Music and concerts for all with Sarah Nematallah, Xenia Concerts.

07/15/21 • 44 min

In this episode of the 55+ Travelers: Arriving & Thriving Audio Conference, hosted by Sensory Friendly Solutions, founder & CEO Christel Seeberger and guest hosts Sophie Yang, and Christopher Basmadjian, Occupational Therapy Students, we will learn from Sarah Nematallah, Xenia Concerts, on how to create musical performances and concerts an experience for everyone to enjoy. Hear Sarah Nematallah share how Xenia Concerts offers high-quality music and arts performances in an environment that welcomes everyone. Sarah walks you through the simple steps that make the sensory experience a match for the audience.
Episode Guide:
0:20 Welcome to guest Sarah Nemahtallah!

0:45 Xenia Concerts and how it became what it is today

7:01The importance of feedback

8:10 Sarah's Role as Executive Director of Xenia Concerts

10:57 Resources that Xenia Concerts uses

12:40 sound.colLab

14:05 Accessibility Limitations of 55+ population

16:13 Creating a Quiet Space

16:50 Making sure the audiences voices are heard

18:31 Doing a Walkthrough in Advanced

23:05 Accommodating Seniors and Hearing Loss

24:58 Preparing the Audience

27:03 Welcoming all audiences

28:00 The Impact of COVID-19

31:37Creating a Sensory-Friendly Livestream

33:58 In-person performances & COVID-19 Measures

35:04 Always Room for Improvement

36:40 The future vision of Xenia Concerts & Acessibility

40:34 Sarah's key advice in making music and performances more accessible to older adults

41:50 Thank you, Sarah Nematallah!

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0:45 Xenia Concerts and how it became what it is today

7:01The importance of feedback

8:10 Sarah's Role as Executive Director of Xenia Concerts

10:57 Resources that Xenia Concerts uses

12:40 sound.colLab

14:05 Accessibility Limitations of 55+ population

16:13 Creating a Quiet Space

16:50 Making sure the audiences voices are heard

18:31 Doing a Walkthrough in Advanced

23:05 Accommodating Seniors and Hearing Loss

24:58 Preparing the Audience

27:03 Welcoming all audiences

28:00 The Impact of COVID-19

31:37Creating a Sensory-Friendly Livestream

33:58 In-person performances & COVID-19 Measures

35:04 Always Room for Improvement

36:40 The future vision of Xenia Concerts & Acessibility

40:34 Sarah's key advice in making music and performances more accessible to older adults

41:50 Thank you, Sarah Nematallah!

Previous Episode

Changes in hearing for adults 55+ with Lynn Leblanc

In this episode of the 55+ Travelers: Arriving & Thriving Audio Conference join Sensory Friendly Solutions Founder Christel Seeberger, and guest hosts Sophie Yang and Christopher Basmadjian, occupational therapy students, as they take a deep dive into the extensive expertise of Lynn Leblanc, Executive Director, New Brunswick Deaf and Hard of Hearing Services Inc.
Lynn teaches listeners about the challenges of hearing loss along with the simple solutions that make communication easier for mature travelers.
Episode Guide
0:21 Special Guest Lynn Leblanc

0:49 How Lynn got involved with the Deaf Community

2:28 Lynn's role as the Executive Director of the NB Deaf & Hard of Hearing Services Inc.

5:16 Programs & Services Offered by the NBDHHS

8:01 Lynn's Experience Working at the NBDHHS

11:02 Avoiding Isolation for Deaf Individuals

13:16 Traveling with hearing loss: A Client Example

16:01 How owners & operators can make their guests more comfortable

18:05 The Baby Boomer Population

18:45 Creating a great customer experience

20:01 Airports and Hearing Accessibility

23:35 Significant challenges for hard of hearing travelers

28:38 Hearing aids don't always solve the problem

30:06 What's important for restaurants and businesses to know about hearing aids?

32:32 You are going to be including a whole lot more people by nature, by trying to include this one group.
36:30 COVID-19 and the impact on the hard of hearing

39:40 What are non-manual cues and why are they important

45:28 The difference between someone who is hard of hearing and someone who is completely deaf

50:50 Lynn's tips for tourism and restaurant operators.

56:15 Thank you, Lynn Leblanc!

Next Episode

Tours, Excursions and the Tourism Industry with Danielle Timmons, and Carol Alderdice

In this episode of the 55+ Travelers: Arriving & Thriving Audio Conference, hosted by Sensory Friendly Solutions Founder Christel Seeberger and guest hosts Sophie Yang, and Christopher Basmadjian, Occupational Therapy Students, we host two tourism industry experts: Listen to Danielle Timmons, Aquila Center for Cruise Excellence, and Carol Alderdice, Tourism Industry Association of New Brunswick, as they give expert perspectives on delivering exceptional customer experience.
Episode Guide:
0:48 Welcome to guest Danielle
1:40 Danielle's Role at Aquila Tours
2:35 Danielle's Role with Training
4:28 Providing tours and services
6:35 Travelers over the age of 55
8:38 Sensory Friendly Cruises for mature adults
11:48 Building in Time
12:50 Restrooms
14:28 Providing Information Verbally
15:23 The barriers
20:32 The Key to Providing a Positive Customer Experience
22:30 Finding a "Natural" Tour Guide
26:00 Multigenerational Travel
30:00 Vision Barriers & Accommodations
35:57 Preferred Excursions
41:05 Anticipating the Needs of 55+ Travelers
43:38 Welcome Carol
45:20 Primary Demographic
46:30 Travel for Older Adults Post COVID-19
49:05 The Importance of Training
51:31 Creating a Positive Customer Experience
53:38 Word of Mouth
55:20 Action Feedback
58:32 The little things
1:03:28 Thank y

Sensory Friendly Solutions - Music and concerts for all with Sarah Nematallah, Xenia Concerts.

Transcript

Christopher Basmadjian: [00:00:00] Welcome to the 55+ Travelers: Arriving and Thriving audio-conference, brought to you by Sensory Friendly Solutions. I’m your host Christopher Basmadjian. In this episode you will also hear the voices of co-hosts Sophie Yang, my fellow occupational therapy student, as well as Sensory Friendly Solutions founder and CEO Christel Seeberger. Our guest in this episode is Sarah Nematallah, co-founder of Xenia Concerts. She will share the mission o