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Top 10 Product Hunt Radio Episodes
Goodpods has curated a list of the 10 best Product Hunt Radio episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Product Hunt Radio for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Product Hunt Radio episode by adding your comments to the episode page.
How to bounce back as a maker with Josh Howarth
Product Hunt Radio
04/22/20 • 48 min
On this episode Abadesi talks to Josh Howarth, co-founder of Exploding Topics.
In this episode they talk about...
His early days as a maker and what he would change if he could do things over again
“It’s not the case that you build it and they will come. It took me two months to build and then I was like, now what? I hadn’t thought at all about marketing channels.”
Josh talks about one of the projects that he created at the start of his journey to becoming a maker. He worked on a website plugin that he had seen other people implement where you spun a wheel to see what kind of discount code you would get for entering your email.
He says that he didn’t realize how difficult getting distribution for the plugin would be and spent a lot of his time after releasing it reaching out to different people trying to get business to sign up. He achieved some revenue from it but it seemed to quickly fizzle out.
“You can usually tell pretty quickly whether it will work or not if you’re putting it out there for people to see. I probably should have quit sooner, like after two months instead of six on my previous project.”
He realized that he didn’t have any passion for the project and that it would have been better to work on something that he cared deeply about. In hindsight, he also realized that he spent too much time working on it when it was fairly clear that it would always be a slog to try to keep the revenue up.
“If the goal is to run your own business, you should go for a space that you’re interested in because someone else who is passionate about it will beat you in the end.”
The genesis and evolution of Exploding Topics and the lessons he’s learned through the process
“It’s 100 times easier to bootstrap a profitable online business if you ride one of these big market trends. You will grow with the opportunity and the competition won’t be too fierce either. That’s when I started to build a project that would spot these trends, to scratch my own itch.”
His experience with his previous project led him to research emerging trends that he could potentially build an online business out of. He did a lot of research and turned his research project into a web app when he realized that the results might be of use to other people as well.
“I didn’t intend for it to become a product in itself but I decided I had solved this problem for me, I may as well turn it into a web app and see if other people are interested in it.”
He started to post the project on the web with lists of the top trends that he was seeing at the time, which proved to be very interesting to people. One day his site was near the top of Hacker News when his database went down, leading him to scramble to upgrade to a paid solution before losing all the traffic that he was getting.
He explains what he learned and what he would have done differently with Exploding Topics if he was starting over again.
“You can feel it when you have something that people like and that is taking off. With the with the previous SaaS app it felt like I was pushing like a boulder uphill, but this thing was like snowball, everywhere I posted it people loved it and it just kept growing and growing.”
How writing updates kept him accountable as a solo founder and his advice for finding a co-founder you can work well with
“Make sure there’s a good co-founder fit, make sure that you know them and they’re going to bring a lot.”
Josh says that it was very gratifying to see people use Exploding Topics to create their own sites based on emerging trends. This was what he had hoped to do with his original project with the web plugin.
He says that it was important as a solo founder to write updates on Medium for his users. This encouraged him to make sure that he was making progress consistently on the site, because he needed to show his users and readers that he was always working on it. He also heard a lot of useful feedback from users who would use the site and sometimes even from people who were simply following his journey.
He ended up taking on a co-founder for Exploding Topics via the sale of his site. He explains what the most important attributes in a co-founder are and why he and his co-founder work well together.
“Writing updates and keeping people updated on your progress is fantastic as a sole founder because it keeps you accountable. It also helps to clarify your thoughts and direction. It helps to get support from other people who reach out to offer support, advice and guidance.”
We’ll be back next week so be sure to subscribe on Apple Podcasts, 1 Listener
How to grow and monetize communities with Jill Salzman
Product Hunt Radio
03/04/20 • 44 min
On this episode Abadesi talks to Jill Salzman, founder of The Founding Moms, a “global collective of offline masterminds and online resources for mom entrepreneurs.” She was formerly the founder of a music management firm and was also the creator of a line of baby jewelry.
In this episode they talk about...
