NN/g UX Podcast
Nielsen Norman Group
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Top 10 NN/g UX Podcast Episodes
Goodpods has curated a list of the 10 best NN/g UX Podcast episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to NN/g UX Podcast for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite NN/g UX Podcast episode by adding your comments to the episode page.
08/10/20 • 16 min
Nielsen Norman Group is celebrating its 22nd anniversary by launching our very own NN/g UX Podcast. Join host Therese Fessenden as she interviews NN/g co-founder Dr. Jakob Nielsen on the most important questions about our industry: What really is "user experience," anyway? And what is the state of UX now, compared to when NN/g started 22 years ago?
Resources Cited in this Episode:
- The Definition of User Experience (article)
- WAP Mobile Phones Field Study Findings (article)
- Describing UX to Family and Friends (3-min video)
- Usability 101: Introduction to Usability (article)
- User Experience vs. Customer Experience (article)
- Jakob Nielsen's Profile, Articles, and Videos
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8. Thinking Beyond Interactions: Omnichannel Experiences and CX (feat. Kim Salazar, Sr. UX Specialist at NN/g)
NN/g UX Podcast
03/05/21 • 29 min
What does it take to create a great customer experience? As it turns out: a lot more than just a series of great interactions. Kim Salazar, Sr. UX Specialist, shares her expertise on what omnichannel experiences are, why they matter for CX, and how having a mature CX means fundamentally changing how we view and handle UX work.
Resources cited in this episode
- Ep. 1 - What is UX, anyway? (feat. Dr. Jakob Nielsen, the usability guru) (our inaugural podcast episode)
- Operationalizing CX: Organizational Strategies for Delivering Superior Omnichannel Experiences (142-page report)
- CX Transformation (full-day course)
- Journey Mapping to Understand Customer Needs (full-day course)
- Kim's Articles & Videos (NN/g bio)
Other related articles & videos
- What is Omnichannel UX? (2-min video)
- User Experience vs. Customer Experience: What’s The Difference? (free article + 4 min video)
- Good Customer Experience Demands Organizational Fluidity (free article)
23. Building Better Products with a Better Mindset (feat. Ryan Hudson-Peralta, Principal Experience Designer at Rocket Homes)
NN/g UX Podcast
09/30/22 • 27 min
Building exceptional experiences usable by all is no easy feat. Focusing on what can be influenced and accepting what cannot be changed are two critical steps to crafting better products... and careers. We spoke with Ryan Hudson-Peralta, a principal experience designer at Rocket Homes, who often introduces himself as a "father, husband, international speaker, and designer... who just happens to be born without hands." Ryan shares a bit about his journey into the UX field, and how his mindset of curiosity and positivity allows him to create meaningful experiences with his designs and with his career.
Learn more about Ryan Hudson-Peralta: lookmomnohands.com
If you would like to learn about UX design, we have thousands of articles and videos at our website www.nngroup.com.
Full-Day Design Courses (also available in 2 half-day formats)
32. Conducting Research with Employees (feat. Angie Li, UXMC, Senior Manager of Product Design at Asurion)
NN/g UX Podcast
09/08/23 • 43 min
Research with employees might sound easy in theory: you work in the same company as the people you need to observe or interview, and you might not even need to pay them for input. However, there's a bit more to it than meets the eye. In this episode, we feature UX Master Certified Angie Li, and she discusses what has helped her organize and run successful research with internal team members.
NN/g Articles & Training Courses
- Employees as Usability-Test Participants (free article)
- Structuring Intranet Discovery & Design Research (free article)
- Ethnographic User Research (full-day/2 half-day UXC course)
- User Interviews (full-day/2 half-day UXC course)
- Usability Testing (full-day/2 half-day UXC course)
17. User Research Trends: What's Changed and What Hasn't (feat. Erin May and JH Forster, hosts of Awkward Silences)
NN/g UX Podcast
01/07/22 • 34 min
There is no question that user research has changed over the last two years, but how significant are those changes? The answer is complex, but User Interviews' Erin May (VP Growth & Marketing) and JH Forster (VP Product) demystify these trends and share their observations and hopes for the years to come.
Check out the Awkward Silences podcast by User Interviews
Erin May: Twitter (@erinhmay), LinkedIn
John-Henry (JH) Forster: Twitter (@jhforster), LinkedIn
User Interviews: Twitter, LinkedIn, Facebook
Related NN/g Articles & Videos:
Recruiting and Screening Candidate for User Research Studies (article)
Qualitative Research Study Guide (article)
Quantitative Research Study Guide (article)
Related 1-Hour Talks:
Remote Research Trends (1-Hour Talk)
How Inclusive Design Expands Business Value (1-Hour Talk)
Upcoming Training Events:
Virtual UX Conference January 8-21 (2 half-day format)
Qualitative Research Series April 4-8 (5-day training event)
User Interviews Links:
The State of User Research 2021 Report
Recruit 3 research participants for free on UserInterviews.com
03/18/22 • 47 min
Have you thought about your career lately? Chances are, you have - given the buzz around the record high voluntary resignation rates during this “Great Resignation.” In this episode, Sarah Doody, UX Researcher, Experience Designer, and Founder of the Career Strategy Lab, shares her thoughts on how UX professionals can design their ideal careers, whether they’re in the market for a new role or not.
