Logistics Business Conversations

Peter MacLeod speaks with Smitha Raphael, Chief Product and Delivery Officer at SnapFulfil. Raphael details four key recommendations for businesses to take today to help improve the customer experience: Don't be afraid of systems and automation; any system should have order accuracy as the main focus; third party logistics operators should provide visibility via data; find new automation that best fits your business. By focusing on the key areas mentioned in this episode, companies can significantly enhance their customer experience, ensuring satisfaction and loyalty through efficient, accurate and responsive fulfilment processes.

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In this episode of Logistics Business Conversations, Peter Macleod speaks to Malcolm Porter and Daniel Wood, Automation Sales Managers at Linde. They discuss thoughts on the future of manual forklifts versus the importance of automation, providing you with an understanding of when each should be used. As usual we touch on the impact of labour shortages and the common misconceptions Dan and Malcolm face.

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In this episode of Logistics Business Conversations, Peter McLeod interviews DHL Supply Chain UK & Ireland CEO Saul Resnik on navigating modern supply chain challenges, from geopolitical risks and cybersecurity threats to post-COVID shifts in consumer behavior. Resnik highlights DHL's adaptive logistics solutions that support fluctuating demand, alongside sustainable practices like eco-friendly vehicles and carbon-neutral warehouses, which, while costly, are becoming more feasible. Digitalisation and AI play a key role in DHL's strategy, enhancing visibility and efficiency across supply chains. Resnik advises companies aiming for sustainable logistics to partner with providers who can scale green practices effectively, underscoring the importance of customer-centric and resilient strategies in the evolving logistics landscape.

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In this episode, host Peter MacLeod is joined by Geoff Green, Sales Director at MiTek, to explore the impact of mezzanines in the logistics industry. Together, they address common questions and concerns from our audience, such as potential disruptions during mezzanine installation, key health and safety issues, and how to future-proof mezzanine layouts for long-term success. Geoff shares expert insights on how businesses can maximize warehouse space and operational efficiency without compromising safety or workflow. Whether you're facing challenges with expansion or looking to optimize your existing space, this episode offers practical advice and solutions for building smarter with mezzanine systems.

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Selecting the right logistics software is crucial for optimising operations, but the process goes beyond just issuing an RFI or RFP. Listen to our recent conversation with, Gary Rosier-Taylor (Descartes) and Phil Turton (Viewpoint Analysis) where we guide you through mastering the software selection and procurement process.

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