
ROADS TO Resolution ~ Closure ~ Certainty
Jean M. Lawler
Hosted by commercial + insurance mediator and arbitrator, Jean Lawler, this podcast draws on Jean's years of experience as a private practice attorney and neutral to provide insights and information relevant to resolving legal disputes outside of a courtroom, and features interviews with legal and dispute resolution industry leaders--attorneys, mediators, and arbitrators.
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Top 10 ROADS TO Resolution ~ Closure ~ Certainty Episodes
Goodpods has curated a list of the 10 best ROADS TO Resolution ~ Closure ~ Certainty episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to ROADS TO Resolution ~ Closure ~ Certainty for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite ROADS TO Resolution ~ Closure ~ Certainty episode by adding your comments to the episode page.

Today's Thursday Tip of the Day - Carpe Diem. Make things happen!
ROADS TO Resolution ~ Closure ~ Certainty
08/10/23 • 4 min

3 Things Excellent Lawyers Do In Mediation
ROADS TO Resolution ~ Closure ~ Certainty
05/15/23 • 9 min
To be an excellent lawyer for a client in mediation it is not enough to just say, “Oh I’ve got a mediation tomorrow, here, let me pick up the file and head on out.” To be excellent, it takes more than that. Listen to this episode as Host, Jean Lawler–commercial + insurance mediator and arbitrator–shares her list of top 3 things that excellent lawyers do for their clients in mediation.
Resources mentioned:
Holding the Calm: The Secret to Resolving Conflict and Diffusing Tension by Hesha Abrams
Will Work For Food: The New Possibilities Hour, Holding the Calm, The Advanced Course, Presented by Hesha Abrams
To read the full episode transcript please see the Podcast Website.
About the Host:
Based in Los Angeles, CA, Jean Lawler is an attorney and mediator, focusing on commercial, insurance and civil litigation matters pending at the trial and appellate levels - wherever filed. She regularly mediates a wide variety of insurance, business, and tort matters, as well as federal ADA accessibility lawsuits re architectural barriers and websites. CIPP/US (Certified Information Privacy Professional) certified, Jean also mediates matters involving data breaches, ransomware, and cyber losses. She has mediated hundreds upon hundreds - thousands - of cases over the years with a myriad of issues. For a more detailed sampling of the types of mediations that she has conducted and participated in, both when in practice and as a full-time mediator, please refer to her web page detailing Representative Matters.
Prior to becoming a full-time mediator in 2017, Jean was a Senior Partner in a Los Angeles based litigation firm, representing corporations, professionals, non-profits, individuals, and insurers in a broad range of matters, at trial and on appeal - mediating hundreds upon hundreds of cases over the years. Her legal experience has been diverse and international, and she has a deep knowledge of the insurance industry, insurance policies and the various risks they insure against (primary, excess, reinsurance, program, surplus lines, London Market, and international insurers). She also served as a Managing Partner of her former law firm, at times chairing the firm’s Insurance Law, Cyber & Privacy Law, International Law, and Business & Real Estate Transactions practice groups and, ultimately, served her many clients as counselor and trusted advisor.
As she would tell you if asked: “I absolutely love what I do! I would be honored to serve as your Mediator or Arbitrator.”
Connect with Jean:
Thanks for listening to the podcast! Want more?
LinkedIn
Website
YouTube Channel
Follow the podcast:
Available on Apple Podcasts, Spotify, Google Podcasts, and more!

