Marketing Today with Alan Hart
Alan B. Hart
1 Creator
5.0
(18)
Alan Hart, marketer and advisor to the world's best marketers and companies, leads intimate conversations with the world's most dynamic chief marketing officers (CMOs) and business leaders. Alan goes further than other marketing podcasts to learn CMO strategies, tips, and advice. Alan and his guests reveal what makes a great brand, marketing campaign, or turnaround. Learn from the personal experience and rich stories of these marketing and business leaders so you can unleash your full potential.
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268: Digital Business Transformation: Defending, Differentiating, and Disrupting with Publicis Sapient's Teresa Barreira
Marketing Today with Alan Hart
07/14/21 • 43 min
5.0
Teresa Barreira is the CMO at Publicis Sapient where she works to transform businesses in the constantly evolving world.
In this episode, Alan and Teresa discuss her path to becoming CMO at Publicis Sapient, the new internship program she’s launched, and why she believes that diversity and inclusion are not only HR functions.
Along with her passion for D&I awareness, Teresa is passionate about transforming businesses. In her eyes, an organization should be like an operating room, constantly evolving and gleaning expertise and counsel from the experts in the room to accomplish a goal. Marketing plays a large role in driving that change. She says, “marketing is not just about telling a story or managing the brand. It is now about transforming the business.”
Listen to the full conversation to learn how you can also defend, differentiate, and disrupt within your organization and industry.
In this episode, you’ll learn:
- Why content is the king and queen of a service company
- Why diversity and inclusion doesn’t only belong in HR
- Digital business transformation: defend, differentiate, and disrupt
Key Highlights:
- [01:35] Growing up in Portugal and coming to the States
- [03:38] From medical student to CMO
- [07:16] What Teresa loves about the services division
- [09:25] Selling a service as well as the people
- [10:30] Lessons learned by being your authentic self
- [15:40] Publicis Sapient’s internship program
- [22:11] Diversity and Inclusion is a company-wide endeavor
- [26:34] An organization should be an operating room
- [28:00] What is a digital business transformation
- [32:22] Transforming McDonald’s
- [37:00] What Teresa says is today’s biggest opportunity for marketers
Resources Mentioned:
- Publicis Sapient
- Teresa Barreira
- Past experience: IBM, Accenture, Deloitte
- Services Marketing
- Internship program – 120 students, 9 in marketing, 90% first generation college students
- Tony Wells of USAA on Marketing Today Podcast Episode
- Travis Montaque founder of Holler on Marketing Today Podcast Episode
- Pod Model – Agile Approach
- McDonald’s business transformation
Subscribe to the podcast:
- Listen in iTunes (link: http://apple.co/2dbdAhV)
- Listen in Google Podcasts (link: http://bit.ly/2Rc2kVa)
- Listen in Spotify (Link: http://spoti.fi/2mCUGnC )
Connect with the Guest:
- Teresa’s LinkedIn: https://www.linkedin.com/in/tbarreira/
- Teresa’s Twitter: https://twitter.com/TeresaBarreira
- Publicis Sapient Twitter: https://twitter.com/PublicisSapient
Connect with Marketing Today and Alan Hart:
- http://twitter.com/abhart
- https://www.linkedin.com/in/alanhart
- http://twitter.com/themktgtoday
- https://www.facebook.com/themktgtoday/
- https://www.linkedin.com/company/marketing-today-with-alan-hart/
Support the show: https://www.patreon.com/marketingtoday
See omnystudio.com/listener for privacy information.
2 Listeners
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263: Driving Results through Reinvention with Joe Jackman
Marketing Today with Alan Hart
06/09/21 • 52 min
Joe Jackman is the CEO & Founder of Jackman Reinvents, the world’s first and foremost reinvention company. He’s also the author of The Reinventionist Mindset where he talks about principles that help businesses succeed.
In this episode Joe and Alan discuss, you guessed it: change. Specifically reinvention. What it means, and why people resist it. Joe says, “Change is hard. Not only just being comfortable with it but embracing it and then getting good at it.” Throughout the interview you’ll hear him speak on how business leaders can make change more acceptable - a positive for their business - and avoid becoming irrelevant.
After listening to this episode, you’ll realize that the future is now. Marketing leaders need to adapt before the wave is gone and they’re left behind.
