Why Customer Experience (CX) Comes First at Lenovo

Lenovo’s Dilip Bhatia talks 5G, voice interfaces, why companies need to do a better job managing the employee experience. Byline: Dan Costa

My guest on this episode of Fast Forward is Dilip Bhatia, the Vice President of global marketing and user customer experience at Lenovo. Lenovo makes laptops, desktops, and a whole range of personal computing devices. The company also has voice assistant for the home, and recently, for the office as well. Bhatia is a Lenovo veteran who has been leading Lenovo product development by putting Customer experience the top priority. We spoke at CES 2020