Are you a healthcare provider who needs to hire information technology or business support services – but don’t know what questions to ask?

Are you a vendor who works with healthcare or dental practices and need to better understand your responsibilities to keep your clients regulations compliant and your business disaster-free?

In this podcast episode, Jean Eaton speaks with Donna Grindle who shares her observations on the HIPAA violations trends from the United States so that healthcare providers and vendors in Canada can prevent similar experiences.

In this free report, I’ve explained the Top 3 Agreements Your Healthcare Practice MUST Have (and Why).

Good business practices and health information management is supported by three agreements your healthcare must have.

Donna Grindle – Founder & CEO Kardon in Georgia, US – Kardon is a HIPAA focused business

Donna brings over 30 years experience in healthcare IT which is the solid foundation of Kardon’s HIPAA privacy and security consulting. Donna stays busy with speaking engagements, the weekly Help Me With HIPAA podcast, and managing a business with a growing client list. Donna’s sense of humor and southern charm spills out into everything she does.

You can find Donna on social media, too! Kardon https://kardonhq.com

Twitter | Linkedn | YouTube | Podcast

Recorded: January 17, 2020 (you can fast forward to your favourite section)

01:04 Help Me With HIPAA Fan Club

It’s not about compliance. It’s about patient care.

03:04 Introduction Donna Grindle

09:00 More Similar Than Different US / Canada

09:33 US / Canada Terminology

18:00 What If There Isn’t A BAA / IMA?

19:00 Tips: Healthcare Provider Selecting A Vendor

26:00 Tips: Vendor Selecting A Healthcare Client

32:00 Liability – What Is It?

34:33 Time Frame To Report And Notify

36:38 Reportable Breach / Security Incident

39:37 Incident Response Plans

40:22 Cyber Security Insurance

42:15 Is Hacking An Act Of War?

44:15 How Big Is Your BAA / IMA?

45:35 Key Points In Your BAA / Information Manager Agreement

48:59 THE HIPAA Boot Camp!

https://helpmewithhipaa.com/

2020 Spring Dates: March 23, 24, 25

Check out these Help Me With HIPAA podcast episodes where Donna and David share more vendor vetting and BAA tips.

•Ready for extreme vendor vetting? – Episode #150

•7 Questions to Ask Your Vendor – Episode #218

Need more information about Information Manager Agreements? See https://InformationManagers.ca/Top-3

Did you hear something on today’s podcast that you would like to go back and listen to again?

Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily.

Well, that’s easy to do now!

If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box.

You will automatically be brought to the podcast at the exact spot where we talked about it.

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever ...

In the latest episode of Practice Management Nuggets Podcast, Corrinne Boudreau shares her expert tips on How To Build a Legal Foundation For Your Healthcare Practice.

• Have you ever wanted to open your own healthcare practice, but you don’t have a business background?
• Have you ever thought about calling a lawyer for business advice, but you were afraid that it would break the bank?
• Have you ever heard about a healthcare practice having a business dispute, and you were worried that this might happen to you?

Then you need customizable templates to help you set up your business, operate your brick and mortar local business, or your online business!

Corrine Boudreau of Online Legal Essentials can help you!

Corinne has developed guided legal templates for Canadians doing business online.

Corinne has a knack for making things practical and easy to implement. Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials.

You know that I love templates – and tips, tools, and training to make it easy!

Corinne delivers this for you!

Corinne Boudreau will explain the essential business documents that you need to start a new healthcare practice – in words that we all can understand!

Meet Corinne Boudreau

Corinne is the daughter of a teacher and a lawyer - which probably explains a lot about her desire to share and explain the legal stuff.

After escaping many years of the big law firm life (aka the "soul-sucking situation"), Corinne started her entrepreneurial legal journey in 2012.

What started as a 40-hour in-person legal course developed for small business owners has now also turned into guided legal templates for Canadians doing business online.

Corinne has a knack for making things practical and easy to implement.  Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials.

Corinne is originally from Cape Breton Island and lives in Halifax, Nova Scotia with her spouse, Martin, two teenagers Enya and Owen, and new rescue pup, Kiwi.

Corinne’s hobbies include playing guitar with her band “The Mother Pluckers” and playing hockey. 

