Future-Proofing AI Through CX for Better Healthcare Solutions With REI Systems

08/03/23 • 13 min

Adopting a CX-focused approach to AI in public health services is crucial for improving healthcare delivery in today's digital world. By harnessing the power of AI and focusing on user needs, government health agencies can drive innovation, improve results, and build a healthcare system that puts the well-being and satisfaction of people front and center. This podcast will help you understand ways to leverage CX when building AI solutions and vise versa and the outcomes achieved by integrating the two.
Rujuta Waknis
REI Director of Solution Engineering
Rujuta Waknis is the Director of Offerings at REI Systems, with over 20 years of experience creating technology products and innovative solutions in public sector domains such as grants management and acquisitions. She is an advocate for the improvement of systems through mindful technology transformation, human centered design, data driven-decision making and AI technology. She has successfully helped modernize numerous enterprise systems for federal agencies over her career. She holds a masters degree in systems engineering from Virginia Tech.
Amanda Thomas
REI Principal Customer Experience
Amanda Thomas is a Principal Customer Experience Designer at REI Systems with over 10 years of experience in product design and media production. Specializing in modernizing and optimizing complex systems, she aims to leverage emerging technologies such as AI and machine learning to enhance product outcomes. With a focus on creating intuitive user experiences, Amanda's expertise lies in transforming the way users interact with digital products.
REI Systems
REI Systems provides reliable, effective, and innovative technology solutions that advance federal, state, local, and nonprofit missions. Our technologists and consultants are passionate about solving complex challenges that impact millions of lives.
We take a Mindful Modernization® approach in delivering our application modernization, grants management systems, government data analytics, AI/ML, and advisory services. Mindful Modernization is the REI Way of delivering mission impact by aligning our government customers' strategic objectives to measurable outcomes through people, processes, and technology. Learn more at REIsystems.com.

Previous Episode

Digging into the Future of Public Health with GDIT

Today we speak with CDC project manager from GDIT Christi Hildebrant on the challenges of taking public health to the future and what she sees as the best paths forward.

Christi Hildebrandt, CDC Project Manager, GDIT

In her 25 years within the IT consulting, Christi has served in a diverse set of roles across a range of industries. For more than 15 years, Christi worked within public health implementing IT projects and providing technical assistance for the Centers for Disease Control and Prevention (CDC) and state, tribal, local, and territorial (STLT) public health. She has experience with software development and product management and has a strong understanding of data, database design, and the use of standards in software development and system integration. She cares deeply about the mission of public health and constantly strives to design and implement public health IT and process solutions that will provide for the greater good.

GDIT

General Dynamics Information Technology delivers the art of the possible to support the most complex government projects. GDIT is on the front lines of health innovation, leading the way with the technology, health systems and science that drive better health. As one of the largest systems integrators for the federal government, our 30,000 employees in 30 countries worldwide provide technical expertise and mission-critical support to ensure today is safe and tomorrow is smarter.

Next Episode

Understanding IT Modernization Initiatives with Rita Breen

The Technology Modernization Fund (TMF) announced the latest round of CX investments, and as part of the current funding round, the VA has been awarded $7.4 million to help streamline veterans’ access to health care, disability benefits, and education by digitizing forms.

Today, we speak with Rita Breen of NGS on how IT modernization initiatives such as the digitization of government forms can drastically improve CX and EX at federal health agencies. However, to ensure such initiatives are successful and deliver maximum value for users, it’s imperative to utilize human-centered design (HCD) principles.

Rita Breen, Agile and Human-Centered Design Practices Director at National Government Services, an Elevance Health Company
In her current position as the Agile and Human Centered Design Practices Director at National Government Services, Rita’s primary goal is to solve mission-critical challenges for federal health customers. She has nearly two decades of project management (PM) experience and has been a part of the National Government Services team since 2018. Rita supports the technical project management and human-centered design teams that drive a customer-centered approach to federal health solutions. She and her team focus on solving major pain points while bolstering quality and improving customer experiences. Rita is truly passionate about identifying the key needs of citizens, setting actionable metrics and striving to meet them with empathy and understanding.
National Government Services
For more than 50 years, National Government Services has been empowering federal healthcare agencies to improve lives and communities and deliver care to millions of Americans through outcome-driven innovation. The company helps bridge the technology gap to make IT an enabler of healthcare, not an obstacle to operations. Its core business areas include digital health, providing federal IT solutions and services for healthcare, and business process solutions. This includes its role as a Medicare contractor for the Centers for Medicare & Medicaid Services.