What is Proline? Inside SARTA's ADA Para-Transit Service

10/23/23 • 27 min

Ever pondered about the intricacies of public transportation service applications, particularly for disability? Buckle up, because this episode will guide you through it like none other. We connect with Tracy Tulley, the man who has ascended the ranks at SARTA, starting from customer service and now leading the contract support services. Tracy offers an invaluable peek into the application process, requirements for Proline mobility devices, and the essence of community partnerships in the effective facilitation of services.
In the second part of our chat with Tracy, we delve into the nitty-gritty of the disability application evaluation process. Tracy explicates on the eligibility criteria, the indispensable role of a personal care attendant (PCA), and the rigorous training procedures for drivers. He even brings to light how unpredictable weather conditions can affect pickup times and the crucial door assist policy at SARTA.
As we wrap up our enriching conversation, Tracy addresses some of the most frequently asked questions about Proline transportation service. With his profound knowledge and experience, he elucidates on the intricacies of pickup and drop-off services, particularly under the influence of fluctuating weather conditions. He also underscores SARTA's commitment to adjusting reasonably for those who require assistance. If you have ever been curious or confused about public transportation services, this episode is a treasure trove of insights.

Previous Episode

Where can SARTA's Fixed Routes take you?

Ever wondered how the intricate world of public transit operates and what its fixed routes have to offer you? Buckle up and embark on a journey with us as we venture into this fascinating subject. We are joined by Delano, our Dispatch Supervisor, who takes us behind the scenes of his role in ensuring smooth transit operations. Listen closely as Latrice and Nina, our fantastic representatives from the Customer Relations Department, lay bare the significance of fixed routes in public transit and unveil some of the most efficient routes offered by Starter, such as the Canton-Massillon direct route and the budget-friendly round trip to Cleveland.
Curious about the cost of the 81 bus or the transfer agreements with other agencies? We've got you covered! We further explore the connecting routes in Canton, Maslin, Belden Village, Alliance, and Stark County. Gain an understanding of the busy 102 route, which sees three buses running every hour, or unravel the workings of the 125 and 158 routes. This rich discussion will equip you with tips and tricks on how to expertly navigate these routes to your advantage.
But that's not all! We zoom into the public transit options available in the Canton, Maslin, Belden Village, East Canton, and North Canton areas. Our guests share their expertise on express buses, employment loops, the Community Coach, and the iconic 81 bus that services the Akron-Canton Airport. They impart insights on how these routes are meticulously tailored to meet the needs of passengers heading to work, school, or even grocery shopping! As we wrap up, join us in showing some love for the fantastic public transportation network in these areas, fully appreciating the fixed routes, transfer agreements, and the overall cost-efficiency they offer. This captivating chat with Delano, Latrice, and Nina is an eye-opener you won't want to miss!

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How to Ride with SARTA using Fare Payments

Do you often find yourself puzzled by the myriad of public transit payment options? Don't worry, we've got you covered. Join us as we chat with Bobbie Barnett, a seasoned supervisor at SARTA, who demystifies the fare payment process for us. Bobbie shares fascinating insights about the various ways you can pay for your ride, be it exact cash, tap cards, or through the innovative EZfare app. She also explains how the tap cards and the fare boxes interact, and how these high-tech cards differ from the old-school paper tickets.
Public transit can be intimidating, especially for first-time users. To the rescue, we have Bobbie who takes us through a detailed exploration of the fare payment options and types. She discusses the perks of owning a SCORECard or a Touchdown card and guides us through the registration process. The conversation later shifts to the cash-only Community Coach fare and the convenience of using EZfare, especially for those who commute using multiple transit authorities. Bobbie concludes this segment with some wise words for newbies and emphasizes the crucial role of the Travel Training Department.
With the introduction of the SCORECard system in 2024, transit is all set to become a breeze. Bobbie highlights the benefits of the SCORECard, especially for securing payments. In the event of missed buses, she suggests reaching out to the priority care line for rescheduling. We also touch upon the exciting services provided by Proline reservationists and how customer service reps can be your best guide for smooth transit experiences. So, gear up for an enlightening ride as we decode the fascinating world of fare payments with Bobbie Barnett. Rest assured, your next trip on SARTA is going to be so much easier!

SARTA's Next Stop - What is Proline? Inside SARTA's ADA Para-Transit Service

Transcript

Latrice Virola00:00:05.326

Welcome to NextUp SA podcast , where you learn everything about Sarta and about transit as a whole . Today , we're going to be talking about Proline . Proline is a service that's for people with disabilities to be able to get around the community . We have Tracy Tulley with us today . He'll be telling us a little bit more . Make sure that you follow us on all of our social m