In this episode, you’ll learn:
- Why people resist change
- The danger of doing the math
- What’s necessary to be successful at change
Key Highlights:
- [01:52] Joe’s transformational summer
- [06:30] Becoming a reinventionist
- [10:35] The roots of resisting change
- [14:35] Pushing the status quo
- [17:20] Being a part of creating the future
- [19:08] Don’t do the math
- [23:24] How to become successful at change
- [28:07] Companies who are embracing change
- [32:32] The benefit of a non-linear path
- [35:45] Where does it come from?
- [40:37] A defining experience that made Joe who he is today
- [42:12] Joe’s advice to his younger self
- [44:16] Joe’s impact purchase
- [46:10] The brands and companies Joe follows
- [49:35] What Joe says is today’s biggest threat and opportunity for marketers
Resources Mentioned:
- Joe Jackman
- Jackman
- The Reinventionist Mindset: Five Human Principles that will Lead to Successful Business Transformation (book)
- University of Windsor
- Industrial Design
- Loblaws
- AMA Hall of Legends – Joe Jackman
- Chris Bryant, CMO of Chipotle
- Nick Kokonas, founder of Alinea and Tock
- Medium app
- iPhone 15 foot charge cord
- Jamie Diamond, JP Morgan Chase and others on hiring convicts (Bloomberg)
- Major League Baseball Decision to Move Allstar Game (NBC News)
- Phil Knight (Wikipedia) and Shoe Dog (book)
- Jean Freeman from Zambezi
Subscribe to the podcast:
- Listen in iTunes (link: http://apple.co/2dbdAhV)
- Listen in Google Podcasts (link: http://bit.ly/2Rc2kVa)
- Listen in Spotify (Link: http://spoti.fi/2mCUGnC )
Connect with the Guest:
- Joe’s LinkedIn: https://www.linkedin.com/in/joe-jackman/
- Jackman Reinvents Twitter: https://twitter.com/wearejackman
Connect with Marketing Today and Alan Hart:
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317: The Power of Connection with The Meet Group’s Catherine Connelly
Marketing Today with Alan Hart
06/22/22 • 44 min
5.0
Starting her first company at age 15, Catherine Connelly is all about meeting new people. As the SVP of Marketing for The Meet Group, the top provider of live streaming video and creator economy solutions for a number of the world's top social apps, Catherine relies heavily on that connection to her users for audience engagement and growth.
In this episode, Alan and Catherine discuss her extraordinary career path, iOS changes, The Meet Group’s differentiating model for monetization, and the importance of storytelling.
In this episode, you'll learn:
- How to update your tactics for performance marketing
- The future of social media monetization
- The importance of PR and storytelling
Key Highlights
- [0:42] First business at age 15 with her two brothers
- [04:25] Catherine’s career path
- [12:24] Having a place to connect with others
- [15:48] Knowing where your users are; how to update your tactics
- [17:04] How iOS changes affect acquisition efforts
- [19:39] Monetization of The Meet Group
- [23:57] Catherine’s role at The Meet Group
- [27:45] Best tactics for performance marketing
- [31:38] App Store optimization
- [37:31] PR, storytelling, and making viral or sharable moments
- [42:49] A moment that defines who Catherine is today
- [44:59] Catherine’s advice for her younger self
- [47:22] What marketers need to learn more about: macro trends and think scrappy
- [49:54] The companies and causes Catherine follows: Oasis Consortium
- [52:40] The biggest opportunity for marketers today: Apple really makes things up
Resources Mentioned:
- https://www.themeetgroup.com/
- Evolution of the company and timeline – MyYearBook, QuePasa (Public), MeetMe
- Apps acquired – Skout, Tagged, Lovoo, Growlr
- Sold for $500MM to create ParshipMeet in September 2020
- Now a B2B Video Platform Business running on a dozen apps
- Qualcomm CMO on Marketing Today discussing macro trends
- App Store Optimization\
- Data providers of app stores – Data.ai
- Oasis Consortium – building better tech with ethical standards and technologies
Follow the podcast:
- Listen in iTunes (link: http://apple.co/2dbdAhV)
- Listen in Google Podcasts (link: http://bit.ly/2Rc2kVa)
- Listen in Spotify (Link: http://spoti.fi/2mCUGnC)
Connect with the Guest:
- https://www.linkedin.com/in/catherinecookconnelly/
- https://twitter.com/cncook
- https://twitter.com/TheMeetGroup
- https://twitter.com/MeetMe
- https://twitter.com/Tagged
- https://twitter.com/Growlr
Connect with Marketing Today and Alan Hart:
- http://twitter.com/abhart
- https://www.linkedin.com/in/alanhart
- http://twitter.com/themktgtoday
- https://www.facebook.com/themktgtoday/
- https://www.linkedin.com/company/marketing-today-with-alan-hart/
Support the show: https://www.patreon.com/marketingtoday
See omnystudio.com/listener for privacy information.
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248: The Power of Audio with Audioburst founder and CEO Amir Hirsh
Marketing Today with Alan Hart
02/24/21 • 30 min
5.0
On this 248th episode of "Marketing Today," host Alan Hart speaks with Amir Hirsh, the chief executive officer and founder at Audioburst. This AI-powered audio discovery platform helps connect content consumers with relevant audio clips.
Our conversation starts with how people have a tendency to call Hirsh crazy due to his innovative and forward-thinking. Hirsh discusses how 2020 acted as gasoline on the audio fire and how "audio connects people much stronger and creates brand affinity." In the last year alone, the podcast industry more than doubled in size as more and more people crave content that doesn't hurl visuals at their eyeballs.
We then dive into Hirsh's company Audioburst and how it has "built an AI engine that listens to that vast amount of content," analyzes, and cuts it into short clips to make it more discoverable on the internet. Hirsh explains the massive opportunities that await marketers who can create or participate in their own audio content, as well as sponsor and attach their name to the audio content of others. The power of audio lies in the fact that "it can pretty much follow you throughout your day without interrupting whatever it is that you're doing at that moment in time." No matter how many people call him crazy, Hirsh sticks to the guiding principle that has gotten him here. "As long as you are true to yourself, you'll be a happier and more contributing person in life."
Highlights from this week's "Marketing Today":
- As an entrepreneur that has spent his life in innovation and forward-thinking, Amir has been called crazy plenty of times. 1:13
- 2020 saw the audio industry explode with more people connecting via audio and technology than ever. 2:20
- Podcasting doubled to 5.5 million podcasts in 2020 alone as more and more time has been spent at home. 2:54
- Consuming content through the ears rather than the eyes frees up the consumer to do so much more. 3:40
- Though Amazon was a little bit late to the audio game, it has positioned itself to be the 800lb gorilla in the room. 4:27
- Voice penetration through Alexa will allow Amazon to push audio content at an entirely new level. 5:36
- It's vital for marketers to think about audio as it becomes more available in all industries. 6:40
- People can connect with brands at a much higher rate through audio than just being bombarded with visuals. 7:10
- If you are not moving your ads into the audio dimension, you miss out on half of the consumers' attention span. 8:00
- Amir started Audioburst to help podcasts and other audio connect with internet searchers. 9:27
- By adding as much metadata as possible to the audio clips, Audioburst makes audio much more discoverable. 11:00
- Other than making it accessible, Audioburst aims to make audio easy to use on many different platforms. 11:42
- Currently, Audioburst partners with the likes of Samsung and Hyundai to integrate into multiple industries. 13:31
- Rather than answering questions with an automated voice, Audioburst provides an audio clip from an expert in that field. 15:15
- Audio finds its power in its ability to follow you around throughout the day without interrupting your activities. 16:44
- Brands and marketers should be open to opportunities both in audio and on audio. 17:56
- Opportunities in audio involve brands and marketers creating their own audio content, whether producing or being interviewed. 18:24
- Placing a brand around a playlist, podcast, or audio event is how brands can participate in audio. 19:28
- Amir attributes all the ups and downs that created his personality as someone that remains true to himself. 22:00
- Looking back, Amir thinks it's important never to lose your inner child as you go through the ride of life. 24:26
- It's important to actively care about the world you live in and the people around you. 27:30
- There's still time for brands and marketers to get in on the audio pie, but the longer they wait, the more they risk missing out. 29:00
Resources Mentioned:
- Audioburst
- Amir Hirsh
- $1B M&A Audio Market
- Amazon Music, Audible, Alexa
- Spotify launches audiobooks
Subscribe to the podcast:
Listen in iTunes (link: http://ap...
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254: Human Connection and No-Ego Marketing with Docupace’s Ryan George
Marketing Today with Alan Hart
04/07/21 • 33 min
5.0
In this 254th episode, Alan Hart talks with Ryan George, Chief Marketing Officer at Docupace Technologies, a financial technology company focused on the wealth management industry.
