SaaS Sessions
Sunil Neurgaonkar
SaaS Sessions is India's first and #1 SaaS-focused podcast with over 21000+ listeners.
The podcast was started by Sunil Neurgaonkar in 2019 and has hosted over 100+ leaders from the SaaS community.
We have hosted leaders (C-level/VPs/Directors) from SaaS companies like Clari, Retool, Github, Segment, G2, Moengage, Whatfix, and more.
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Top 10 SaaS Sessions Episodes
Goodpods has curated a list of the 10 best SaaS Sessions episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to SaaS Sessions for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite SaaS Sessions episode by adding your comments to the episode page.
S8E1 - Impact of Customer Success on Gross & Net Retention ft. Luke Diaz, Director of Customer Success at AppZen
SaaS Sessions
04/17/24 • 33 min
In this episode, I hosted Luke Diaz, Director of Customer Success at AppZen.
Luke is passionate about building and leading high-performance customer-success orgs.
We explored strategies for achieving best-in-class gross and net retention, emphasizing the importance of customer onboarding, churn post-mortems, and aligning compensation plans.
We also discussed how to use the voice of the customer to prevent churn.
All this and more with Luke in this episode.
Connect with Luke on LinkedIn.
Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/
S2E20 - Shifting from physical to virtual events ft. Nick Bennett, Field Marketing Leader at Clari
SaaS Sessions
06/12/20 • 23 min
In this episode, Deepika Vani, Whatfix hosted Nick Bennett, Head of Field Marketing at Clari to talk more about transitioning to virtual events.
Nick talks about how did Clari pivots from field events to virtual events. He also shares the best practices in building a strategy for virtual events.
What are the different virtual events that you can run for your business?
All this and more with Nick and Deepika in this episode.
Connect with Nick - https://www.linkedin.com/in/nickbennett1/
Check out Clari - https://www.clari.com/
Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/
S8E12 - Building AWS for the Travel Industry ft. Sarosh Waghmar, Founder, Co-Chairman, & Chief Product Officer
SaaS Sessions
09/27/24 • 32 min
Disrupting Travel with Spotnana: Sarosh Waghmar on Building the AWS for the Travel Industry
In this episode, we hosted Sarosh Waghmar, Founder and Chief Product Officer at Spotnana.
Sarosh shares his journey of over two decades in the travel tech industry and discusses Spotnana's mission to transform travel by creating an 'AWS for the travel industry.'
The conversation delves into the challenges and innovations of building a platform that emphasizes trust, transparency, and a seamless user experience.
We also discussed the impact of AI and the future of travel tech.
Key insights include the importance of building a platform that allows others to innovate, the role of cloud-native architectures, and the significance of standing on the shoulders of giants to drive industry-wide change.
Connect with Sarosh on LinkedIn - https://www.linkedin.com/in/swaghmar/
00:00 Introduction
00:40 Sarosh Waghmar's Background and Travel Industry Insights
01:33 Challenges and Innovations in Travel Tech
03:04 Spotnana's Vision and Platform Approach
04:00 Building During COVID and Overcoming Obstacles
07:31 Creating a New Category: Travel as a Service
20:18 Future of Travel Tech and AI Integration
29:51 Lightning Round: Personal Insights
Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/
S8E13 - How AI is Reshaping PLG and User Experiences ft. Satya Ganni, CEO at Userflow & Beamer
SaaS Sessions
12/06/24 • 30 min
Episode Summary
In this insightful episode of the SaaS Sessions Podcast, we down with Satya Ganni, the CEO and Founder of Userflow and Beamer. Satya shares his journey as a serial entrepreneur, having founded six companies before leading Userflow and Beamer, two innovative platforms revolutionizing user onboarding and product engagement. We dive into how AI is reshaping Product-Led Growth (PLG), strategies for leveraging data effectively, and the future of PLG and Product-Led Sales (PLS).
Key Takeaways
- Satya’s Journey in SaaS:
- Over two decades of experience in SaaS as a founder, operator, and executive.
- The mindset of a problem solver is the driving force behind his entrepreneurial success.
- AI's Role in PLG:
- AI influences every stage of the PLG funnel, from acquisition to engagement.