The story of the creation of The Founding Moms and how it’s helping mom entrepreneurs around the globe
“No one wants to say that they’re a mom entrepreneur. They’re an entrepreneur. They don’t like to use the word mom. They don’t want people to know they’re distracted by kids. There are tons of moms who are making things but don’t want to say it because nobody else is.”
Jill tells the story of the businesses she founded prior to this one, including her time managing bands and how it was akin to building communities, although in a very different manner than she does today with The Founding Moms. She says that the community and business grew out of an inauspicious beginning after she created an informal meetup in Chicago for moms with businesses.
She was surprised at the number of people who showed up and also that there were people from outside her city who were requesting a chapter in their own cities. The Founding Moms has since grown to include countries around the world, with chapters in Singapore, Guatemala, and more.
“I posted on Meetup and I said ‘if you’re a woman with a business and a baby, please come have coffee with me and tell me how you’re doing it because I think I’m going to lose my mind.”
How she grew the community and her advice for those who are new to community-building
“I think we need to eradicate the idea of networking being a dirty word.”
Initially, Jill showed up to the meetups without a formal plan or agenda for what should take place. She realized that when she showed up with a piece of paper with handwritten notes, people commented on how organized she was. She then started showing up with a printed piece of paper, and has since created much more structure for the meetups.
She says that in her case and for those new to community-building, it’s best to show up and listen and ask a lot of questions of your community members. If you listen to them, they’ll tell you what they need and lead you to the ways that you need to change to grow the community further.
She explains why you shouldn’t feel the need to include absolutely everyone in your community and why in fact it’s actually best to set yourself a goal to make sure that the wrong types of people are not feeling a part of the community.
She also gives her advice on branding, outreach, and content marketing.
“I know in my heart of hearts ten years in there is nothing that trumps meeting up in real life at all.”
How she approached the decision to charge for access and subsequently increase prices, as well as how she stays productive
“If you learn to lean on the community and become a little more vulnerable than you’re used to, I can’t tell you how exponentially you’re going to grow.”
Jill talks about the thought process that went into deciding whether to charge for access to the community and how she came up with the number that she would charge per month. She started at $10 and has since increased it to $35. She says that everything she does is “literally trial and error” and that she simply Googled what other communities were charging. She explains why you shouldn’t be afraid to charge for your community and how to overcome your fear that your members will leave if you do so.
She also explains how she manages her schedule, why she uses three (!) virtual assistants and the work they each do, as well as how her team of contractors at The Founding Moms works together.
“I have three virtual assistants. I am a huge VA proponent. I think you’re all missing out if you don’t have one because they’re extremely affordable and amazing at getting things done for you.”
She also talks about some of the products she’s loving right now.
We’ll be back next week so be sure to subscribe on Apple Podcasts, Google Podcasts, Spotify, Breaker, Overcast, or wherever you listen to your favorite podcasts. Big thanks to Headspin for their support.
Companies and Products Mentioned on This Episode
Loom — Seamless scree...
1 Listener
How to design products that delight your users with Slack’s VP of design Ethan Eismann
Product Hunt Radio
03/25/20 • 56 min
On this episode Abadesi talks to Ethan Eismann, VP of Design at Slack. He has previously worked on flagship products at Google, Uber, and Airbnb, as well as at Adobe back when Flash was still a thing!
In this episode they talk about...
The consumerization of the enterprise and bringing personality to software
“You need somebody who is really able to think of your customers first and who can translate your customers’ perspective into your own unique tone and personality.”
Ethan talks about the trend of the “consumerization” of the enterprise, why workers are demanding better software, and how Slack has played a role in the trend. He talks about how they’ve brought some personality to software that is typically utilitarian, to the delight of millions of users. Ethan tells the story of the pivot that Slack made from being a gaming company called Glitch to a communication tool for the enterprise. He also talks about how one of the early employees helped to shape the unique personality that Slack has today.
The design philosophy at Slack and how they use hypotheses in designing their products
“It’s critically important to have a perspective on what your customers need. They will often tell you where to focus. They have these unsatisfied needs and deep wants and desires. They will tell you the path.”