In this episode, Alan and Ryan discuss the B2B marketing space, Ryan’s focus on content marketing and building expertise within an organization, and how that can be a natural, self-fulfilling prophecy for your success.
At the beginning of the conversation, they discuss Ryan’s transition from public relations to marketing, his role as CMO at Docupace, and how Ryan thinks about B2B marketing in today’s world. From his perspective, “leads don’t come overnight,” and it’s the human connection that creates value and really draws customers to your product.
Throughout the rest of the interview they talk about looking for “the kernel of truth” when people give you feedback, as well as Ryan’s desire for people in other departments to make sure employees are engaged and have what they need. To find out how Ryan responds in both situations, take a listen to this episode of Marketing Today.
In this episode, you’ll learn:
- Why human connection is so important in B2B marketing
- How the value you create makes a difference
- Why authenticity makes or breaks your connection
- What a “no-ego” marketing strategy looks like
Key Highlights:
- [01:20] How Ryan travels “with muscle” to get interviews
- [02:42] Ryan’s career path
- [04:05] Ryan’s transition from public relations to marketing
- [04:52] What is Docupace and who do they serve
- [06:28] What it’s like to be a CMO at Docupace
- [07:13] How Ryan thinks about B2B marketing today
- [09:29] ABM marketing and seeking insights
- [12:02] Learning drives your content marketing strategy
- [16:29] How Ryan handles feedback on his marketing tactics
- [19:07] Ryan’s responsibility around culture and employee development
- [22:43] Operating with a no-ego mentality
- [23:32] An experience that defines Ryan, made him who he is today
- [25:39] Ryan’s advice for his younger self
- [26:51] A recent impactful purchase Ryan made
- [29:00] The brands, companies, and causes Ryan follows
- [31:38] What Ryan says is the biggest threat for marketers today
Resources Mentioned:
- Docupace Technologies
- Ryan George
- Demandbase
- Account-Based Marketing
- Pardot
- Salesforce
- The CMO Club
- Crayola Twistable Colors
- Disney+, Amazon Prime, Netflix
- Truman Show (movie)
Subscribe to the podcast:
- Listen in iTunes (link: http://apple.co/2dbdAhV)
- Listen in Google Podcasts (link: http://bit.ly/2Rc2kVa)
- Listen in Spotify (Link: http://spoti.fi/2mCUGnC )
Connect with the Guest:
Connect with Marketing Today and Alan Hart:
- http://twitter.com/abhart
- https://www.linkedin.com/in/alanhart
- http://twitter.com/themktgtoday
- https://www.facebook.com/themktgtoday/
- https://www.linkedin.com/company/marketing-today-with-alan-hart/
Support the show: https://www.patreon.com/marketingtoday
See omnystudio....
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257: Betting on Partnerships to Amplify Your Brand with Churchill Downs's Kristin Warfield
Marketing Today with Alan Hart
04/28/21 • 35 min
Kristin Warfield is the VP of Partnerships at Churchill Downs Incorporated, home of the Kentucky Derby since 1875. During her twelve years at the historic racetrack, she has championed significant growth in the track’s partnership development and activation efforts. It includes new and expanded relations with Longines, the official timekeeper of the Kentucky Derby and title sponsor of the Kentucky Oaks; Woodford Reserve, the presenting sponsor of the Kentucky Derby; and MassMutual, among many other alliances.
In this episode, Alan and Kristin begin with her trajectory to becoming the VP of Partnerships and why the Kentucky Derby is such a unique experience. Even though people come to the Derby for varied reasons, Kristin believes that “There’s a party for everyone,” and makes it her focus to partner with companies to give them the experience they seek.
Alan and Kristin discuss the shifts Kristin had to make to work with partners and what makes a good partner in the first place.
For anyone interested in horse racing, history, fashion, or the relationship between marketing and partnerships to amplify your brand, this episode is for you.
