Safe Space - Talking Trust & Safety: Patricia Cartes | EP 3

02/14/25 • 35 min

From aspiring United Nations interpreter to Trust & Safety leader, Patricia Cartes, Head of Trust & Safety at Cantina AI, takes us on her global journey into online safety. Thorn's VP of Strategic Impact, John Starr, explores Cartes' journey from translating spam websites to shaping content policies at tech giants.
Patricia reflects on the early days of T&S under "online sales and operations" to its current status as a flourishing field critical to business success. She offers a robust perspective on balancing free speech with user protection, drawing from her extensive experience in public policy and global perspectives. Her vision for the future of the field is full of determined hope, where growing professionalization and dynamic cross-industry collaboration pave the way to diligently address complex online safety issues such as child sexual exploitation.

Learn more about Thorn’s technology for good at safer.io

Learn more about Thorn’s technology for good at safer.io

Previous Episode

Safe Space - Talking Trust & Safety: Jerrel Peterson | EP 2

From social work to social networks online, Jerrel Peterson, Director of Content Policy at Spotify and former Twitter alum, takes us on his unexpected journey into Trust & Safety. Thorn's VP of Strategic Impact, John Starr, talks with Peterson about his fascinating transition from aspiring plastic surgeon to social worker, and ultimately to a content policy expert bringing a unique perspective to online safety.

Jerrel explores the crucial role of "soft skills" in Trust & Safety and how he approaches leading teams through complex decision-making processes, balancing objectivity with organizational values in content moderation. He tackles the misconception that Trust & Safety operates in isolation and offers valuable insights into making it an essential requirement for platform success.

Learn more about Thorn’s technology for good at safer.io

Access more child safety resources for Trust and Safety professionals: https://get.safer.io/resources-trust-safety

Safe Space - Talking Trust and Safety - Safe Space - Talking Trust & Safety: Patricia Cartes | EP 3

Transcript

00:00:00.330

- I'm here with my friend and head of trust and safety at Cantina AI, Patricia Cartes. Patricia, thank you for joining us. It's TrustCon Week. Are you excited? - So excited. This is the best week of the year. - [John] Why? - Because we all come together, all of our friends. Please don't tell my kids or my husband that this is better on their birthdays. But yeah, it's like we come together and I feel so energized. I think, all year, I live for this conference, and it r