The Role of AI in Microsoft Teams Phone and Modern Work, Real-world Thoughts with Rohan Milne

Microsoft Teams Insider

01/22/24 • 37 min

Rohan Milne, CEO at Switch Connect and Tom Arbuthnot discuss the impact and role of AI in the workspace, with a focus on its potential and limitations in different applications
The importance of understanding experience or voice and PSTN within the Managed Service Provider (MSP) community
Strategies for optimizing Microsoft Teams as a collaboration platform rather than just a PBX
Impact of AI in the contact center space and its potential to disrupt current models
Examples of challenges of implementing Teams Calling in government and enterprise settings due to existing contracts and siloed operations are highlighted
Limitations of AI in areas like the order of actual execution of tasks
Potential for AI to evolve to a state where it can provide real-time insights and analytics for businesses
How Teams can be leveraged for an ROI rather than being seen as an expense for businesses

Thanks to Ribbon, this episode's sponsor, for your continued support of the Empowering.Cloud community.

01/22/24 • 37 min

Microsoft Teams Insider - The Role of AI in Microsoft Teams Phone and Modern Work, Real-world Thoughts with Rohan Milne

Transcript

Tom00:00:00.142

Welcome back to the team's insider podcast. This week, we've got Rohan Milne from SwitchConnect in Australia. He's CEO and founder there. SwitchConnect are an operator connect partner, and they also do lots of work with MSPs, helping with Teams Phone. We talked about Teams Phone projects, where some of the challenges are, where the opportunities are. We talked about AI in the modern workplace and Teams Phone. And again, where there are benefits and whe

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