Futurist Brian Solis on reinventing field service management

11/29/18 • 21 min

In this episode of Savvy Business Leaders, host Bill Detwiler talks field service management with Brian Solis, Principal Analyst at Altimeter Group, and Paul Bean, CEO of Mining Worldwide at Sodexo. In part one, Solis explains how disruptive technologies are enabling connected field service and unlocking new business models. Then, we’ll learn how Sodexo is harnessing these technologies to make early, informed, and holistic decisions.

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Data strategies to overcome digital disruption in retail

In this episode of Savvy Business Leaders, host Bill Detwiler meets with Sucharita Kodali, Vice President and Principal Analyst at Forrester, to discuss the digital disruption of retail. Kodali provides valuable insight into building a data strategy to address these emerging challenges, including key considerations and guidance on where to start. Learn about the role of AI in the retail sphere, how connecting and consolidating data can ensure its integrity, and why automating processes improves customer experiences.

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Differentiated value through customer service innovation

This week on Savvy Business Leaders, host Bill Detwiler discusses customer service with Brian Solis, futurist and Principal Analyst at Altimeter Group, and Jaclyn Wainwright, CEO of AiR Healthcare Solutions. First, Brian talks about how customer experience is guiding digital transformation, with companies using data to be more accessible on mobile platforms and best meet customers’ expectations. Next, Jaclyn explains how customer engagement tools enable her healthcare delivery company to anticipate patient needs.