Ethan breaks down the design philosophy at Slack, explaining some of the unique processes that they use to develop software. He says that they iterate rapidly, and are constantly testing new features on their own live data from their internal Slack channels. He says that they encourage their engineering teams to contribute design ideas as well.
“We try to keep a history of our prototypes and we document the learning that comes along with each prototype. We have a library of the past experiments that we’ve tried and what we’ve learned.”
He explains their process for testing their hypotheses and how they determine what to do based on the results of their experiments. He says that sometimes they find unexpected results which change the direction of their efforts.
“When you're thinking about your product, consider that people only have so many cognitive calories to spend at any given moment. If you have a complex product that could be okay, as long as you break it down into simple concepts that people can consume.”
Customer-centric design and what it means to communicate energy as well as information
“Fundamentally, the companies that have been most successful are the ones that have prioritized their customers. They’re always making time every week to get closer to customers. Having a customer-centric company means that everyone has a perspective because everyone in the company is spending time with them.”
Ethan talks about the importance of listening closely to what your customers have to say. He says that at Slack they are constantly co-creating with their users. He breaks down exactly how they do this, including how they uses shared channels to interface with power users around the world who are always sharing feedback and helping them shape the direction of the product. He also breaks down why communication is not only about information, how they are using things like emojis to communicate energy in addition to information, and how this is allowing workers to express their unique voice.
“Communication is information as well as energy. Software tools are often great at allowing you to create information but don’t always let you express energy. We try to design in a way that allows individual personalities to shine.”
We’ll be back next week so be sure to subscribe on Apple Podcasts, Google Podcasts, Spotify, Breaker, Overcast, or wherever you listen to your favorite podcasts. Big thanks to Headspin, Safety Wing, and Trulioo for their support. 😸
Companies and Products Recommended on This Episode
OP-Z Synthesizer — An advanced fully portable 16-track sequencer and synthesizer.
OXO Spatulas — Designed to serve dishes with comfort, efficiency and style.
How to think about raising your first venture fund
Product Hunt Radio
04/24/19 • 35 min
Lee Jacobs and Brian Balfour join Ryan at AngelList HQ for this week's episode.
Back in the day, Lee was one of the first syndicate leads on AngelList and later went on to join as a Partner. He previously started an education marketplace startup called Campus Dock. Ryan got to know Lee at AngelList a few years ago, when Lee was kind enough to help him craft his deck as he went out to raise his first fund. Lee is now a full-time investor with his own fund, Edelweiss, which he started with Brian Balfour, Elaine Wherry, and Todd Masonis.
Brian Balfour invests part-time at Edelweiss and spends the majority of his time as CEO of Reforge, a professional education program for experienced practitioners. We've had some of our teammates here at Product Hunt go through the program. Prior to Reforge, Brian was the VP of Growth at HubSpot, EIR at Trinity Ventures, and the founder of several startups including Boundless Learning, POPSignal, and Viximo.
In this episode we talk about:
- What kinds of questions Lee and Brian ask founders when they first meet them
- Some of the mistakes that first-time fund managers make and how to avoid them
- How to think about fund strategy and why the style of your fund should match your personality
- The importance of cultivating resilience, both as a founder and as an investor
Of course, we talk about some of their favorite products as well.
We’ll be back next week so be sure to subscribe on Apple Podcasts, Google Podcasts, Spotify, Breaker, Overcast, or wherever you listen to your favorite podcasts. Big thanks to Bubble, Spoka, and Dipsea for their support. 😸
Quotes from This Episode
“Investing is actually a very time consuming thing. For any operators out there who are also thinking about investing, I would highly encourage you to consider finding a partner who has a completely opposite superpower than you.” — Brian
“The key is figuring out who you are, what your investor-strategy fit is, and designing a strategy and a way that you’re going to get deal flow and what the right check size is going to be, based on who you are uniquely.” — Lee
“There are some investors out there who are very thesis-driven and others that are very people-driven. The more I do this, the more I realize that we are not the best at forming and finding the most interesting ideas and markets. With so much interesting stuff going on, I’m not going to sit here and pretend I know how it is going to play out. The entrepreneurs and people who have an organic connection are going to be the ones to find the interesting problems.” — Brian
Companies and Products Mentioned in This Episode
Dandelion Chocolate — A bean-to-bar chocolate factory in the Mission District in San Francisco.
