Trust but Verify - Steve Muntean - Security Download - Episode # 003

03/03/23 • 49 min

Today’s guest is leading the charge for innovation in the security services and property technology sector. He’s the author of Security Integrated Guarding: 21st Century Multi-family Housing and Commercial Real Estate Handbook. Please welcome to the show, Steve Muntean. Steve is the Chief Executive Officer at Overwatch Capital. He joins the host Anna Redmond to discuss what to look for in a security company and the best way to stay safe.

Takeaways:

People that are hiring security professionals are often on a budget and instead of focusing on what their security challenges are they end up focusing on how they can get someone on a budget friendly option without considering the risks of that choice.
When you are looking at hiring security professionals, make sure that the company who will be going with aligns with your goals and if they fit into the infrastructure you have in place.
There are many different factors to consider when you are shopping for security options. Some good things to consider is how long the company has been in business, what the org chart looks like and who runs the company.
A lot of times the business executives miss the strain that is being placed on first responders right now and they expect a certain level of work that might not be achievable right now.
Software as a Service is growing significantly to help support security centric organizations. With technology constantly evolving, there is now GPS tracking and time and attendance tracking which can help to improve the reports for security.
If you pick the right company for your security needs and you are deploying them for the right reason, then the value of your asset will increase and it can reduce your insurance premiums.
When it comes to working with a security vendor, you want to have trust that your vendor is saying and doing the right thing, but you also need a way to verify that. This can be done through nightly reports or scanning QR codes for someone to log in.

Quote of the Show:

21:07 “What do you ask questions to make sure you're getting a successful security company? For me it's really having an executive team and a management team to cover your blind spots.”

Links:

Takeaways:

People that are hiring security professionals are often on a budget and instead of focusing on what their security challenges are they end up focusing on how they can get someone on a budget friendly option without considering the risks of that choice.
When you are looking at hiring security professionals, make sure that the company who will be going with aligns with your goals and if they fit into the infrastructure you have in place.
There are many different factors to consider when you are shopping for security options. Some good things to consider is how long the company has been in business, what the org chart looks like and who runs the company.
A lot of times the business executives miss the strain that is being placed on first responders right now and they expect a certain level of work that might not be achievable right now.
Software as a Service is growing significantly to help support security centric organizations. With technology constantly evolving, there is now GPS tracking and time and attendance tracking which can help to improve the reports for security.
If you pick the right company for your security needs and you are deploying them for the right reason, then the value of your asset will increase and it can reduce your insurance premiums.
When it comes to working with a security vendor, you want to have trust that your vendor is saying and doing the right thing, but you also need a way to verify that. This can be done through nightly reports or scanning QR codes for someone to log in.

Quote of the Show:

21:07 “What do you ask questions to make sure you're getting a successful security company? For me it's really having an executive team and a management team to cover your blind spots.”

Links:

Previous Episode

Clear & Concise Communication - Dave Weiner - Security Download - Episode # 002

Today’s guest is a veteran and former Chief of Police. He is a passionate and dedicated public safety and security management professional, and is a committed advocate for safety and mental health. Please welcome Dave Weiner to the show. Dave is the Founder & CEO of Secure Measures. Dave joins the host Anna Redmond to discuss Dave’s view on security administration and share what companies should be looking for when hiring security professionals.

Takeaways:

A lot of security companies will promise all sorts of different things, so you have to be able to look past the pitch and do your research on the company. Make sure to take advantage of your network for honest feedback as they will tell you who you should interview and talk to.
Security companies aren’t just another vendor. If you want to have a good working relationship with them and have everything run smoothly, then it’s important to make sure you are on the same page from when the contract is signed to when you are giving post orders.
Post orders are essentially directives that guards or officers in the field are given that will tell them their activities and schedules for the day. If you aren’t providing the guards with the specific things they need to do, then nothing you are paying for will get done.
When working with a security staff, there needs to be clear communication about if the security guards and officers will need to be trained in house or not. This will help to clear up any confusion and make sure that everyone knows what to do in certain situations.
Security officers or guards should make sure that they are always being polite and respectful when dealing with other people. You can have that in your post orders that even if someone is on your property that the officer or guard should be respectful.
Police officers are far better trained than your average security guard or officer, so there is a risk of liability when hiring a guard or officer. The solution to this is by making it clear that their job is to observe and report and not interfere unless absolutely necessary.
OSHA’s General Duty Clause essentially states that all organizations need to protect their employees from any known hazards.

Quote of the Show:

3:44 if you're looking at them more of as a collaborative partner rather than as just a simple vendor, you're gonna get a lot further

Links:

LinkedIn: https://www.linkedin.com/in/dave-weiner-mpsy-184bb18/
Website: https://secure-measures.com/

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Next Episode

Securing Your Asset - Jonathan Cohen - Security Download - Episode # 004

Today’s guest has been involved in real estate since the mid 80’s. He has worked with Morgan Properties, which is the fifth largest owner operator real estate firm in the country. Welcome to the show, Jonathan Cohen. Jonathan is the Chief Operating Officer at Triumph Properties. He joins the host Anna Redmond to talk about the different security options available for different types of properties and what steps properties should take to secure their area.

Takeaways:

Each and every property will require different needs for it’s security, but in general you can look at security services almost like a dimmer light switch. You can have them fully on, fully off or you can choose what setting works best for you.
At a minimum, you should consider having controlled access to the property that you manage. Typical ways of having controlled access are a fence, a key FOB or some kind of remote access to get into the property.
Residents will often feel a lack of security around mail for the property. It’s common for criminals to create a master key lock and go through mail and take packages.
Having bright lights in public areas for your property is a good way to make people feel safer. The lighting keeps hidden areas visible and it’s easier to notice others around you as well.
A common question for tenants to ask a property owner is if the property is safe. You can’t guarantee people’s safety because crime can happen anywhere but you can let the tenants know the steps you are taking to make sure everything is secure.
Security patrols are only as good as the people who are patrolling them. If you have hired people who cut corners, then the security patrol won’t be as effective as it could be.
Each property has its own unique idiosyncrasies that security professionals will need to understand. A security audit is helpful for whatever team you hire so they need what areas they need to focus on.

Quote of the Show:

15:02 “Crime has no address. Crime can occur anywhere.”

Links: