The Intersection of Theory and Practice in Quality Management: Perspectives from Amy Wilson and Cliff Berry

Episode 018: Harsh Thakkar (@harshvthakkar) interviews Amy Wilson (@amydwilson) and Cliff Berry (@cliffordberry), co-authors of the book Do Quality Differently, a playbook for creating more success in biopharma (or any) manufacturing.

Amy Wilson and Cliff Berry explore the concepts of the black line and blue line, underscoring the importance of distinguishing between them. They highlight the need to take a comprehensive view of the system, rather than solely focusing on human error.
Harsh, Amy, and Cliff stress the importance of building fluency in the vocabulary and concepts of human and organizational performance in order to enable the adoption of new practices and processes within an organization. The podcast also touches on practical examples from their careers and the challenges of writing their book, Do Quality Differently.
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Links:
* Do Quality Differently website and blog
* Get your copy of the book on Amazon
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Show Notes:
(3:09) The process of writing the book.
(8:09) How can companies ask better questions around human performance?
(12:27) Understanding the black and blue line.
(17:24) Building the necessary fluency to enable adoption.
(20:08) The integration of human and organizational performance into the book.
(26:23) Batch losses and how to prevent them.
(30:22) One-line mission of "Do Quality Differently".

For more, check out the podcast website - www.lifesciencespod.com