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McKinsey Talks Operations

McKinsey Talks Operations

McKinsey & Company

The next normal demands resilience, flexibility, and agility.

Join us on www.McKinseyTalksOperations.com where the world’s C-Suite leaders and McKinsey experts cut through the noise to uncover how to create a new operational reality. Each episode considers the challenges companies and economies are facing, and the opportunities leaders can seize for competitive advantage. We’ll look at how to connect boardroom strategy to the frontlines, ways to increase performance, where and when to infuse operations with technology, and why empowering the workforce with skills and capabilities is key to success.

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

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Top 10 McKinsey Talks Operations Episodes

Goodpods has curated a list of the 10 best McKinsey Talks Operations episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to McKinsey Talks Operations for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite McKinsey Talks Operations episode by adding your comments to the episode page.

McKinsey Talks Operations - Future-proofing operations: How tech and talent go hand-in-hand
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06/14/24 • 25 min

In this episode of McKinsey Talks Operations, host Daphne Luchtenberg talks with McKinsey’s Julian Salguero who shares insights on the importance of talent management, particularly in the face of labor market shortfalls and the evolving needs of different generations in today’s workforce. The episode also features Lindsay DeVagno, VP of Human Resources at Keurig Dr Pepper, speaking with McKinsey consultant, Tyler Freeman, about her experiences and strategies in managing workforce challenges. The discussion explores the impact of technology on operations, the importance of leadership and development opportunities in retaining talent, and innovative approaches to flexibility and career advancement within the manufacturing sector.

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

See www.mckinsey.com/privacy-policy for privacy information

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McKinsey Talks Operations - Safer, greener, faster: AI-powered supply chains in action
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03/18/25 • 16 min

Logistics companies are striving to improve safety, efficiency, and sustainability. Traditional methods often lack real-time data and insights to drive meaningful change.

In this episode of McKinsey Talks Operations, Samsara’s CEO and Co-founder, Sanjit Biswas, joins McKinsey’s Renee Jackson to discuss how AI-driven digital solutions are transforming logistics operations, from reducing accidents to optimizing asset utilization.

How can AI help your business unlock new levels of operational excellence?

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

See www.mckinsey.com/privacy-policy for privacy information

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McKinsey Talks Operations - The future of customer experience: Embracing agentic AI
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04/25/25 • 25 min

As companies race to improve customer responsiveness and satisfaction, many are turning to AI to transform their contact centers into hubs of efficiency and personalization. But despite growing investment, most organizations remain stuck in the pilot phase—hindered by legacy systems, fragmented data, and a lack of cross-functional collaboration. In this episode of McKinsey Talks Operations, Christian Johnson speaks with Malte Kosub, CEO of Parloa, and McKinsey partners Oana Cheta and Brian Blackader to explore how Agentic AI is moving beyond automation to drive real-time decision-making, elevate customer experience, and scale service excellence. Is your contact center ready for the AI-driven future?

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

See www.mckinsey.com/privacy-policy for privacy information

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McKinsey Talks Operations - There is no normal: An operations year in review
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12/04/23 • 29 min

As 2023 draws to a close, it has become increasingly apparent that there is no ‘normal’ for Operations leaders. Join hosts Christian Johnson and Daphne Luchtenberg as they take a look back at the year gone by through the lens of McKinsey Talks Operations. In this episode they revisit some highlight moments of their conversations with McKinsey experts and industry guests, covering topics from generative AI to price volatility, supply chain resilience to sustainability, and the role of operations leaders to smooth the path ahead for their organizations. And then be sure to listen to Navigating the new normal: Operations insights for 2024 as you think about the year ahead.

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

See www.mckinsey.com/privacy-policy for privacy information

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McKinsey Talks Operations - Procurement’s sustainable (r)evolution
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11/20/24 • 25 min

New opportunities are coming for organizations to use procurement for a competitive edge and a driver for sustainability impact through innovation and strategic partnerships. However, the complexities of global supply chains and rapidly changing market conditions can make it hard to capture the value available.

In this episode of McKinsey Talks Operations, Mauro Erriquez, McKinsey senior partner, and Dominique Lebigot, CPO of LVMH Wines and Spirits, discuss how procurement can drive competitive advantage through innovation and strategic partnerships. They explore challenges such as managing global supply chains and adapting to market shifts, focusing on circular economy practices, and the role of AI. Host Daphne Luchtenberg is also joined by Marc Sommerer, McKinsey partner, to further explore these themes and their impact on procurement. How can procurement teams balance innovation and sustainability with the demands of complex and volatile supply chains?