 Corinne's motto is "Work Hard. Have Fun. Give Back."

www.instagram.com/lawyercorinne  

https://twitter.com/lawyercorinne  

https://www.facebook.com/onlinelegalessentials 

https://onlinelegalessentials.ca

https://clubhousedb.com/user/lawyercorinne

https://www.linkedin.com/in/corinne-boudreau-9b7b144/

My Takeaways

Corinne’s recommendations of the essential business documents for a new healthcare practice are based on relationships. Relationships are triggers for business documents to improve communication and expectations – get it in writing!

For example:

• Patients / clients terms of service, payments,
• Hiring documents, employees, contractors, associates or group practice; fee splitting,
• Physical location lease agreements
• Cost sharing
• Privacy policies including website, content protection

Also, whether you have a brick and mortar local business or an online business, make sure that you are projecting yourself as a trustworthy business owner with a professional presence on your website. This includes having a privacy policy, copyright notice, disclaimers, terms of use documents. Remember Corinne’s #1 tip – get it in writing!

Get started right away with the free Ultimate Checklist for Running a Business Online in Canada.

Show Notes

01:35  Introduction Corinne Boudreau, Online Legal Essentials

04:47  Corinne’s #1 Tip

06:18  What are the essential starting business documents for a new healthcare practice?

11:18  Website policies and practices

16:17  Corporate structure options for healthcare practices

19:40  Types of Insurance that a business should consider including cybersecurity insurance

23:55  Contracts – fee-splitting, associates, hiring contracts

29:39  When Your Healthcare Practice Develops Online Services – understand the basics of copyright law and terms of service

32:48  Ultimate Checklist For Running A Business Online In Canada

34:45  Follow Corinne

A PIA is part of a regular business process if you collect, use, or disclose personal health information in your healthcare practice. When you have a previous PIA that has been prepared, submitted to the Office of the Information and Privacy Commissioner (OIPC) and it has been accepted for use--well, that is not the end of your PIA journey.

You need to ensure that you are updating and amending your PIA as your practice matures and as you make administrative and technical changes to the procedures in your practice.

Join Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor and host of this podcast to discover the common triggers that require you to consider if it is time for you to do a PIA amendment.

Subscribe: itunes | Email | | Stitcher | RadioPlayer

You can advance the podcast to the time entries

00:00 Introduction

01:07 When do you need a privacy impact assessment (PIA) amendment?

01:27 Previous PIA is more than 2 years ago

03:19 Changes in legislation

Other common triggers for PIA amendments

03:56 Electronic Medical Record or computer network, or office productivity

05:16 Physicians, Ownership, Location

05:45 New Users / Information Sharing

06:35 Communicating With Patients

07:57 Vendors Change - Alberta Netcare Portal

10:00 New PIA or PIA Amendment?

12:13 After the Amendment is Written

If you need assistance with your Privacy Impact Assessment amendment, see https://InformationManagers.ca/PIA-course

Are you struggling with creating your privacy impact assessment or amendment?

Not sure if you are still compliant with the HIA?

A completed PIA doesn’t last forever!

If you need help with your amendment, let me know. I'm here to help you with on-line education and coaching.

I help you complete your PIA.

https://InformationManagers.ca/PIA-course

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review.

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd.

Subscribe: itunes | Email | | Stitcher | RadioPlayer

We’ve all heard the recorded message when we call our bank or service provider

But, is this the best way to capture patient satisfaction with their healthcare visit experience?

Are you looking for options to gauge patient satisfaction with the patients’ interactions with your office staff during phone calls and their entire visit?

There are other options that require less technology, easier to implement, respects privacy, provides a more meaning constructive, helpful, feedback for your clinic team and engages your patients to improve their satisfaction.

I reached out to Brian Lee from Custom Learning Systems about his suggestions on how to explore patient satisfaction. Listen to the podcast to hear his key tips!

Easily measure the patient's experience and give them an opportunity for feedback so that you can improve patient satisfaction and patient care in your healthcare practice. Make sure to check out this new app from Brian and Everyone’s a Caregiver!

Click on the image below

In this 16 minute episode, Brian Lee, CEO of Everyone's a Caregiver Learning Systems, we discuss options for the healthcare provider and business owner to easily measure the patient's experience and give them an opportunity for feedback so that you can improve patient satisfaction and patient care in your healthcare practice.

