Differentiated value through customer service innovation

12/05/18 • 24 min

This week on Savvy Business Leaders, host Bill Detwiler discusses customer service with Brian Solis, futurist and Principal Analyst at Altimeter Group, and Jaclyn Wainwright, CEO of AiR Healthcare Solutions. First, Brian talks about how customer experience is guiding digital transformation, with companies using data to be more accessible on mobile platforms and best meet customers’ expectations. Next, Jaclyn explains how customer engagement tools enable her healthcare delivery company to anticipate patient needs.

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Futurist Brian Solis on reinventing field service management

In this episode of Savvy Business Leaders, host Bill Detwiler talks field service management with Brian Solis, Principal Analyst at Altimeter Group, and Paul Bean, CEO of Mining Worldwide at Sodexo. In part one, Solis explains how disruptive technologies are enabling connected field service and unlocking new business models. Then, we’ll learn how Sodexo is harnessing these technologies to make early, informed, and holistic decisions.