Ratchet+Wrench Radio

On this week's episode of Ratchet+Wrench Radio, Paul Hodowonik talks to Dan Garlock and Matt Oldenburg of Silver Lake Auto and Tire Centers and our winner of the large shop best workplaces.

Are you ready for Stokes Second Tuesday?

I'm sitting down with Ratchet+Wrench columnist and founder of Shop Fix Academy Aaron Stokes to talk about how to grow your business through car count. If that sounds familiar, his March column bore the same name and we're going to be unpacking all of the concepts within the column to give you a fuller picture.

In this episode of Ratchet+Wrench Radio, David Avrin of The Customer Experience Advantage joins host Chris Jones to talk about how shops should focus on the customer journey to become incredibly easy to do business with.

In this edition of From the Editors, Bryce and Anna celebrate the 100th issue of Ratchet+Wrench by discussing the changes in the industry over the past eight years. You will learn inside information on how this issue came together, how (and why) we chose the four operators profiled in this issue, and the best strategies we've learned from shop owners throughout the years.

It's no one's favorite task, but when it comes to replacing key staff you can never overprepare. Monthly guest Aaron Stokes talks tips and strategies to keep top of mind when addressing problematic performance and determining when it may be time to cut ties.