Martin talks about the decade-long transformation of the insurance industry from tech laggards to technology champions, how modernizing core systems enable insurers to better engage with customers, the evolution of low-code implementation, from point solutions with simple processes to enterprise-grade deployments, the importance of culture, proper tooling, and organizational structure to deliver software and enable innovation, and finally, how the next decade will require insurers to focus on great digital experiences to maintain a competitive advantage.
10/22/20 • 37 min
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