Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience]

Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience] Brad talks about: · Why organizations should build a core leadership team around the Customer Experience · The importance of effective communication · How to get Employee Feedback The person who has influenced Brad the most in the past year: My Mom, Annie Cleveland His note to all customer service professionals: “Thank you for all the hard work and important work that you do.”