Robots on the march

06/21/22 • 35 min

While we’ve come a ways from Robby the Robot being society’s image of robots, there’s more useful nuance. Senior research analyst Ian Hughes returns to discuss a model of nine levels of autonomy with host Eric Hanselman and effects on applications of robotic technology. Self-driving vehicles are just a start and many of the enabling technologies are in early stages, but digital twins play a key role in training the models that are driving robots and link them to digital realms and metaverses.

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Customer success: Keys to the subscription transition

The shift to subscription sales models is sweeping across many industries, but it’s a change that requires more than just a new way to buy. Senior research analyst Bruce Daly joins host Eric Hanselman to explore the shift in mindset it requires and the organizational challenges that many have faced. While customer success approaches can be supported by software systems, there’s an underlying organizational and operational change that’s required. More digitization complexity!

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Buy Now Pay Later: More than modern layaway?

Innovations in the payments world continue with the advances in Buy Now Pay Later (BNPL). It’s beloved by a new generation of online shoppers and big step from the layaway plans of old. Associate analyst McKayla Wooldridge joins host Eric Hanselman to delve into its appeal and look at recent study results that show both positive and negative angles for consumers and merchants. The latter want increased purchasing volumes, but the former are concerned about refund complexities and hidden costs.