Read more about Sarah Doody:
NN/g Resources on UX Careers:
- Jakob Nielsen: How to Start A New Career in UX (2-min video)
- UX Careers (free 90-page report)
- Growing in your UX Career: A Study Guide (article)
- Portfolios for UX Researchers (article)
Interested in working with us? Apply to this posting by April 4th
12/13/21 • 30 min
As design teams mature in size and scope, the importance of intentionally designing and systematizing processes, approaches, and tools becomes increasingly difficult to ignore. Kate Kaplan shares insights from her research studying design teams and offers tips for those seeking to initiate and lead DesignOps efforts as a way to make design more impactful at their organizations.
Learn more about Kate Kaplan on LinkedIn and nngroup.com
NN/g Resources Mentioned:
- DesignOps 101 (free article)
- DesignOps Maturity (free article)
- 6 Levels of UX Maturity (free article)
- UX Maturity Stage 3: Emergent (free article)
- DesignOps: DesignOps: Scaling UX Design and User Research (UXC course)
Other Links Mentioned:
Rosenfeld Media’s DesignOps Summit: https://rosenfeldmedia.com/designopssummit2021/
A note on companies to follow, from Kate: "There are so many teams at different organizations publicly sharing and publishing their DesignOps journeys and experiments, and I think that willingness to share is amazing and points to the greater community being built around DesignOps. Some that come top of mind to follow are Salesforce, Cisco, IBM, AirBnB, Pinterest, Athena Health, Atlassian. Most of these companies have internal design blogs or medium channels where they share their approaches."
29. UX Mentorship (feat. Tim Neusesser, UX Specialist at NN/g, and Travis Grawey, Director of Product Design at OfficeSpace)
NN/g UX Podcast
06/02/23 • 36 min
The importance of mentorship for personal and professional development is an often-discussed topic, yet it can be challenging to find a mentor or become a mentor yourself. In this episode, we feature a conversation between a mentee, NN/g’s Tim Neusesser, and his mentor, Travis Grawey. In this episode they discuss how mentorship has impacted both of their careers.
Learn more about Tim Neusesser
Learn more about Travis Grawey (who mentors along with many others at ADPList)
Related NN/g articles & videos:
- Why You Need UX Mentoring (video)
- The C's of Great UX Mentorship (video)
- Finding UX Mentors (video)
- UX Careers Report (free report)
40. Managing Priorities (feat. Harry Max, author and managing partner at Peak Priorities LLC)
NN/g UX Podcast
07/19/24 • 44 min
“If you squint hard enough, every problem is a prioritization problem.” -Harry Max
UX professionals are often faced with the challenge of managing backlogged work and doing so with limited time, budget, and resources. In this episode, we chat with Harry Max about the common misconceptions with prioritization and how to get better at it over time.
NN/g Articles & Training Courses
- 5 Prioritization Methods in UX Roadmapping (free article)
- Using Prioritization Matrices to Inform UX Decisions (free article)
- Using Trade-Off Scales for Prioritization in UX Design Projects (2 min video)
- Incorporating UX Work into Your Agile Backlog (free article)
Related Courses
36. AI & UX: Innovations, Challenges, and Impact
NN/g UX Podcast
02/16/24 • 45 min
The surge of AI is currently changing the way we work and live. To avoid feeling left behind, it is important to engage with and understand these tools. This is true for UX designers just as much as almost everybody else. In this episode, we feature Henry Modisett from Perplexity AI and Kate Moran to get two insightful perspectives on the current state of AI and its connection to UX. Learn more about Henry Modisett Learn more about Kate Moran Perplexity.AI NN/g ARTICLES & TRAINING COURSES AI for UX: Getting Started (free article) AI & Machine Learning Will Change UX Research & Design (free video) AI Improves Employee Productivity by 66% (free article) AI-Powered Tools for UX Research: Issues and Limitations (free article) AI: First New UI Paradigm in 60 Years (free article) Sycophancy in Generative-AI Chatbots (free article) Information Foraging with Generative AI: A Study of 3 Chatbots (free article) The ELIZA Effect: Why We Love AI (free article) Practical AI for UX Professionals (full-day/2 half-day UXC course) CHAPTERS 0:00 Intro 1:43 Perplexity AI: History & Value Proposition 10:30 Perplexity AI: Next Steps & Future Developments 15:04 Making AI User Friendly: Generative Interfaces 24:33 Understanding AI as a Consumer Product 28:28 Mental Models for AI 30:41 An Outlook for AI 35:51 NN/g’s Role in the AI Movement 37:34 Anthropomorphism of AI 40:07 Dealing with the Fear of AI
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FAQ
How many episodes does NN/g UX Podcast have?
NN/g UX Podcast currently has 45 episodes available.
What topics does NN/g UX Podcast cover?
The podcast is about Podcasts and Technology.
What is the most popular episode on NN/g UX Podcast?
The episode title '1. What is UX, anyway? (feat. Dr. Jakob Nielsen, the usability guru)' is the most popular.
What is the average episode length on NN/g UX Podcast?
The average episode length on NN/g UX Podcast is 34 minutes.
How often are episodes of NN/g UX Podcast released?
Episodes of NN/g UX Podcast are typically released every 28 days.
When was the first episode of NN/g UX Podcast?
The first episode of NN/g UX Podcast was released on Aug 10, 2020.
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