Two Case Law Updates Attorneys Should Know About California Section 998 Offers
ROADS TO Resolution ~ Closure ~ Certainty
02/27/23 • 4 min
Are you an attorney, claims professional or party with litigation pending in California? Are you keeping up with the latest in California Section 998 offers? Watch your 998’s and how you word them!
In this quick “Thursday Tip of the Day”, Host, Jean Lawler–commercial + insurance mediator and arbitrator–provides a case law update on two California appellate court cases that were decided on October 28, 2022, examples of 998 offers that were either not properly extended or accepted by one party or the other - and the consequences of such.
- Trujillo v. City of Los Angeles
- Council for Education and Research on Toxics v. Starbucks Corp. et al
To read the full episode transcript please see the Podcast Website.
Since this recording, an appellate decision in the case of Chen v. BMW of North America was published, providing an excellent discussion and roadmap of a 998 offer that was correctly extended, in accord with statutory requirements, and how the 998 offer should be applied. There, a settlement on the courthouse steps was for the same amount as a 998 offer that had been issued by the defense approximately 2 years prior. This opinion can be found at: www.courts.ca.gov/opinions/documents/H048257.PDF.
About the Host:
Based in Los Angeles, CA, Jean Lawler is an attorney and mediator, focusing on commercial, insurance and civil litigation matters pending at the trial and appellate levels - wherever filed. She regularly mediates a wide variety of insurance, business, and tort matters, as well as federal ADA accessibility lawsuits re architectural barriers and websites. CIPP/US (Certified Information Privacy Professional) certified, Jean also mediates matters involving data breaches, ransomware, and cyber losses. She has mediated hundreds upon hundreds - thousands - of cases over the years with a myriad of issues. For a more detailed sampling of the types of mediations that she has conducted and participated in, both when in practice and as a full-time mediator, please refer to her web page detailing Representative Matters.
Prior to becoming a full-time mediator in 2017, Jean was a Senior Partner in a Los Angeles based litigation firm, representing corporations, professionals, non-profits, individuals, and insurers in a broad range of matters, at trial and on appeal - mediating hundreds upon hundreds of cases over the years. Her legal experience has been diverse and international, and she has a deep knowledge of the insurance industry, insurance policies and the various risks they insure against (primary, excess, reinsurance, program, surplus lines, London Market, and international insurers). She also served as a Managing Partner of her former law firm, at times chairing the firm’s Insurance Law, Cyber & Privacy Law, International Law, and Business & Real Estate Transactions practice groups and, ultimately, served her many clients as counselor and trusted advisor.
As she would tell you if asked: “I absolutely love what I do! I would be honored to serve as your Mediator or Arbitrator.”
Connect with Jean:
Thanks for listening to the podcast! Want to connect or view more content from Jean?
Follow the podcast:
If you would like to get automatic updates of new podcast episodes, you can follow this podcast on Apple Podcasts. Also available on Spotify, Google Podcasts, Amazon Music, Podcast Addict, and more!

Resources for Mediators–Setting Up Your Office, Part 1
ROADS TO Resolution ~ Closure ~ Certainty
05/09/22 • 13 min
“First of all, remember that when you're starting your mediation practice, that you’re really starting a business.” Commercial + insurance mediator and arbitrator, Jean Lawler, knows what it's like to “switch gears” from law practice to a mediation practice, and in this episode she shares her tips for how the seasoned-attorney-new-mediator can set up the “practice-facing” operations of a new mediation practice. From document storage, to case management programs, to email considerations and more, Jean provides an overview of the types of technology that are useful to mediators when launching a mediation practice.
To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com
To read the full episode transcript please see the Podcast Website.
Links to providers mentioned in the show:
Microsoft 365 https://www.office.com/
Google Suite https://workspace.google.com/
Adobe https://www.adobe.com/
Zapier https://zapier.com/
Wufoo https://www.wufoo.com/
ADR Notable https://www.adrnotable.com/
Fourthparty https://corporate.fourthparty.app/
Quickbooks https://quickbooks.intuit.com/global/
Squarespace https://www.squarespace.com/
Acuity Scheduling https://acuityscheduling.com/
PIA https://www.privateinternetaccess.com/
LinkedIn https://www.linkedin.com/
Clubhouse https://www.clubhouse.com/
LawPay https://www.lawpay.com/

