How to Align Your Product-Driven Organization to the Customer Experience

04/04/24 • 30 min

LeadingAgile SoundNotes: an Agile Podcast

A big part of becoming a truly product-driven organization is getting better at understanding the needs of your customers, and improving your products to meet their needs. In this video, Mary, Dave, and Lance take on the topic of customer journey mapping and show you how this tool can help you align around the needs of your customer. They’ll explain how this technique can identify the customer experience and put specific actions in place to court correct and wee out any of the negative experiences customers are having with your product.

Contacting Mary Lloyd

If you’d like to contact Mary, you can reach her at:

LeadingAgile: www.leadingagile.com/guides/mary-lloyd/
LinkedIn: www.linkedin.com/in/mary-lawson-lloyd/
Email: [email protected]

Contacting Lance Kind

If you'd like to contact Lance, you can reach him at:

LeadingAgile: www.leadingagile.com/guides/lance-kind/
LinkedIn: www.linkedin.com/in/lancer-kind/
X: x.com/LancerKind
Email: [email protected]

Contacting Dave Prior

If you’d like to contact Dave, you can reach him at:

LeadingAgile: www.leadingagile.com/guides/dave-prior/
LinkedIn: www.linkedin.com/in/mrsungo
X: x.com/mrsungo
Email: [email protected]

If you have a question you’d like to submit for an upcoming podcast, please send them to [email protected]

Interested in CSM or CSPO Training?

You can find all the details at www.leadingagile.com/scrum-training/

Contacting Mary Lloyd

If you’d like to contact Mary, you can reach her at:

LeadingAgile: www.leadingagile.com/guides/mary-lloyd/
LinkedIn: www.linkedin.com/in/mary-lawson-lloyd/
Email: [email protected]

Contacting Lance Kind

If you'd like to contact Lance, you can reach him at:

LeadingAgile: www.leadingagile.com/guides/lance-kind/
LinkedIn: www.linkedin.com/in/lancer-kind/
X: x.com/LancerKind
Email: [email protected]

Contacting Dave Prior

If you’d like to contact Dave, you can reach him at:

LeadingAgile: www.leadingagile.com/guides/dave-prior/
LinkedIn: www.linkedin.com/in/mrsungo
X: x.com/mrsungo
Email: [email protected]

If you have a question you’d like to submit for an upcoming podcast, please send them to [email protected]

Interested in CSM or CSPO Training?

You can find all the details at www.leadingagile.com/scrum-training/

Previous Episode

Product Development: Using Systems Thinking to Achieve Better Business Outcomes

We’re back with an all-new episode of SoundNotes where we discuss the nature of products. What are they? How are they different from services and experiences? And does it really even matter? Watch this week’s spirited conversation to see how we’re thinking about and defining products, and discover how your organization might be spinning its wheels by even having the debate.

Contacting Mary Lloyd

If you’d like to contact Mary, you can reach her at:

LeadingAgile: www.leadingagile.com/guides/mary-lloyd/
LinkedIn: www.linkedin.com/in/mary-lawson-lloyd/
Email: [email protected]

Contacting Andrew Young

If you'd like to contact Andrew, you can reach him at:

LeadingAgile: www.leadingagile.com/guides/andrew-young/
LinkedIn: www.linkedin.com/in/atyoung/
Twitter: x.com/exclamation101
Email: [email protected]

Contacting Dave Prior

If you’d like to contact Dave, you can reach him at:

LeadingAgile: www.leadingagile.com/guides/dave-prior/
LinkedIn: www.linkedin.com/in/mrsungo
X: x.com/mrsungo
Email: [email protected]

If you have a question you’d like to submit for an upcoming podcast, please send them to [email protected]

Interested in CSM or CSPO Training?

You can find all the details at www.leadingagile.com/scrum-training/

Next Episode

How the Need for Security is Driving the Need for Transformation

What are some of the challenges of securing a legacy monolith in the midst of a technology modernization project? What's the impact of AI on infrastructure and security? And why are we partnering with Rampart AI to ensure our clients can become cloud-ready safely and securely?

We answer all this and more in our latest podcast.

Contacting Mike Cottmeyer

If you’d like to contact Mike, you can reach him at:

LeadingAgile: www.leadingagile.com/guides/mike-cottmeyer
LinkedIn: www.linkedin.com/in/cottmeyer/
X: x.com/mcottmeyer
Email: [email protected]

Contacting Lee Krause

If you'd like to contact Lee, you can reach him at:

Rampart AI: https://www.rampart-ai.com/
LinkedIn: https://www.linkedin.com/in/lee-krause-512763/