See www.mckinsey.com/privacy-policy for privacy information

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McKinsey Talks Operations - Smart operators: how leading companies use machine intelligence
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03/09/22 • 25 min

Making good use of data and analytics will not be done with any single bold move but through multiple coordinated actions. Despite the recent and significant advances in MI, the full scale of the opportunity is just beginning to unfold. In this episode, we discuss why some companies do better than others, what are the key performance indicators that can help categorise a company into leaders, planners, executors, or emerging companies; and how companies can identify where to get started based on their digital journey.

Join the conversation with Vijay D’Silva, Senior Partner at McKinsey & Company, Bruce Lawler, Managing Director for MIT MIMO and host Daphne Luchtenberg, Director of Communications, Operations Practice, EMEA.

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

See www.mckinsey.com/privacy-policy for privacy information

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Members of the Global Lighthouse Network have become a source of inspiration. With more than 100 sites worldwide, they are beacons of light showing the potential of digital transformation to positively impact people and the planet. This episode of McKinsey Talks Operations explores the growth of the Network from the first 16 sites to a community of the world’s leading production networks, and the examines benefits for companies that join with better workforce engagement, improved environmental sustainability outcomes, and increased productivity. The second chapter of the Fourth Industrial Revolution has begun, and the time is now to scale the adoption of tech-enabled operations.

Join the conversation with Francisco Betti, Head of Shaping the Future of Advanced Manufacturing and Value Chains at the World Economic Forum; and Enno De Boer, Senior Partner at McKinsey & Co, along with host Daphne Luchtenberg, McKinsey’s Operations Practice Director of Communications.

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

See www.mckinsey.com/privacy-policy for privacy information

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McKinsey Talks Operations - Generative AI in Operations: Capturing the value
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11/27/23 • 21 min

Generative AI is continuing to dominate C-suite conversations across sectors. Organizations are starting to understand its transformative potential across the operations value chain, but just what will it take to get started?

McKinsey’s Nicolai Muller and Marie El Hoyek, a Cologne-based senior partner and London-based associate partner, talk to McKinsey Talks Operations host Christian Johnson about the game changing potential of generative AI. From automating complex processes to unprecedented opportunities across industries, discover insights on productivity boosts, system considerations, and the vital capabilities organizations need for successful integration.

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

See www.mckinsey.com/privacy-policy for privacy information

See www.mckinsey.com/privacy-policy for privacy information

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McKinsey Talks Operations - Navigating the new normal: Operations insights for 2024
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10/13/23 • 22 min

Join us in this episode of "McKinsey Talks Operations" as host Daphne Luchtenberg sits down with senior partners at McKinsey & Company, Daniel Swan and Axel Karlsson, to explore the ever-evolving global landscape impacting companies. Discover how organizations are adapting to unprecedented challenges, from inflation to sustainability, and why operations and supply chain are taking center stage in the boardroom. Gain valuable insights on optimizing operations for success in 2024, as we discuss productivity, tech enablement, and sustainability as key drivers for the future. Don't miss this enlightening conversation on shaping a new operational reality.

Statistics correct at the time of recording in August 2023.

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

See ww.mckinsey.com/privacy-policy for privacy information.

See www.mckinsey.com/privacy-policy for privacy information

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McKinsey Talks Operations - Powering productivity: Operations insights for 2025
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02/11/25 • 25 min

In an era of persistent change, how can companies foster an environment that empowers employees to anticipate, respond to, and even leverage unexpected shifts in the business landscape? In this episode, host Daphne Luchtenberg is joined by McKinsey senior partners Dan Swan and Ruth Heuss, Global Co-Conveners of McKinsey’s Operations Practice, to explore strategies and approaches to technology, workforce planning, and sustainability that will help organizations remain agile and thrive despite uncertainty in 2025 and beyond.
McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

See www.mckinsey.com/privacy-policy for privacy information

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FAQ

How many episodes does McKinsey Talks Operations have?

McKinsey Talks Operations currently has 42 episodes available.

What topics does McKinsey Talks Operations cover?

The podcast is about News, Business News, Podcasts and Business.

What is the most popular episode on McKinsey Talks Operations?

The episode title 'Generative AI in Operations: Capturing the value' is the most popular.

What is the average episode length on McKinsey Talks Operations?

The average episode length on McKinsey Talks Operations is 23 minutes.

How often are episodes of McKinsey Talks Operations released?

Episodes of McKinsey Talks Operations are typically released every 23 days, 21 hours.

When was the first episode of McKinsey Talks Operations?

The first episode of McKinsey Talks Operations was released on Dec 1, 2021.

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