For Lawyers Who Are Not Insurance Lawyers: How To Read Any Insurance Policy In 5 Steps
ROADS TO Resolution ~ Closure ~ Certainty
10/10/22 • 9 min
Insurance can be an unknown and maybe even somewhat intimidating aspect of mediation if you’re not an insurance lawyer and if you don't know insurance. Yes, it takes years to understand all insurance, but you can learn to read any insurance policy in five steps, because there are at least five basic things that every insurance policy includes. In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her deep knowledge of the insurance industry, insurance policies and the various risks they insure against to discuss how to read an insurance policy in five steps. Questions answered include:
- What do you find out when you look at the declarations page (“dec page”)?
- What is the insuring agreement?
- What are exclusions?
- What are conditions?
- What are endorsements?
To read the full episode transcript please see the Podcast Website.
About the Host:
Based in Los Angeles, CA, Jean Lawler is an attorney and mediator, focusing on commercial, insurance and civil litigation matters pending at the trial and appellate levels - wherever filed. She regularly mediates a wide variety of insurance, business, and tort matters, as well as federal ADA accessibility lawsuits re architectural barriers and websites. CIPP/US (Certified Information Privacy Professional) certified, Jean also mediates matters involving data breaches, ransomware, and cyber losses. She has mediated hundreds upon hundreds - thousands - of cases over the years with a myriad of issues. For a more detailed sampling of the types of mediations that she has conducted and participated in, both when in practice and as a full-time mediator, please refer to her web page detailing Representative Matters.
Prior to becoming a full-time mediator in 2017, Jean was a Senior Partner in a Los Angeles based litigation firm, representing corporations, professionals, non-profits, individuals, and insurers in a broad range of matters, at trial and on appeal - mediating hundreds upon hundreds of cases over the years. Her legal experience has been diverse and international, and she has a deep knowledge of the insurance industry, insurance policies and the various risks they insure against (primary, excess, reinsurance, program, surplus lines, London Market, and international insurers). She also served as a Managing Partner of her former law firm, at times chairing the firm’s Insurance Law, Cyber & Privacy Law, International Law, and Business & Real Estate Transactions practice groups and, ultimately, served her many clients as counselor and trusted advisor.
As she would tell you if asked: “I absolutely love what I do! I would be honored to serve as your Mediator or Arbitrator.”
To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com.

Musings On Law Firm Leadership
ROADS TO Resolution ~ Closure ~ Certainty
08/02/22 • 8 min
“Being a law firm leader is an incredible honor. You lead wonderful people and together all of you will work toward the betterment of the firm.” In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her past experience as a managing partner at her former law firm to share her words of wisdom on law firm leadership. From the importance of creating opportunities, to thinking big, to taking time for yourself, and more, Jean provides practical takeaways and helpful reminders for law firm leaders looking to make the most of that unique role.
To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com.
To read the full episode transcript please see the Podcast Website.

The Law as a Profession with Jean Lawler
ROADS TO Resolution ~ Closure ~ Certainty
05/02/22 • 8 min
“I’ve said before when I go into a courthouse, I still get the feeling after all these years, when I stand outside the door like I want to just straighten my shoulders and take a deep breath and think, ‘wow, I’m an attorney, I’m an officer of the court, and I can go in, and I can make a difference in someone’s life, through this way, through the law.’”
Commercial + insurance mediator and arbitrator, Jean Lawler, draws from her years of experience as a practicing attorney to share her suggestions and words of encouragement for how young lawyers can find their path in the law. Episode highlights include:
- The goal young lawyers should set, in order to make progress as a lawyer
- Why young lawyers–particularly those in a law firm–need to focus on building client development skills
- The importance of joining professional associations
To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com.
To read the full episode transcript, please see the Podcast Website.

Mediation Advocacy For Insurance Litigation
ROADS TO Resolution ~ Closure ~ Certainty
04/25/22 • 8 min
Insurance is a contract, and when Jean mediates an insurance dispute, she wants to look at the insurance policy, or at least the forms and the “dec page”. Commercial + insurance mediator and arbitrator, Jean Lawler, shares her thoughts for how advocates on both sides of an insurance case can help their clients in mediation. Episode highlights include:
- Why advocates need to know the terms of the policy
- Why having the decision-makers participate in mediation is crucial
- How to prepare for an insurance mediation
To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com.
To read the full episode transcript, please see the Podcast Website.

How To Be A Fantastic Lawyer And A Good Human
ROADS TO Resolution ~ Closure ~ Certainty
04/21/22 • 8 min
"The choices you make, they dictate your life." Commercial + insurance mediator and arbitrator, Jean Lawler, reflects on her 40+ years as a lawyer. From her time spent as a former managing partner of a law firm to that time she met Margaret Thatcher—Jean shares her wisdom on how lawyers can excel both at the office and at home, while reminding lawyers that you don’t have to be a superhero to be a fantastic lawyer and a good human. Key episode takeaways include:
- How focusing on the cases, client development, and professional development are key for lawyers to "be at the top of your field" in the office
- Why lawyers should prioritize self-care and friendships to excel in their home lives (and at the office too!)
To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com
To read the full episode transcript, please see the Podcast website.