In this episode, you’ll learn:
- What makes the Kentucky Derby such a unique experience
- How a digital shift can amplify customer engagement
- What makes a good partnership
- Using partnerships to connect with your customers
Key Highlights:
- [01:41] Kristin’s backup career as Bingo the Clown
- [02:55] How Kristin “fell into sports”
- [05:05] Why the Kentucky Derby is a unique sport
- [08:34] How COVID impacted the Derby
- [11:13] Partner shifts to digital and virtual activations
- [15:07] Cross-collaborations with partners
- [16:50] The new Jackson Family Wines partnership
- [18:36] The perfect blend of wine and racing
- [22:01] What makes for a good partnership
- [27:44] Kristin’s advice to marketers identifying or negotiating partnership deals
- [29:11] An experience that defines Kristin, made her who she is today
- [30:40] Kristin’s advice for her younger self
- [31:05] Kristin’s recent impactful purchase
- [32:25] The brands, companies, and causes Kristin follows
- [33:50] What Kristin says is today’s biggest threat and opportunity for marketers
Resources Mentioned:
- Churchill Downs
- Kentucky Derby
- Kristin Warfield
- NASCAR
- Woodford Reserve
- Vineyard Vines
- Jackson Family Wines
- Barbara Banke
- Kendall-Jackson
- La Crema
- Bill O’Connor
- Air Fryer
- Center for Women and Families in Louisville, KY (Domestic Violence)
Subscribe to the podcast:
- Listen in iTunes (link: http://apple.co/2dbdAhV)
- Listen in Google Podcasts (link: http://bit.ly/2Rc2kVa)
- Listen in Spotify (Link: http://spoti.fi/2mCUGnC )
Connect with the Guest:
Connect with Marketing Today and Alan Hart:
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260: Drawing Inspiration from Operations to Marketing with Appian’s Denise Broady
Marketing Today with Alan Hart
05/19/21 • 38 min
Denise Broady is the Chief Marketing Officer at Appian, a low-code, solution-focused organization that helps customers become more agile, creative, and connected. Denise’s experience as COO and CMO gives her a unique perspective on business and expertise in transitioning between companies and distinctly different jobs. When asked how her COO background influences her current role, she says, “I really love to bring processes and data to the art of marketing.”
On the show, Denise and Alan discuss how she became the CMO at Appian. They talk about her experience transitioning virtually and things to think about for anyone managing their career or taking on a new role.
In this episode, you’ll learn:
- The importance of the first 100 days of a new role
- How success centers around accountability and ownership
- Why finding your culture fit matters
Key Highlights:
- [01:55] Denise’s journey to becoming CMO at Appian
- [05:55] Denise’s experience in both COO and CMO roles
- [09:08] How Denise views ownership of driving sales pipelines
- [11:21] Should the COO role own the sales pipeline?
- [13:55] The first 100 days onboarding in a virtual environment
- [17:45] Denise’s advice on peer-to-peer interaction
- [20:17] Denise’s advice for managing your career growth
- [25:15] A defining experience that made Denise who she is today
- [27:20] Denise’s advice for her younger self
- [29:36] Denise’s recent impactful purchase
- [31:10] The brands, companies, and causes Denise follows
- [35:18] What Denise says is today’s biggest threat and opportunity for marketers
Resources Mentioned:
- Denise Broady
- Appian
- Low-code
- Refugee Camps in and surrounding Vietnam (PBS Story)
- Moo Notebooks
- David Sinclair author of Lifespan
Subscribe to the podcast:
- Listen in iTunes (link: http://apple.co/2dbdAhV)
- Listen in Google Podcasts (link: http://bit.ly/2Rc2kVa)
- Listen in Spotify (Link: http://spoti.fi/2mCUGnC )
Connect with the Guest:
- Denise LinkedIn: https://www.linkedin.com/in/denisebroady/
- Denise Twitter: https://twitter.com/dvubroady
- Appian Twitter: https://twitter.com/Appian
Connect with Marketing Today and Alan Hart:
- http://twitter.com/abhart
- https://www.linkedin.com/in/alanhart
- http://twitter.com/themktgtoday
- https://www.facebook.com/themktgtoday/
- https://www.linkedin.com/company/marketing-today-with-alan-hart/
Support the show: https://www.patreon.com/marketingtoday
See omnystudio.com/listener for privacy information.
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251: The Importance of Details in Customer Relationships and ABM with Sendoso's Dan Frohnen
Marketing Today with Alan Hart
03/17/21 • 24 min
5.0
On this 251st episode of Marketing Today, host Alan Hart talks to Dan Frohnen, the CMO of Sendoso. This leading sending platform helps companies stand out by giving them new ways to engage with customers through the buyer's journey.
