformational “secrets” you haven’t uncovered yet? In today’s episode, my guest and I break down various examples of transformation that I know you’ll find illuminating.

My guest is Suzanne Knight. Suzanne is a global transformer, having worked with ~40 companies in 12 countries as a consultant (Deloitte) and Retail / CPG executive (Walmart Canada and Philip Morris International). Some of her most awesome projects were redesigning the structure and ways of working of a Canadian CPG company to relentless centre customer experience, building and launching a $450M air-rail link transit system, moving a Canadian airport authority from ‘command and control’ to ‘customer-centric’ culture, leading agile and digital transformation for a major Canadian retailer, and creating the talent strategy for a new industry in Saudi Arabia, merging 5 companies in 6 countries across the Caribbean and Bermuda.

In her most recent role as the Vice President of Transformation Services at Walmart Canada, Suzanne’s team delivered top priority initiatives under the company’s $3.5B strategy. Portfolio included: digital/automation/AI, process redesign, operating model change, business agility, change management, technology enablement and adoption, and project/program delivery.

Suzanne is a Certified Facilitator (MindGym) and popular speaker and workshop leader known for her authenticity and stories from the trenches of transformation.In 2023, she was selected for The Peak's Emerging Leaders List, recognizing Canadians under age 40 who are making a notable impact in their field, as well as The DMZ’s Women of the Year recognizing top female leaders in Technology. Suzanne holds an MBA in Finance and Strategy from the Schulich School of Business and an MA in Industrial/Organizational Psychology from the University of Guelph.

In this episode of Talent Management Truths, you’ll discover:

• Insights into what is Transformation as a discipline
• How it’s not just PMO’s job to transform an organization
• The concept of unblocking your team

Links

• Suzanne Knight on Linkedin: https://www.linkedin.com/in/skknight/

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