Brian shares his key tips including

• Options to create a patient experience survey (including CGCAPS).
• New tools that empowers the patient to provide clinics with feedback about their experience.

Join me for the interview with Brian Lee, How To Capture Patient Satisfaction With CareSay Reviews.

Brian Lee, CSP, is one of North America’s leading experts in the field of World-Class patient experience, staff engagement and culture change. He is recognized author on HCAHPS improvement and Value-Based Purchasing.

Brian has been a passionate lifelong student of customer service and its effect on both organizational effectiveness and staff retention. He educates his audiences about the “how-to’s” of developing patient, staff, and physician loyalty. He models how to inspire hope and commitment and to bring a renewed passion for care-giving. For two consecutive years Brian has been evaluated by the International Customer Service Association Conference as the number-one-rated Customer Service Expert Speaker in the World.

Brian Lee is the Chief Executive Officer of Everyone's a Caregiver Learning Systems, a leading provider of culture-change and training solutions to healthcare organizations across North America. He is also the founder of the Healthcare Service Excellence conference. In the past 30 years in business, Brian and his team have worked closely with healthcare organizations on several continents to achieve breakthrough results in improving the Patient Experience and Staff Engagement.

In the fall of 2018, Brian Lee and Bruce Lee invited Jean L. Eaton to become a faculty member of Custom Learning Solutions and their new initiative to assist community clinics to empower community clinics to deliver a 5 star patient experience. Their new on-line program, Patient Centered Clinic, launches in February 2019.

Find out more about Brian Lee:

www.EveryonesACaregiver.com

Twitter: @every1care

LinkedIn: Brian Lee CSP

You can advance the audio to these time markers:

00:00 Q: How to Capture Patient Satisfaction

00:47 Speaking with Brian Lee, CEO, Everyone’s a Caregiver

04:07 Privacy considerations

05:12 Patient Feedback Options

05:30 Adopt a Patients Experience Measurement – CGCAPS

Patient Centered Clinic Modules

Go to https://InformationManagers.ca/Likes-EAC to unlock the sample modules for the Patient Centered Clinic!

06:50 Care Say App – Deliver a 5 Star Experience!

https://informationmanagers.ca/likes-CareSay

14:13 Pilot the Care Say App!

Download the app for free – at yo...

Healthcare Employers, Privacy Officers Need To Prevent Employee Snooping

Human curiosity, interpersonal conflicts, shaming or bullying or financial gains are common motivators for snooping. We seem to be hard-wired to want to peek into someone else’s personal and private information. Snooping is a violation of trust between our patients and the healthcare providers and the people who work for them.

We want our patients to trust us. We need patients to share their personal information with us so that we can provide the appropriate health services to them. When healthcare providers and employees snoop in our patient’s information we destroy that trust with the patient. When employees are snooping in personal health information, it costs the employer time and money.

What Is Snooping?

Looking at someone’s personal information without having an authorized purpose to access that information to do your job is known as ‘snooping’.

Even when you are “just looking” at personal information but don’t share that information with anyone else, this is still a privacy breach.

It is illegal.

Snooping incidents are on the rise and can cost you time, money, heartache, and headache in your practice.

When there is an offence under the privacy legislation like the Health Information Act, there may be an investigation, charges and court appearances, fines, penalties, and loss of employment.

Snooping is entirely preventable. You can easily use the 5 low-cost steps to prevent employee snooping in your healthcare practice.

How Can You Prevent Employee Snooping?

Let’s take a look at the pro-active steps that you can take today to prevent employee snooping.

Show Notes

00:00 5 Steps To Prevent Employee Snooping   *start podcast here

01:01 What is Privacy? What is a Privacy Breach?

01:29 What Is Snooping?

03:08 Step 1. Be A Privacy Champion

03:25 Name A Privacy Officer - Accountability

04:41 Policies And Procedures

05:11 Build Privacy Into Everything You Do

05:20 Step 2. Train

08:13 Step 3. Reasonable Safeguards

09:34 Step 4. Monitor

10:21 Step 5. Consequences

10:48 Sanctions and Discipline Policy

11:08 Privacy Breach Reporting

11:17 Employee Snooping

13:05 Summary 5 Steps

https://informationmanagers.ca/5-steps-to-prevent-employee-snooping/

Key word Searchie https://PracticeManagementNuggets.Live/search