- Personalization powered by AI can reduce CAC and improve time-to-value.
- Examples of effective AI use in PLG include content generation, user segmentation, and in-app personalization.
- The Importance of Data in PLG:
- PLG's success relies heavily on combining formographic, behavioral, and in-app data.
- Tools like product analytics, session replays, and experimentation platforms are key to unlocking actionable insights.
- Challenges arise with inaccurate or incomplete data, but the right systems can mitigate these issues.
- Challenges and Misconceptions in PLG:
- PLG requires a massive market and some elements of virality to thrive.
- Many SaaS companies are in the early stages of adopting personalization and leveraging AI to its full potential.
- Integration of data-driven tools and workflows is critical for success.
- Future of PLG:
- Hybrid models combining PLG and PLS (Product-Led Sales) will dominate.
- AI-driven precision will empower sales teams to nudge users toward upgrades and drive conversions.
- PLG will evolve to emulate the personalization seen in B2C platforms like Instagram and Amazon.
Lightning Round Insights
- Biggest Lesson: The value of having a mentor or coach early in his career to accelerate growth.
- Book Recommendation: Thinking, Fast and Slow by Daniel Kahneman—a must-read for understanding decision-making.
About Userflow and Beamer
- Userflow: A user onboarding and guides platform that simplifies the journey for SaaS and digital-first businesses.
- Beamer: A product adoption and engagement platform designed for product leaders and marketers to drive engagement.
Connect with Satya
- Website: Userflow | Beamer
- LinkedIn: Satya Ganni
Subscribe & Stay Connected
Don’t miss upcoming episodes! Subscribe to SaaS Sessions Podcast on your favorite platform and follow us for more insights from SaaS leaders.
Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/
04/24/24 • 39 min
In this episode, we hosted Jugal Anchalia, Co-founder & CEO at Cobalt to talk about how to use integrations as a growth lever.
We start with addressing WHY companies should solve the problem of integrations.
Jugal explains the current solutions and the challenges with them.
We then discussed how we can use integrations as a growth lever - like unlocking new revenue streams, enhancing user experience, and expanding overall reach and visibility.
All this and more in this episode with Jugal.
Connect with Jugal on LinkedIn - https://www.linkedin.com/in/jugal-anchalia-0a2ab220/
Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/
S5E1 - Data driven Customer Success ft. Arundhati Balachandran, Senior Director, Customer Success at Chargebee
SaaS Sessions
07/08/21 • 24 min
In this episode, we hosted Arundhati Balachandran, Senior Director, Customer Success at Chargebee, to discuss being data-driven in the customer success world.
Arundhati made the shift from Sales to Customer Success at Chargebee and is now leading the team.
She talks about the imp metrics for CS teams and the less popular but critical metrics they track at Chargebee.
She also emphasizes the Net Retention Rate and its importance.
All this and more with Arundhati in this episode.
Connect with Arundhati on LinkedIn - https://www.linkedin.com/in/abalach/?originalSubdomain=in
Check out SaaS jobs here - https://pallet.xyz/list/saas-jobs/jobs
Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/
02/17/21 • 29 min
In this episode, we hosted Lavanya Gopinath, Director of Operations at Chargebee, to discuss various ops functions in a SaaS company.
Lavanya introduces the ops functions and their roles & responsibilities. She also explains how you can set up the ops functions at your org.
Connect with Lavanya on LinkedIn - https://www.linkedin.com/in/lavanyagopinath/
Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/
S3E15 - State of SaaS in India ft. Priya Mohan from the leadership team at Venture Highway
SaaS Sessions
10/16/20 • 30 min
In this episode, we hosted Priya Mohan from the leadership team at Venture Highway.
Priya has been an entrepreneur for the last 8 years. In 2012, she co-founded Vidyartha, an edtech platform that she exited successfully to Bujy’s. Prior to that, she spent 9 years in the investment banking space.
Connect with Priya on LinkedIn - https://www.linkedin.com/in/priyamohan246/
Check out Venture Highway - http://venturehighway.vc/
Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/
S4E2 - State of SaaS in India ft. Shailesh Ghorpade, Managing Partner & CIO at Exfinity Venture Partners
SaaS Sessions
01/20/21 • 27 min
In this episode, I hosted Shailesh Ghorpade, Managing Partner & CIO at Exfinity Venture Partners, to discuss his thoughts on the State of SaaS in India.
