Episode #26: How Baptist Health Transforms Healthcare with AI Assistants: Best Practices for Implementation

10/22/23 • 23 min

Join us for this dynamic conversation with Baptist Health’s Danielle Rodriguez, Senior Director of Customer Excellence, and Julian Ammons, Director of IT Digital Cloud Development Operations. Discover how Baptist Health is leading the charge in transforming healthcare through digital innovation, automation, and the responsible implementation of AI assistants. Gain invaluable insights into their strategies for seamlessly integrating new technologies, including their Service Center Voice Assistant, BELLE. Explore their vision for expanding BELLE’s capabilities across the organization while navigating the intricate challenges and necessary precautions of the healthcare industry. Don’t miss this episode packed with actionable best practices and a glimpse into the future of healthcare.
Show notes:

Previous Episode

Episode #25: Sneak Peek to HCIC 2023: Navigating Healthcare's Digital Landscape

In this special episode, we host Mike Schneider, a principal and senior executive at Greystone Net, for a captivating discussion on the upcoming Healthcare Internet Conference (HCIC). Mike delves into the history, importance, and future trends of HCIC. With over 25 years in the industry, Mike provides a rich perspective on the evolution of digital healthcare, from the dawn of the internet to the emerging prominence of AI and chat GPT. The conversation is a blend of reminiscing the past, understanding the present, and anticipating the future, making it a must-listen for healthcare marketers and digital leaders.
Learn more:

Next Episode

Episode #27: Digital Leadership in Healthcare: Navigating Complexity & Igniting Transformation

In this episode of "Patient Journey Pioneers," we dive into the world of healthcare incentives and funding, especially for organizations facing financial constraints. Buddy takes us on his remarkable journey, starting as an undergraduate engineering student with a passion for healthcare and eventually ascending to prominent leadership roles at HIMSS and CHIME. His story underscores the invaluable role of mentorship and the support of individuals who are eager to guide and motivate you towards realizing your full potential. Buddy emphasizes the profound personal significance of the healthcare sector's mission and the pivotal role that individuals play in propelling technological advancements within the field.