Five Minute Journal — The simplest, most effective way to be happier every day.
Krisp — Mute background noise during calls.
TweetDeck — Create a custom Twitter experience.
Twttr — Twitter's new prototype app.
YouTube TV— YouTube takes on the cable providers.
12/04/19 • 45 min
On this episode Abadesi talks to Dave Charest, Director of Content Marketing at Constant Contact. He’s here to walk us through all the common mistakes that makers make when marketing their products, and how you can avoid them.
In this episode they talk about...
How to contribute to an online community as a marketer
“Don’t approach it as an opportunity to get your message in front of people, approach it as an opportunity to participate. You can go there and say, ‘hey, check out our stuff,” or you can go there and ask questions and be part of that community. That’s the big difference.”
Dave and Aba talk a bit about the different types of marketing approaches that exist and the fact that marketing can sometimes get technical. He talks about why he says “if you’re thinking about starting with content marketing, then yes you should start with content marketing.” He breaks down how to be a good online citizen when you’re approaching a community on behalf of your product, and how to make sure you add value to the discussion, rather than only viewing it from the perspective of how to get the most out of the community that you can.
Top tips for developers, designers, and others who are first-time marketers
“One of the downfalls of social media is often we don’t see the months, potentially years, of work that went into getting the ten thousand or ten million followers. There’s that saying about overnight success: ‘it took me years to become an overnight success.’”
Dave gives his advice for people who are designers, developers, and other makers who usually do not dabble in the marketing space. He says that you need to have a long-term orientation and ensure your plans stretch to twelve to eighteen months, which is when you would expect to start seeing some benefit back to the company or product from your efforts.
Which marketing channels to focus on
Dave points out that the big social media platforms each have their own unique personalities, and that the people that you are trying to reach probably have a personality that meshes with one of the platforms more than the others. That is likely where you are going to find the audience members that you want to reach. He says that it’s also important to think about which channel matches your own personality and interests, so that there’s a good fit between you and the platform, since you are going to be spending a lot of time on it.
Common mistakes people make in email marketing
“When you're thinking about writing an email, think about answering three questions: What are you offering? Why should the reader care? And what do you want them to do next? If you can answer those three questions, you're actually going to write a pretty persuasive email because you're saying hey, this is what I have for you here today, this is why I think you'll find this thing valuable, and here's what I want you to do next to get it or do it.”
Dave talks about why email marketing is so powerful as well as the pitfalls that first-timers encounter and how you can avoid them. He says that it’s important to remember that email lists should always be opt-in, meaning you shouldn’t even think about adding all those emails that you’ve gathered over time without getting permission first. He also talks about the importance of being succinct, making sure that your emails are responsive for mobile, and why perhaps “the original vanity metrics were opens and clicks on emails.”
We’ll be back next week so be sure to subscribe on Apple Podcasts, Google Podcasts, Spotify, Breaker, Overcast, or wherever you listen to your favorite podcasts. 😸
Environmentally-friendly entrepreneurship and the future of direct-to-consumer with Sarah Paiji Yoo
Product Hunt Radio
10/09/19 • 38 min
Abadesi is joined on this episode by Sarah Paiji Yoo. She is the founder of Blueland, a direct-to-consumer company that sells environmentally-friendly cleaning supplies. She formerly founded and sold Snapette, a mobile platform for local platform shopping.
In this episode they talk about...
Her extensive entrepreneurial journey
“We ended up launching one business per year for the next four years, which was crazy.”