Shailesh played leadership roles at companies like Birla Global Finance, Tata Finance, Infosys, and more. He’s currently the founding managing partner and CIO at Exfinity Venture Partners.
Exfinity is a tech fund backing enterprise B2B companies in the India and India-US corridor. Their portfolio includes companies like Moengage, Mad Street Den, Locus, and more.
We also discussed the challenges in India's SaaS ecosystem and how Shailesh and his team are helping to overcome these challenges.
All this and more with Shailesh in this episode.
Connect with Shailesh on LinkedIn - https://www.linkedin.com/in/shailesh-ghorpade-4661b26/
Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/
04/02/25 • 43 min
In this episode of the SaaS Sessions podcast, Jacob Bank, founder of Relay.app, shares his journey from academia to startup founder, discussing the challenges of building a product in the AI space. He emphasizes the importance of validating ideas, finding early customers, and experimenting with various marketing channels. Jacob also highlights the significance of cohort retention as a measure of product-market fit and the need to balance innovation with competition in a rapidly evolving market.
Key Takeaways –
1. You’re not failing - your distribution is
Building is easy; getting customers is the battlefield.
Early channels (Reddit, network, cold email) only take you so far.
Most startup advice is outdated or irrelevant to your context - test everything yourself.
2. Validate with precision, not ego
The Mom Test changed how Jacob gathered honest feedback.
10 well-run interviews can kill or greenlight an idea.
Getting “likes” is not validation - retention and willingness to pay are.
3. Every growth stage needs a new motion
0 → 10: Scrappy hustle (Reddit, LinkedIn DMs, direct outreach).
10 → 100: Partner marketing, SEO, and high-intent blog content.
100 → 1000: Viral LinkedIn content + YouTube for education + community-led growth.
4. PMF isn’t hype - it’s cohort retention
Retention is the only true sign of product-market fit.
Competitive pressure is a forcing function to build better products.
Don’t be afraid to pick a fight in a crowded space - just know your edge.
Connect with Jacob Bank:
🔗 Jacob Bank - https://www.linkedin.com/in/jacobbank/
📅 Join his Build an AI Agent with Me sessions - https://events.relay.app
🌐 Try Relay.app for free: https://relay.app
Relay.app is an AI agent builder that connects your tools into smart workflows. Designed to bring humans into the loop where automation fails, Relay combines intuitive UX with AI-native capabilities, enabling teams to move faster without drowning in manual ops.
Chapters:
00:10 – Introduction
00:50 – Jacob’s journey from academia to Google to Relay
02:14 – The pain of early go-to-market and what didn’t work
06:09 – Using The Mom Test to validate early MVPs
07:59 – Breaking through with traction experiments
10:52 – Reddit, Product Hunt, and the weak links in early GTM
13:49 – From 10 to 100: What channels actually scaled
15:18 – Facing the 100 → 1000 wall
16:37 – Cracking virality with LinkedIn
21:29 – Mid-funnel levers: YouTube and email
27:13 – Competing in a mature category and why it’s a good thing
33:15 – Defining and validating PMF the hard way
38:27 – Retention is king—no tricks, just product
40:28 – Lightning round
42:41 – Final thoughts + how to join Jacob’s live AI agent sessions
Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/
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FAQ
How many episodes does SaaS Sessions have?
SaaS Sessions currently has 118 episodes available.
What topics does SaaS Sessions cover?
The podcast is about Product, Marketing, Entrepreneurship, Saas, Growth, Podcasts, Sales, Business and B2B.
What is the most popular episode on SaaS Sessions?
The episode title 'S8E1 - Impact of Customer Success on Gross & Net Retention ft. Luke Diaz, Director of Customer Success at AppZen' is the most popular.
What is the average episode length on SaaS Sessions?
The average episode length on SaaS Sessions is 32 minutes.
How often are episodes of SaaS Sessions released?
Episodes of SaaS Sessions are typically released every 8 days, 1 hour.
When was the first episode of SaaS Sessions?
The first episode of SaaS Sessions was released on Feb 19, 2019.
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