Mini-sode: What Phone Support Can Teach Us About Machine Learning

06/15/18 • 6 min

Automation helps companies save millions of dollars a year by taking humans out of the customer support process. But at what cost? We present a brief cautionary tale about customer satisfaction, project management, and the future of machine learning.

Hosted by Kurt Schiller, producer by Martin R. Schneider.

Klockworx Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/

Tranquility Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/

Hosted by Kurt Schiller, producer by Martin R. Schneider.

Klockworx Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/

Tranquility Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/

Previous Episode

Mini-sode: Facebook & Building Creepy Products

Most companies keep their users' wants and needs close to heart. So how did Facebook go so far off-course when it came to user data?

Music by Prox-C and Daniel Birch with edits by Product Hacker producer Martin Schneider.

Next Episode

Episode IV: How Do We Stop Cursing at Alexa?

Frustrating, confusing, and obtuse – bad voice interfaces are a uniquely terrible experience. Companies like Amazon, Microsoft, and Apple have raised the bar on what "good" voice looks like, but there's still work to do.

This month, we talk to Len Damico, Arcweb's head of design, about what makes a voice interface good, what makes it bad, and why it's so dang irritating when things go wrong.

Music by Prox-C