Sarah was a successful founder before she started Blueland. When she first switched from a Blackberry to an iPhone, she realized the power of the platform and launched a company called Snapette, which she later sold. Later, she started a startup studio and churned out a number of different direct-to-consumer businesses in a variety of spaces: luxury footwear, beauty, fashion, and even coffee.
How she convinced investors of the promise of Blueland
“At first our deck opened with the environmental story. It led with our mission to eliminate single-use plastic packaging. We realized for a subset of investors that didn’t really resonate. We changed our deck to emphasize the business case but I realized that I wasn’t finding investors whose values aligned with ours, so I ended up switching the format back.”
Sarah recounts her fundraising journey for Blueland and why she went with a deck that didn’t necessarily resonate with all investors. Since “you can divorce your husband, but you can’t divorce your investors,” she wanted to make sure that her investors and board members were aligned with the values-driven approach to business that Sarah was taking. She also points out that their environmentally-friendly business model also has real financial benefits, with tablets that are about thirty times lighter than traditional cleaners and thus are much less costly to ship.
The future of sustainable direct-to-consumer products and companies
Sarah talks about the importance of transparency in direct-to-consumer, and particularly in companies that are working in sustainability. She points out that Millennials and Gen Z are eager to support companies that have similar values to them. According to her research, there are many more people than you might think who derive great satisfaction from buying environmentally-friendly products, even if it means more time and effort investment by the end consumer.
Managing a fast-growing team at a scaling company
She says that hiring always has to be the top priority as a founder and that she reminds herself of that every single day. She explains who she hired first when she was starting the company and what qualities she looked for in them. Sarah says that it’s always a risk hiring someone at a startup who has come from a big company because of the risk of a culture clash.
She also talks about the importance of making sure that your employees unplug to prevent burnout, because the high-performing Type A personalities that are naturally drawn to a startup have a propensity to work themselves exceptionally hard, even if there is no pressure for them to do so.
What’s in her “resiliency toolkit”
“Becoming a mom has become an incredible forcing mechanism for work-life balance. It’s really helped me carve out really dedicated pieces of time where I can be 100% present with my family.”
Sarah gives a rundown of what a typical day looks like at her company and explains how the birth of her son was an important turning point in her thinking about work-life balance. She says that it’s important to be disconnected from work for family time and how she makes sure that all her team members are on the same page about when she will or won’t be online.
Of course, she also tells us what some of her favorite products are and why she loves them.
We’ll be back next week so be sure to subscribe on Apple Podcasts, Google Podcasts, Spotify, Breaker, Overcast, or wherever you listen to your favorite podcasts. 😸
Companies and Products Mentioned In This Episode
Instapaper — Save articles to read later.
Pinterest — Discover recipes, home ideas, style inspiration and other ideas to try.
Slack — Be less busy. Real-time messaging, archiving and search.
Lessons from scaling a fast-growing distributed team at Zapier
Product Hunt Radio
05/29/19 • 40 min
Ryan and Wade Foster have known each other through the internet for years before recently meeting in person in Mountain View. Ryan learned so much from the coffee chat that he asked if Wade would join the podcast to share some of his stories scaling Zapier. Like Product Hunt, Zapier is a fully distributed team, although they're much bigger with 200 people in over 20 countries. They're helping makers create no-code apps and helping everyone get work done more efficiently.
Ryan and Wade talk about...
Learnings from scaling a distributed team and Zapier's “delocation package”
“We went through YC in summer 2012, and for the summer all three founders worked and lived together. That was the only time period in our company’s history where everyone was in the same location.”
Zapier is a very large distributed team, with over 200 people working completely remotely. They've only worked together one time in their history, when the founders were all at YC together in 2012. Wade talks about some of the benefits to working in a distributed team, including the fact that he has “effectively a teleportation machine” that can transport him from meeting to meeting in seconds by taking calls via Zoom, instead of having to find an open meeting room and switch between physical locations.
Zapier came up with a unique “delocation package.” As a distributed team, they offer people living in the Bay Area $10,000 to move out of the Bay Area, which a few employees have taken them up on so far.
