Pain Point #4: Making Promises vs Delivering on Promises

As a customer, have you ever been disappointed by a company's willingness to honor promises? Does it feel like their commitment stops when their profitability stops?
We've been on the receiving end of this problem recently, which has only strengthened our resolve to deliver on promises we make to customers, no matter what. DI Labs is an engineering-first additive provider committed to solving problems the right way vs making sales the quick way.
That's the topic of this excerpt from episode #13 of the Solutionology podcast about the 5 Pain Points of Additive. What's been your experience with making promises vs delivering on promises?