Relationship Building to Advance Your Practice (III)

01/02/18 • 18 min

Dr. Jean-Venable "Kelly" Goode from the Virginia Commonwealth University (VCU) talks about relationship building in the community setting. Dr. Goode is Past-President of the American Pharmacists Association (APhA) and helped develop several innovative community-based pharmacy practices during her career. She serves as the residency program director for the highly regarded VCU Community-based Residency Program.

Key Lessons: understand the needs first, make time to meet providers in their space, consider practice model changes, and always follow through.

Key Lessons: understand the needs first, make time to meet providers in their space, consider practice model changes, and always follow through.

Previous Episode

Relationship Building to Advance Your Practice (II)

Sara J. White - former Director of Pharmacy at Stanford Hospitals and Clinics - talks about relationship building in hospitals and health systems. Ms. White is a Past-President of the American Society of Health-System Pharmacists (ASHP) and a Scholar-in-Residence with the ASHP Foundation in 2004.

Key Lessons: know the distinction between interactions and relationships, connect with people - not just communicate, and be visible.

Next Episode

It's All About Quality (I)

Troy Trygstad, Pharm.D., MBA, Ph.D. - Executive Director of CPESN-USA, a network of pharmacies that provides a portfolio of medication optimization and patient care services - talks about the "quality movement" and how it's impacting the practice of pharmacy in community and ambulatory care settings.

Key Lessons: Create supports to help patients to optimally use medications; follow-up is critical; fully engage staff and student pharmacists to deliver care.