Wade talks about how they make sure that everyone is on the same page in a fast-growing, distributed team:
“A big task that you have to do as you get bigger, is alignment. Alignment is simpler when there are fewer people. When you get bigger, you can do a lot more, which is exciting, but good smart people can pick different paths to go down, which don't necessarily solve for the customer's needs. The last 18 months we’ve worked really hard to create an OKR system that creates alignment across all these different teams.”
Managing team dynamics in a fast-growing organization
Wade talks about how managing a big team is different than a small team, and why CEOs need to pay attention to how the team is working together and how everyone is feeling about their work.
“The larger your org gets, the law of large numbers kicks in. If, say, 1% of your company is angry about something in a given day, you get to 200 people that means every day 2 people might be pretty angry about something. If you make a mistake, maybe 5-10 people are pretty angry about something. For someone who’s a natural people-pleaser, that can wear on you.”
Wade explains why it can be difficult to hire from within in a company that is growing exponentially.
“If the needs of the company outpace the needs of the individual, which is often common in these companies that are growing exponentially, there are very few people who can rise through the proverbial management ranks fast enough to match the growth of the company.”
What it's like to be CEO and the “cheat code” that CEOs get to keep in their back pocket
“CEOs get a cheat code, which I think is fair because CEOs have a crazy hard job in so many different ways. We get to hire people. If you feel like any function isn’t being successful, you get the opportunity y to go hire the best leader you can possibly find in the world. As a CEO, your job is to assemble the best team and so if you do your job right you should probably be the dumbest person in your executive team to a degree.”
Wade also talks the system he adapted from Dharmesh Shah at HubSpot to denote how urgent his communications with the team are (or aren't). They have a set of hashtags that Wade uses alongside his emails and Slack messages to make clear whether urgent action is required or not. Sometimes employees feel that any email from the CEO means action needs to be taken right away but this system ensures everyone is on the same page.
His thoughts on the no-code movement
“If you’ve got an idea and you really aren’t an engineer, you can get something up and running that is pretty good in a couple hours. I think it’s just fantastic because it allows many more people to get their ideas out into the world.”
Zapier is a big part of the no-code movement and Wade and Ryan talk about some of the coolest projects they've seen built by makers without writing code and some of the products being used alongside Zapier in the no-code movement.
“I imagine we’ll find that more and more companies are built with off-the-shelf software, which feels pretty powerful for society to enable the 99% of us who are not engineers unleash our creativity on the world.”
Joel also talks about some of this favorite products and the software the company uses to collaborate.
We’l...
07/24/19 • 53 min
On this episode Abadesi talks to Alex Konrad, Senior Associate Editor at Forbes. He’s one of today’s top tech journalists and has interviewed some of the biggest tech titans around. He also plays a pivotal role in the lists that Forbes publishes, including The Midas List, The Cloud 100, and 30 Under 30.
In this episode they discuss...
Why The Financial Crisis Was a Flourishing Moment In Tech
“If you look back, that post-2009 period was a really good one for new companies. Out of the chaos came all these great startups. People weren’t sure if the traditional industries were welcoming to them and they looked to do their own thing or join great tech companies.”
Alex says that the current crop of companies going public can seem like overnight successes, but really they are “overnight successes ten years in the making.” He points out that many of them were started in the aftermath of the financial crisis, and explains what that was a “flourishing moment” in tech.
“Emotionally, it was a hard time for all of us, but I do think that that uncertainty did create a lot of interesting ideas and risk-taking.“
How To Handle a Crisis as a Founder or CEO
“The instinct can be to turtle and batten down the hatches and take an us-versus-the-world mentality when something goes wrong. You have to resist that inclination. CEOs and any founder who owns an issue and engages in conversation... I can’t think of a situation where that blew up in their face or it made the problem worse.“
Alex has covered plenty of scandals, breaches, and crises in his day. He explains how a founder or a CEO can make sure they handle a crisis in the best way they possibly can. He says that part of doing so means being human and approachable, instead of retreating into your company and denying responsibility.
