Student Centricity: A Podcast For Higher Ed Professionals

Financial Aid Communications can often impact both student enrollment and student borrowing, but what changed should you make? Research shows that these communications can often be overly complicated and filled with financial aid acronyms that are foreign to students and parents. However, there is a road to helping the intended audiences increase their understanding of the information.
Join us as we explore the current state of Financial Aid Communications as witnessed by our institutional consultants and student financial coaches and, offer clear recommendations to make Financial Aid Communications more student centered in language, presentation, and timing.

Accessibility is often thought of in the physical sense, but as colleges and universities transition to more digital and virtual experiences, digital accessibility is becoming more important. This timely podcast covers the role digital accessibility plays in both active and passive recruitment of new students who are experiencing the institution primarily through the website and other digital means.

In the inaugural episode of Student Centricity, we chatted with Trellis' Senior Research Analyst, Carla Fletcher, about the key findings uncovered in Trellis' State of Student Aid and Higher Education in Texas (SOSA) 2021 annual report.
During our insightful discussion, Carla shared how the pandemic impacted findings from the SOSA compared to previous years, how Texas' demographic shifts are affecting higher education, how the price of higher education has changed in the last 10-20 years, and more!

To see the entire SOSA 2021 annual report, visit: www.trelliscompany.org/sosa-2021.

To download a PDF version of the report, visit: https://www.trelliscompany.org/wp-content/uploads/2021/03/SOSA-2021.pdf.

The stigma of incarceration often bars individuals from pursuing higher education, causing opportunity and accessibility gaps. In this episode of Student Centricity, Dr. Brandon Warren, Director of Reentry Services at Lee College, joins the conversation and offers insight into expanding education access to justice-impacted students—and furthermore, why it matters.

The concept of customer service is often applied to the service industry (retail, restaurants, etc.). But did you know that customer service is also vital in higher education? College students are, in a sense, customers. And at a time when they are becoming more discerning in their college selection, how colleges and universities approach customer service can make a big difference in recruiting as well as retention. Listen in as Steve Smith shares his five, easy-to-remember rules for great customer service in higher education.