Series 1, Episode 2: How to Create an Impactful Customer Experience with Jason Morjaria

07/13/22 • 46 min

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The Great Debate. Is the customer always right? Some agree, some disagree.

Regardless of the answer, we do know the customer is important. Building an experience with a customer-centered approach is paramount to creating a successful business. In this episode, Jason Morjaria, CEO of Commusoft, joins us to speak on his passion for creating excellent customer journeys.

We’ll touch on:

How “Qualification is Key”
Building a successful sales strategy
Creating an excellent customer experience
Tools for growing revenue and scaling your business
How to qualify leads and sell to the right person

Want to learn more? Follow Take Stock on Apple Podcasts, Spotify, Google podcasts or wherever you listen!
Be sure to check out more of our content on Facebook, Twitter, LinkedIn, and at our website.

Apply to be a guest by filling this form!

The Great Debate. Is the customer always right? Some agree, some disagree.

We’ll touch on:

How “Qualification is Key”
Building a successful sales strategy
Creating an excellent customer experience
Tools for growing revenue and scaling your business
How to qualify leads and sell to the right person

Want to learn more? Follow Take Stock on Apple Podcasts, Spotify, Google podcasts or wherever you listen!
Be sure to check out more of our content on Facebook, Twitter, LinkedIn, and at our website.

Previous Episode

Series 1, Episode 1: How to Sell In Field Service with Ross van Dijk

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There’s a shift taking place in field service. Trades companies are moving from quoting and estimating - to formal sales processes. Ross van Dijk, Territory Account Manager at Fortinet joins us to discuss his tried and true sales techniques, his humble beginnings selling CDs at the Choir Olympics, and how to avoid “commission breath”.

In this episode we’ll cover:

“Be brief, be brilliant, be gone.”
Establishing trust and respect with potential customers that build last relationships.
The benefits of “upselling” for the company and customer.
The importance of repeatable processes.
and much more!

Want to learn more? Follow Take Stock on Apple Podcasts, Spotify, Google podcasts or wherever you listen!

Be sure to check out more of our content on Facebook, Twitter, LinkedIn, and at our website.

Next Episode

Series 1, Episode 3: The Five People You Need for a Successful Trades Business with Tersh Blissett

Apply to be a guest by filling this form!

There’s a saying: “You become the people you surround yourself with.”
When starting a trades business, this is especially true! In this episode of Take Stock, CEO of Service Emperor and host of the Service Business Mastery podcast Tersh Blissett joins us to share his thoughts on who to have in your inner circle when launching your field service business.

In this episode we’ll discuss:

The five must-have relationships when starting a business
“If it’s normal, do the exact opposite.”
Challenges facing new field service businesses
Why communication is key

Want to learn more? Follow Take Stock on Apple Podcasts, Spotify, Google podcasts or wherever you listen!

Be sure to check out more of our content on Facebook, Twitter, LinkedIn, and at our website.

Resources:
Service Business Mastery Podcast
Service Emperor

Take Stock! Presented by Commusoft - Series 1, Episode 2: How to Create an Impactful Customer Experience with Jason Morjaria

Transcript

The way in which we present our products and services has a dramatic impact on the profitability of that job.
This is Take Stock presented by Commusoft, the podcast where we bring together diverse experts and leaders to discuss the top trends, ideas and strategies used in the field service industry and beyond. Let's dive in.
Hello listeners and welcome to Take Stock. I'm your host, Charles Kay, and today I have the pleasure of speaking with an individual that many of our listeners will b