Building Trust In The Piano Industry w/ Rich Galassini

"We'll see a snap back in this industry."

In this episode, Rich Galassini joins us at Piano Tech Radio Hour while we are stuck amidst a pandemic. We are still figuring out how to bring our piano tuning businesses back. Most of us even think our careers are over, and we might never get back up again.

However, Rich has different opinions. And he’s tracking different indicators. The visits to his company’s website are increasing during the lockdown.

Not only that, but he joins us having gotten ten leads interested in purchasing a piano on a previous YouTube Livestream.

He thinks that people are getting more curious about pianos due to the sheer amount of free time available. He says, "If we were lunch providers for office goers, our business would probably be doomed (for at least a year or so), But we're piano dealers/techs. When people think about a purchase from us, they undergo a careful consideration process before buying."

According to Rich, the buyer purchases can be put off, the clients can do their research, and the piano business will see a snap back after the pandemic. Sit tight, take every opportunity to build trust with your clients during tough times, and you’ll come out ahead in the end.

Tune into this episode to learn more about Piano dealerships, building trust with your customers, the piano industry post-covid, and more with Rich Galassini.

Here's a little bit about our guest Rich Galassini:

Rich Galassini was nineteen years old when he first visited Cunningham Pianos as a customer with his parents. A few years later, in 1987, when he was just 23, Rich began working at the store. After working closely with the family that owned the business, Rich was able to purchase the company and remains the owner and president. His background in music performance and music education has played a strong role in the leadership of the business both within their community and within the music industry.

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