LifeLine Ep 27 - Complacency: The Silent Killer

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For those of us in the emergency communications profession, as in any profession, one of the most challenging obstacles to overcome is complacency; the feeling of confidence in oneself which lowers one's guard and causes unforced errors to occur. How can a 911 call taker or dispatcher overcome such an issue, especially when given the stakes of our profession are literally life or death? Join your host Erica this week as she discusses what complacency is and how it can be overcome. Special guest this week is Justin Prescott, the director of operations for Ameri-Prep (AEP) to help unravel this complicated issue.