Using Empathy Interviewing Techniques to Get to the Heart of the Matter I Lisa Leong

Lisa Leong — a corporate lawyer, broadcaster, business developer, and consultant — shares her advice on how to truly connect with people. Learn more about the importance of using empathy to drive successful conversations, and discover how to get to the heart of an issue through a process Leong calls “empathy interviewing.” Leong reveals firsthand how empathy and connection are so vital to satisfying business goals and achieving success. She takes Lavinia Calvert and Deborah Farone through a fun exercise to illustrate this idea, and shares how she first learned to use empathy as a radio host and later as a student at the Australian Television and Radio School.

Hosts: Lavinia Calvert & Deborah Farone Co-Producer: Katelin Zweifel-Korzuchin & Brit Nowacki Audio Engineer: Nikki Rasmussen Editor: Jessica Penfield