What is Civility and Why it Matters in the Legal Profession and in Life
ROADS TO Resolution ~ Closure ~ Certainty
03/20/23 • 10 min
Civility in the legal profession is embodied in all sorts of laws, rules, codes, and creeds. There’s nothing new about civility. It's just a way of conducting our lives that hopefully will make not just our own lives, but everybody’s lives better. And certainly for those of us in the legal profession, isn’t that our calling?
In this episode, Host, Jean Lawler–commercial + insurance mediator and arbitrator–talks about what civility is, why it matters to lawyers, and the one key word that makes the difference.
To read the full episode transcript please see the Podcast Website.
Links to Resources Mentioned:
- One Word: Civility, By Linda Klein
- Ohio Lawyer’s Creed (see page 3 of link)
- Attorney Civility and Professionalism (ca.gov)
- State Bar of California: Proposed Amendment Requiring Attorneys to Complete Annual Civility Pledge
About the Host:
Based in Los Angeles, CA, Jean Lawler is an attorney and mediator, focusing on commercial, insurance and civil litigation matters pending at the trial and appellate levels - wherever filed. She regularly mediates a wide variety of insurance, business, and tort matters, as well as federal ADA accessibility lawsuits re architectural barriers and websites. CIPP/US (Certified Information Privacy Professional) certified, Jean also mediates matters involving data breaches, ransomware, and cyber losses. She has mediated hundreds upon hundreds - thousands - of cases over the years with a myriad of issues. For a more detailed sampling of the types of mediations that she has conducted and participated in, both when in practice and as a full-time mediator, please refer to her web page detailing Representative Matters.
Prior to becoming a full-time mediator in 2017, Jean was a Senior Partner in a Los Angeles based litigation firm, representing corporations, professionals, non-profits, individuals, and insurers in a broad range of matters, at trial and on appeal - mediating hundreds upon hundreds of cases over the years. Her legal experience has been diverse and international, and she has a deep knowledge of the insurance industry, insurance policies and the various risks they insure against (primary, excess, reinsurance, program, surplus lines, London Market, and international insurers). She also served as a Managing Partner of her former law firm, at times chairing the firm’s Insurance Law, Cyber & Privacy Law, International Law, and Business & Real Estate Transactions practice groups and, ultimately, served her many clients as counselor and trusted advisor.
As she would tell you if asked: “I absolutely love what I do! I would be honored to serve as your Mediator or Arbitrator.”
Connect with Jean:
Thanks for listening to the podcast! Want more?
LinkedIn
Website
YouTube Channel
Follow the podcast:
Available on Apple Podcasts, Spotify, Google Podcasts, and more!
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FAQ
How many episodes does ROADS TO Resolution ~ Closure ~ Certainty have?
ROADS TO Resolution ~ Closure ~ Certainty currently has 41 episodes available.
What topics does ROADS TO Resolution ~ Closure ~ Certainty cover?
The podcast is about Insurance, Law, Podcasts, Mediation, Cyber, Business and Privacy.
What is the most popular episode on ROADS TO Resolution ~ Closure ~ Certainty?
The episode title 'Insurance Series for Lawyers: 5 Tips For Mediating When Insurance Pays The Settlement' is the most popular.
What is the average episode length on ROADS TO Resolution ~ Closure ~ Certainty?
The average episode length on ROADS TO Resolution ~ Closure ~ Certainty is 8 minutes.
How often are episodes of ROADS TO Resolution ~ Closure ~ Certainty released?
Episodes of ROADS TO Resolution ~ Closure ~ Certainty are typically released every 7 days, 1 hour.
When was the first episode of ROADS TO Resolution ~ Closure ~ Certainty?
The first episode of ROADS TO Resolution ~ Closure ~ Certainty was released on Apr 18, 2022.
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