The Best Ways To Establish Rapport With Someone Important
“I can connect really quickly or build a rapport with someone when I connect with them first as humans. Whether it’s small talk before or after a meeting or just asking a questions about hobbies or things unrelated to their company, its really important to see how people see the world and what they’re thinking about.”
He talks about what it’s like to interview some of the biggest names in tech, including Satya Nadella, Marc Benioff and Eric Yuan. He explains how he builds a rapport with them in order to get the best interview possible, and gives us some tips on how to build rapport with anyone, as well as how you can communicate more effectively.
“Hustle-Porn Culture” and How He Stays Productive
“We idolize people who seem to be making crazy sacrifices and doing something outlandish in pursuit of their goal. We fall into the trap of thinking that just because that’s working for them it’s somehow better than what others are doing or something that we should all be doing.”
Alex points out that the tech titans that he’s interviewed have drastically differing personal styles. Some are bookish while some are bombastic, yet they are all very successful. He points out that given the disparities, it’s hard to draw conclusions about the “best” way of doing something. He talks about the trend that’s currently in fashion to point to particular personal quirks and habits as the “key to success” and why we should be cautious about saying everyone should be waking at 4am or working seven days a week.
And of course, we also talk about some of his favorite products.
We’ll be back next week so be sure to subscribe on Apple Podcasts, Google Podcasts, Spotify, Breaker, Overcast, or wherever you listen to your favorite podcasts. Big thanks to Copper for their support. 😸
Companies and Products Mentioned In This Episode
Bear — A beautiful, flexible, writing app for your notes and prose.
Canva — Amazingly simple graphic design.
Duolingo — Learn languages completely free.
Kanga — Find streams fast. Get alerts for your favorite streamers.
The future of direct-to-consumer and e-commerce
Product Hunt Radio
05/15/19 • 27 min
Web Smith has a long history working in direct-to-consumer and e-commerce. He managed marketing spend for Rogue, a leading sports goods manufacturer back in 2011 before co-founding Mizzen + Main and later joining Gear Patrol. In 2015 he founded 2PM, a B2B media company for the commerce industry and advises leading executives in the space. Through 2PM Web also invests in early-stage DTC brands and platforms that support the consumer ecosystem.
If you've ever thought about starting your own DTC brand or online shop, you'll want to heed Web's advice.
In this episode Ryan and Web talk about...
The state of direct-to-consumer today
“It’s going to become a battle to discern which companies have sticking power and what a possible exit will look like. Casper’s potential IPO will set a standard for other brands looking to exit. We’re also looking at a lot of companies developing holding companies for these types of brands.”
Web points out that only 12% of transactions are e-commerce today — the remaining 88% comes via physical retail.
Trends in the industry and how it has evolved over the years
“The industry’s filling up pretty quickly. It’s a really dense area for people who want to become founders. They’re highly educated, from great schools, and funding is easy to come by in the DTC space for the time being. So they’re coming out of the gates from Wharton or wherever with millions of dollars in the bank and they’re probably going to get to the next milestone because they have the right founders, the right teams, and the right money. That’s the story of tens if not hundreds of consumer brands in the last two years.”
Direct-to-consumer has for several years been a hot area for founders and investors. He talks about some of the trends he's seen in the space, including which growth strategies have been effective and how companies will need to evolve in the coming years as the landscape shifts. They also discuss companies like Casper and Warby Parker getting into brick-and-mortar sales, even as they are the poster children for the disruption of brick-and-mortar.
What Web would do if he was creating a direct-to-consumer brand today
“If I was starting a DTC brand today, I would actually start with a media company. I would launch a newsletter or blog a year or two before. It’s worth your while to develop an organic base of people that are interested in the product that they have. I know that sounds counterintuitive but you’re seeing a premium on the brands that have that type of organic acquisition”
He says that paid acquisition is a commonly used strategy by DTC CMOs but that it is quickly becoming cost-prohibitive. He predicts that companies will need to adapt to different models in the future.
