
The Next-Gen Pharmacy owner looks like Dr. Chris Antypas, PharmD | Pharmacy Crossroads
10/05/21 • 40 min
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Building a Productive Team at your Community Pharmacy | Pharmacy Crossroads
Steve Maki RPh at Spruce Mountain Pharmacy Spruce Mountain Pharmacy is located in the beautiful rural country side in the town of, Jay, Maine. Coming in at about 2000 square feet it would appear, to the casual observer to be pretty typical of an independent community pharmacy. But, what owner Steve Maki, PharmD is doing with his team is far from typical. In this episode of PharmacyCrossRoads Maki share his philosophy and some practical ideas on how to turn is staff into a well-oiled healthcare and customer service team. Two years ago, Maki moved his pharmacy into a new, more spacious and more effectively laid out facility and brought in some new technology. Supporting the move and adopting the new technology was a BIG ask for his staff. But by listening, taking advice and delegating tasks things worked out well. As a special bonus Maki has offered up to PharmacyCrossRoads listeners a copy of his 3-page task list. The list shows the key performance indicators (KPI’s) for each of the nine major job categories assigned to team members. While the specific KPI metrics the list includes may not be right for your pharmacy, it is felt that at least seeing how the list is laid out and seeing specific numbers allotted to each task may be helpful. For a free copy of the list email me at: [email protected] Thank you to Compliant Pharmacy Alliance & RxSafe for supporting this podcast episode and the Pharmacy Podcast Network. See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
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Intuitive Eating: Health at Every Size | Pharmacy Crossroads
As pharmacy expands to include more healthcare services many of them are branching off into diet, nutrition and weight loss programs. As they do this it may be prudent for them to dig a bit deeper than the traditional thinking about calorie counting and the BMI index. Linda Tucker, an independent health counselor shares some ideas on rapidly expanding ideas pharmacy owners should know about. In this episode Tucker shares her reasons why she feels trying to help patient improve their health should include learning about the Heath at Every Size and Intuitive eating movements. Whether you agree or disagree, millions of Americans are involved and as a healthcare professional she feels every pharmacist should at least be aware of them. Learn more about your ad choices. Visit megaphone.fm/adchoices
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