Mirko Kloppenburg, Lufthansa, discusses how processes should be refocused on the main actors - people
Mining Your Business11/10/21 • 52 min
Processes revolve around people. However, sometimes we keep forgetting that in the flood of technology and robots helping us along the way. Mirko Kloppenburg from Lufthansa, author of New Process Lab will discuss why people, not technology, should stay upfront while presenting his trademark guideline called the New Process Checklist.
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11/10/21 • 52 min
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