#15 Cyril Coste: If you haven’t started your digital transformation journey, you’re in big trouble

01/20/21 • 20 min

Cyril Coste (London) is a French digital expert. Cyril is #1 on the list of 'Most Influential Independent Digital Transformation Experts' and is being named in the 'Global Top 100 Digital Transformation Influencers.' He has been working as Digital Transformation Director for DTX Advisory since 2018 and helps clients achieve business goals through digitization.
"I focus on what I can automate, then there is time for my employees to add value. Know how your organization works and make sure you have an internal KPI. Always keep an eye on it: does it contribute to customer service?"
"Digital transformation allows you to better understand and serve your customers. AI and machine learning can support you in making your processes more efficient. And how can you better organize things from the inside out? Give your employees the right tools. Then ask yourself whether you have enough data available and how you can analyze it. This does not have to be a major investment, but you do need commitment."
Open up Digitals is a Fellow Digitals production.

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#14 Ronald Van Den Hoff: When China stopped supplying, the German automotive industry came to a standstill (Dutch)

Ronald van den Hoff (Utrecht) is a trend watcher, public speaker, and the founder of Seats2meet, active in 8 countries as a new kind of meeting, work, and conference space. Ronald has a clear vision on the changes in this society which he calls 'society 3.0.' He is the author of the book Society 3.0: a movement, a guiding light, and a change agent in our ever dynamic world.
"People of my generation sometimes say that they 'go online.' But online and offline are one world, you're constantly connected. We realize that we have a choice, you can create value and exchange knowledge in the office, at home, or in another environment. The so-called third spaces. It becomes a mix."
"The value chain is vulnerable and is going to disappear, I have always said. It is painfully clear through Corona where our weaknesses lie. All products come from China, when that stopped at the beginning of the year, even the German automotive industry came to a standstill. We need to organize this differently, with value networks. We need to make much more use of collective intelligence, share information and trust each other in this."
Open up Digitals is a Fellow Digitals production.