In this episode, Alan and Dan talk about what marketers should be thinking about to help companies deliver a better experience for their customers and their employees.
The conversation starts with Dan's transition from the music industry to the tech industry and finally to his role as CMO at Sendoso. Throughout his career, he learned the importance of customer connectivity. For him, the details matter. It's more than just "spraying them with digital" to get them to act — and more about doing the research and understanding what they're looking for before offering a solution.
Through the rest of the interview, Dan talks about the current state of ABM and how the virtual world has made it even more necessary to be intentional about your outreach.
In this episode, you'll learn:
- What connection means for marketers in a virtual world
- Why the details matter in customer relationships
- Why you should research your customer's intent when they arrive through ABM
Key Highlights:
- [01:26] Dan's transition from music to tech
- [02:21] What Sendoso is, and Dan's role as CMO
- [05:07] The definition of a super sender
- [06:56] How Sendoso connects people in a virtual world
- [10:30] Dan's view of the current state of ABM
- [12:25] Where Dan has seen ABM work well
- [14:09] The trends Paul sees for 2021
- [17:32] An experience that defines Dan, made him who he is today
- [18:55] Dan's advice for his younger self
- [19:50] A recent impactful purchase Dan made
- [20:48] The brands, companies, and causes Dan follows
- [22:11] What Dan says is the biggest opportunity for marketers today
Resources Mentioned:
- Sendoso
- Dan Frohnen
- Super Senders
- Account-based Marketing (ABM)
- Food Insecurity in America
- Find your local food bank
Subscribe to the podcast:
Listen in iTunes (link: http://apple.co/2dbdAhV)
Listen in Google Podcasts (link: http://bit.ly/2Rc2kVa)
Listen in Spotify (Link: http://spoti.fi/2mCUGnC )
Connect with the Guest:
https://www.linkedin.com/in/danielfrohnen/
https://twitter.com/danielfrohnen
https://twitter.com/sendosohq
Connect with Marketing Today and Alan Hart:
http://twitter.com/abhart
https://www.linkedin.com/in/alanhart
http://twitter.com/themktgtoday
https://www.facebook.com/themktgtoday/
https://www.linkedin.com/company/marketing-today-with-alan-hart/
Support the show: https://www.patreon.com/marketingtoday
See omnystudio.com/listener for privacy information.
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250: How Product Experience, Marketing, and Community Coexist with FreshBooks' Paul Cowan
Marketing Today with Alan Hart
03/10/21 • 37 min
5.0
On this 250th episode of "Marketing Today," host Alan Hart speaks with Paul Cowan, the CMO of FreshBooks, a cloud-based accounting solution for small businesses and self-employed professionals. Over the past 20 years, Paul has marketed everything from booze to SaaS products, learning that product experience and marketing go hand-in-hand.
In this episode, Alan and Paul discuss the symbiotic relationship between product experience and marketing while touching on the intersection between marketing and community. They even talk of activism — or really slacktivism — and what it means for businesses.
The conversation begins with an overview of how FreshBooks came to be and how Paul stepped into his CMO role during a company rebrand. Like any good CMO, Paul believes it's important for your customers to understand the pain you address, but it's even more essential for them to understand what makes you different. From a brand standpoint, Paul says marketers need to look internally and find what he calls the "bits of goodness" that exist within the product experience and communicate that to customers.
Paul goes on to explain how to use that pain to build a community, what slacktivism means, and how it impacts business, for better or worse.
