Episode VIII: Digital Product Ethics w/ Dr. Faye Miller

03/01/19 • 19 min

The use and abuse of digital products has been big news over the last 12 months. From hostile design and privacy breaches to basic corporate responsibility, people are taking a closer look at the ethical ramifications of our increasingly digital world. And they’re not liking what they’re finding.

This month, we're spoke with researcher and lecturer Dr. Faye Miller about why digital product ethics are so important and how companies can do a better job of tackling the challenge head-on.

Produced by Martin R. Schneider. Music by Prox-C

This month, we're spoke with researcher and lecturer Dr. Faye Miller about why digital product ethics are so important and how companies can do a better job of tackling the challenge head-on.

Produced by Martin R. Schneider. Music by Prox-C

Previous Episode

Episode VII: Mass Transit Innovation w/ Erik Johanson of SEPTA

Innovation in the public sector comes with a whole new set of challenges. We spoke with Erik Johanson, director of innovation at SEPTA, about the ins and outs of driving innovative thinking, managing change, and finding clever solutions to budgetary constraints while meeting the daily transportation needs of 1.5 million Philadelphians.

About SEPTA:

The Southeastern Pennsylvania Transit Authority – better known to Philly locals as SEPTA – provides regional mass transit for the entire Philadelphia area and operates a network of trolleys, busses, subways, and commuter rail.

About Erik:

Erik is the Director of Innovation for SEPTA. He heads up the organization's innovation team, which focuses on finding new ways to improve the agency’s operations and further its core mission of meetings the daily transportation needs of the city’s 1.5 million residents.

Produced by Martin R. Schneider. Music by Prox-C

Next Episode

Episode IX: How to Sell Artificial Intelligence w/ Brian O'Neill of Monetate

Customer experience AI has been buzzed about for years, but with little to show for it. That’s finally starting to change, with massive growth in personalization, automation, and more. But how do you SELL AI and automation? And more importantly, how do you introduce it to an existing product line?

We interviewed Brian O’Neill of Monetate, a company that’s grown from marketing analytics to full-on AI-enabled customer experience personalization. As Monetate’s CTO, he’s overseen the company's technical strategy and growth, and had a front row seat to major shifts in technology, positioning, and value proposition.

Learn more about Monetate over at their website.

Produced by Martin R. Schneider. Music by Prox-C and KieLoKaz.