How to think about defensibility for direct-to-consumer companies
“[Ask yourself] Who are the people defending their purchases? How are they talking about their purchases to their friends and loved ones? How loyal are they? Will they come back to buy the next thing that you sell? That’s an element of defensibility that goes a bit unconsidered.”
Web points out that there are plenty of informal brand ambassadors for companies with strong brands. He says that the word-of-mouth spread of brand affinities is an underrated aspect of defensibility.
How direct-to-consumer companies can create a community around their brand
“When Nike released the ad with Colin Kaepernick, Nike knew what it was doing. It was going to polarize the customer base and the folks that were on their side would spend a lot of time and energy defending Nike’s decision and that would amplify the brand for those defenders.”
He says that companies need to think about their consumers in terms of one-to-many relationships instead of the one-to-one model that has been the primary model to date. Web talks about some of the communities that are forming around certain brands and how companies can encourage the creation of those communities.
They also discuss some of their favorite e-commerce or direct-to-consumer brands and companies, and Web breaks down why those companies have been successful.
We’ll be back next week so be sure to subscribe on Apple Podcasts, Google Podcasts, Spotify, Breaker, Overcast, or wherever you listen to your favorite podcasts. Big thanks to Pil...
How to grow your brand with Instagram with Year & Day Founder Kathryn Duryea Wyndowe
Product Hunt Radio
02/12/20 • 45 min
On this episode Abadesi talks to Kathryn Duryea Wyndowe, founder and CEO of Year & Day. They make beautiful tableware that they sell direct-to-consumer online via their website.
In this episode they talk about...
How she came up with the idea for Year & Day
“I felt very empowered by this idea of buying a new set of plates outside of this proposition of getting married and a wedding registry.”
Kathryn graduated from Stanford GSB and started working at Tiffany & Co., helping to bring them online. She was inspired by the new direct-to-consumer brands and had always loved the ritual of setting the table. She decided she wanted to make “tableware fun again.” Through trying to buy a set of tableware for herself, she found that the experience was confusing and uninspiring. After going through that, she “turned on the other side of her brain” and dug into the market for tableware, which accounts for $7B in annual spend, which led her to start Year & Day.
Her crazy year preparing to launch the brand
“It took about 11 months, almost a year, to go from basically this is my full attention, full-time professional endeavor to now we are selling to customers.”
Kathryn thought that she could launch in eight months, but it actually took almost a year. She talks about the wide range of tasks that she had to tackle, basically by herself, from design to manufacturing to fulfilment to arranging for web development. She talks about “fighting against the inertia of the world” to will the brand new company into existence. She says that her launch strategy was to email 500 of her friends about the company and that in the beginning she had her brother doing customer service. Since then they’ve grown to a team of 8 based in San Francisco.
“All aspects of starting a business are both wildly thrilling with high highs and low lows and real challenges, but what's so exciting about those early months and days is that this idea that you formulated, now you're starting to bring it into shape into the real world.”
The power of Instagram and the rise of direct-to-consumer
“A lot of the product discovery these days happens on social media on platforms like Instagram. People are relying more and more on people that they follow there to help them discover products that they’ll love, that suit their lives.”
The rules for marketing to the digital-native generation have changed with the advent of social media platforms and influencers. Kathryn explains why Instagram is such a powerful platform and why people are gravitating towards a different kind of shopping experience. She talks about the importance of curation when it comes to products like tableware.
She also talks about some of her favorite productivity hacks, including why she meditates, works from home one morning a week, and why she still uses good old fashioned pen-and-paper for her to-do lists.
“As an entrepreneur you could literally work 24 hours a day and still feel like your list is growing, so in order to have a healthy balance you need to actually set some boundaries.”
She also discusses some of her favorite products.
We’ll be back next week so be sure to subscribe on Apple Podcasts, Google Podcasts, Spotify, Breaker, Overcast, or wherever you listen to your favorite podcasts. Big thanks to Knowable for their support. 😸
Companies and Products Mentioned on This Episode
Audm — The world’s best longform journalism, read aloud.
Insight Timer — The best free meditation timer.
Snagit — The best screen capture software.
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