In this episode, you'll learn:
- How to take a pain point and use marketing to exploit it
- How to find your company magic and use it as your superpower
- What the symbiotic relationship is between product, customers, marketing, and community
- What role slacktivism plays in marketing and in pushing companies to be purpose-driven
Key Highlights:
- [01:33] Why Paul isn't allowed around chainsaws
- [03:01] What is FreshBooks and Paul's path to becoming CMO
- [05:38] The pain FreshBooks set out to solve
- [07:06] The FreshBooks rebrand
- [11:42] The overlap of product experience and marketing
- [13:27] Using pain points to build network and community
- [19:15] What is slacktivism, and how it applies to purpose-driven companies
- [27:51] An experience that defines Paul, made him who he is today
- [29:31] Paul's advice for his younger self
- [30:17] A recent impactful purchase Paul made
- [31:22] The brands, companies, and causes Paul follows
- [33:03] What Paul says is the biggest opportunity for marketers today
Resources Mentioned:
- com
- Paul Cowan
- FreshBooks Rebrand (Glossy Inc)
- Mike McDerment, founder of FreshBooks
- Slacktivism (Wikipedia)
- #DeleteUber (NY Times)
- Casper, DoorDash SEC Filings
Subscribe to the podcast:
Listen in iTunes (link: http://apple.co/2dbdAhV)
Listen in Google Podcasts (link: http://bit.ly/2Rc2kVa)
Listen in Spotify (Link: http://spoti.fi/2mCUGnC )
Connect with the Guest:
https://www.linkedin.com/in/paulcowan/
https://twitter.com/cowanpkc
https://twitter.com/freshbooks
Connect with Marketing Today and Alan Hart:
http://twitter.com/abhart
https://www.linkedin.com/in/alanhart
http://twitter.com/themktgtoday
https://www.facebook.com/themktgtoday/
https://www.linkedin.com/company/marketing-today-with-alan-hart/
Support the show: https://www.patreon.com/marketingtoday
See omnystudio.com/listener for privacy information.
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159: How to Diagnose a Brand by Mark Ritson
Marketing Today with Alan Hart
06/26/19 • 47 min
5.0
This week on the “Marketing Today” podcast, Alan talks with Mark Ritson, adjunct professor of marketing at the Melbourne Business School, who also runs the Mini MBA in marketing program in collaboration with Marketing Week, and writes for Marketing Week as well. Ritson has worked globally as a private marketing consultant for esteemed clients like Baxter, Loewe, McKinsey, PepsiCo, Subaru, Eli Lilly, Donna Karan, Westpac, Shiseido, Flight Centre, Johnson & Johnson, De Beers, Sephora, Benefit, Amgen, Ericsson, Jurlique, Cloudy Bay, Unilever, KPMG and WD40. If that wasn’t enough powerful impact, Mark Ritson also spent 13 years as the in-house professor for LVMH, the world's largest luxury group that handles brands like Louis Vuitton, Dom Perignon, and Hennessy.
Ritson uses his enriched wealth of information and his sharp sense of humor to talk about how he has actually incorporated Marketing Today itself into the Mini MBA program, but with one missing piece – the often misunderstood industry topic of brand diagnosis. If you are a fan of the Effie Awards like Alan Hart and Mark Ritson are, you will enjoy hearing what Ritson has learned during the course of his extensive Effie research. Also, find out why Mark Ritson is getting really excited about the idea of “post-digital marketing,” and why Mark feels you are currently listening to the best marketing podcast in the world.
Ritson shares his valuable brand understanding: “You have to go to the place where the brand was born,” says Ritson. “You split up brand management into three distinct slices, the first part diagnosis, the next strategy, the final part tactics.” Ritson goes on to say, “Target customers really want purpose.”
Highlights from this “Marketing Today” conversation include:- Mark Ritson shares what he has been working on with Marketing Today. (01:58)
- How should people go about diagnosing their brand? (04:44)
- Mark shares his take on social listening with Twitter as an example. (09:40)
- Why is it so hard to get CMOs to talk about how to manage brands? (11:25)
- After brand diagnosis, should the next step be positioning the brand or defining its core purpose? (13:49)
- Brands can support a multitude of causes while also turning a profit. (16:55)
- Purpose watching is, unfortunately, being used as a smokescreen by some companies that aren’t living up to their claimed behavior. (19:58)
- What has Mark learned from his research about the Effie Awards? (22:21)
- What is the difference between distinctiveness and differentiation? (25:47)
- The biggest ROI factor is that you already have scale. (27:37)
- Why aren’t we discussing whether media quality is any good or not? (28:55)
- Why is Mark Ritson so excited about “post-digital marketing?” (30:54)
- Has there been an experience in Mark’s past that made him who he is today? (34:07)
- Is there any advice that Mark would give to his younger self? (37:03)
- What is the most absurd thing that Mark is thinking about now? (37:56)
- Where does Mark get most of his information? (41:34)
- Is there an opportunity that marketers should be capitalizing on right now? (42:57)
- EP43: First time Mark was on the podcast
- Mini MBA in Marketing
- Effie Awards
- Mark Ritson 50 years of Effies Case Studies
- Columns and writings by Mark at Marketing Week
Support the show: https://www.patreon.com/marketingtoday
See omnystudio.com/listener for privacy information.
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